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The Sumner

4.0 star property

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Photo gallery for The Sumner

Front of property
Lobby lounge
Deluxe Room | In-room safe, desk, iron/ironing board, free WiFi
Hallway
Lobby lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

View in a map
54 Upper Berkeley Street, Marble Arch, London, England, W1H 7QR
  • Place, Hyde Park
    ‪3 min walk‬
  • Place, Marble Arch
    ‪3 min walk‬
  • Place, Oxford Street
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room

9.0 out of 10
Wonderful
(4 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Executive Double or Twin Room

8.0 out of 10
Very good
(17 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Double or Twin Room

8.8 out of 10
Excellent
(17 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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About this property

The Sumner

Bed & breakfast with a bar, a short walk to Marble Arch
This smoke-free bed & breakfast features a bar/lounge, concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk and limo/town car service are on-site.
The Sumner offers 20 accommodations with a safe and complimentary bottles of water. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The Sumner's great location gets high marks from our customers. During your stay, you're just a quick walk from Marble Arch. Free WiFi in public areas, a bar and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Marble Arch and 5 minutes on foot from Hyde Park
As a guest of The Sumner, you'll find a library, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly The Sumner also features concierge services, complimentary newspapers in the lobby, and a fireplace in the lobby.

This 4-star London bed & breakfast is smoke free.

For a fee, guests can enjoy a English breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • Limo/town car service

Food and drink

  • Daily English breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • A bar/lounge

Things to do

  • Library

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift (173 centimetre wide door)

More

  • 4 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children 5 and younger are not allowed at this property. All guests older than 5 are welcome.
  • Rollaway/extra beds are available for GBP 60.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15 per person
  • Rollaway bed fee: GBP 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property requires full payment at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Children 5 years old and younger aren't allowed at this property.

Property is also known as

Sumner B&B London
Sumner London
Sumner Hotel London
The Sumner Hotel London, England
Sumner B&B
The Sumner Hotel London
The Sumner London
The Sumner Bed & breakfast
The Sumner Bed & breakfast London

The Sumner Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 342 out of 784 reviews
Rating 8 - Good. 291 out of 784 reviews
Rating 6 - Okay. 96 out of 784 reviews
Rating 4 - Poor. 38 out of 784 reviews
Rating 2 - Terrible. 17 out of 784 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Jun 2025

6/10 Okay

Sarah E

Liked: Cleanliness, staff & service

NOT a 4 Star Hotel

The only reason this hotel is so expensive is the location. The service was good and the room was spacious and well air conditioned but the bed is on the floor which was a bit weird and the shower smelled terrible. They tried to help me scan and send some documents but it didn’t work. The breakfast was only available for 2 hours and it was dried out and so warm downstairs I was afraid the milk/yogurt might be spoiled. No views in the breakfast room. Overall it was not bad since I was mostly just sleeping there but personally I feel it was overpriced.
Stayed 4 nights in Jun 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location!

Amazing location for shopping, parks and easy access to the tube and busses. Only issue was the water was scolding hot when taking a shower.
Stayed 3 nights in Jun 2025

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Marble Arch Tube station! Hotel rooms and facilities were well maintained and quite nice. Very good breakfast in the morning as well.
Stayed 7 nights in Jun 2025

6/10 Okay

Jocelyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On the shabby side, but fine for a tourist visit.
Stayed 4 nights in May 2025

10/10 Excellent

Martin

Stayed 1 night in May 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Recycling options would be nice.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jonathan, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, and the staff were fantastic!
Stayed 4 nights in Jun 2025

6/10 Okay

Richard

Location is very convenient. I'd visited the Sumner in the past before the pandemic. The room I was given was adequate, with a decent shower, small fridge and acceptable bed. The room furniture, however, was not in keeping with what I'd previously known; the desk chair in particular was soiled and over-used, the clothes bureau did not close, and the chaise had a tattered blanket draped over it. If you don't need to spend much time in the room, all that could be overlooked, but it was a different feel than I'd previously experienced.
Stayed 2 nights in Jun 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort

Pleasant stay but needs a bit of attention.

Nice hotel close to the centre, near Oxford Street. Friendly staff, room could have been doing with a bit of attention, broken and loose floor tiles in the bathroom, residents next door arguing in the early hours of the morning, although that wasn't the Hotels fault. Pleasant stay but needs a bit of attention.
Stayed 3 nights in May 2025

8/10 Good

Eli

Stayed 2 nights in May 2025

8/10 Good

Scott

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property. The staff were very friendly and helpful. The room spacious and comfortable. The location was very convenient with nearby public transport, shopping, restaurants and parks. There is a lift on site, but also a couple of stairs. They also allowed us to store our luggage as we arrived early in the morning. My only issue was with the shower. You cannot adjust the temperature or turn the water off when your hands are wet and the water is scalding hot. Had to use a face washer to grip and turn the taps. For safety the hot water temperature needs to be reduced. I would stay here again.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Misleading. Not a 4-star hotel.

The beds were comfortable, but the room is in great need of updates and more privacy. Multiple tiles in the bathroom were cracked, carpet is worn, chair provided at the desk dipped so much in the middle it was like sitting on a hole in the chair. The tv did not work. The door jam was not complete and there was space someone could look through into the room if they chose to. I would not stay there again.
Stayed 2 nights in May 2025

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at how cute this little boutique hotel was. I would definitely stay here again. Spacious room, Very comfortable, private bathroom, clean and quiet as long as the windows were closed. We opened them for a bit to get some fresh cooler air as we could not adjust the air conditioning and with them open there is quite a lot of street noise. Also seems like a safe neighborhood, but my husband did have his phone ripped from his hands just a block away so be vigilant.
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Beautiful small hotel with very friendly and helpful staff. It felt more like a large house than a hotel. Located in an upscale part of the city. We had a twin bed room that offered plenty of space. Beds and pillows weren't as comfortable as I'd hoped but were fine and we slept well. Bathroom was clean but floor tile could use some work. Air worked well to keep us cool. The only real downside was the odd way the elevators were built to drop you at the half floors, so no matter where you landed you had to go either up or down a half flight of stairs to get to your room (a pain when dealing with luggage or if you have mobility issues). Overall we really liked our stay and would stay here again in the future.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ellen, Stow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in London. This boutique hotel is in a great location. We will definitely come back.
Stayed 4 nights in Apr 2025

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and comfortable stay.

Excellent location and good service from the reception. Small details like wobbly bedside lights, a tiny TV at the far side of the room and a dated bathroom only let it down slightly. Overall, quiet and comfortable with plenty of local coffee, breakfast and drinking places nearby. Recommended.
Stayed 2 nights in Mar 2025

6/10 Okay

Josephine

Bed was old and sagged in middle, I requested they changed mattress , they turned mattress which was slightly better. In returning in evening our door was left open prob cleaning. I went to call front desk and phone did not work.I went down to yell night clerk he came to room to fix phone which was disconnected and showed him how door was left. He was not apologetic at all.
Stayed 2 nights in Mar 2025

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Prashant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

William

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Stayed 5 nights in Mar 2025

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and rooms were ideal for our stay but there is a lot of noise from the street and the area above the room we were.
Stayed 1 night in Mar 2025