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Vilenza Hotel

3.5 star property

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Photo gallery for Vilenza Hotel

Classic Suite, Private Bathroom | View from room
Comfort Quadruple Room, Private Bathroom | 1 bedroom
Classic Suite, Private Bathroom | 1 bedroom
Comfort Triple Room, Private Bathroom | 1 bedroom
Comfort Quadruple Room, Private Bathroom | 1 bedroom

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi

Explore the area

View in a map
38 Newark Street, London, England, E1 2AA
  • Place, Tower of London
    ‪17 min walk‬
  • Place, Tower Bridge
    ‪4 min drive‬
  • Place, London Bridge
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪46 min drive‬

Room options

View all photos for Classic Suite, Private Bathroom

Classic Suite, Private Bathroom | 1 bedroom

Classic Suite, Private Bathroom

  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Single Sofa Beds

View all photos for Comfort Quadruple Room, Private Bathroom

Comfort Quadruple Room, Private Bathroom | 1 bedroom

Comfort Quadruple Room, Private Bathroom

8.6 out of 10
Excellent
(4 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Standard Double Room, Private Bathroom

Standard Double Room, Private Bathroom | 1 bedroom

Standard Double Room, Private Bathroom

7.8 out of 10
Good
(8 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Triple Room, Private Bathroom

Comfort Triple Room, Private Bathroom | 1 bedroom

Comfort Triple Room, Private Bathroom

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Vilenza Hotel

Hotel in London, near Tower Bridge
This smoke-free hotel features express check-in, express check-out and free Wi-Fi in public areas. Housekeeping is not available.
Vilenza Hotel offers 20 accommodations.
Our customers tell us that they can't get enough of the helpful staff at Vilenza Hotel. During your stay, you'll be within walking distance of Tower Bridge. Enjoy features like free WiFi in public areas.
  • Free Wi-Fi in some public areas
  • Services include luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes by foot from Brick Lane and a 4-minute drive from Tower of London
As a guest of Vilenza Hotel, you'll find express check-in and express check-out. WiFi is free in public spaces.

This London hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Conveniences

  • Luggage storage

Guest services

  • No housekeeping service

Accessibility

  • No lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

Property is also known as

Vilenza Accommodation Guesthouse London
Vilenza Accommodation Guesthouse
Vilenza Accommodation London
Vilenza Hotel London
Vilenza London
Vilenza
Vilenza Accommodation
Vilenza Hotel Hotel
Vilenza Hotel London
Vilenza Hotel Hotel London

Vilenza Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 155 out of 322 reviews
Rating 8 - Good. 77 out of 322 reviews
Rating 6 - Okay. 31 out of 322 reviews
Rating 4 - Poor. 31 out of 322 reviews
Rating 2 - Terrible. 28 out of 322 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Soroush

Travelled with family
Disliked: Amenities, property conditions & facilities
Gushing water outside of our room the entire night and although the manager was aware, he did not make a change. We had to check out of the room the next day. Contacted the manager multiple times about the cancellation, but he never reached out. After reaching out to Expedia, he informed them that I would be charged for the entire five days of stay. This is at best a one star hotel.
Stayed 5 nights in Jun 2025

6/10 Okay

Sabrina

Stayed 1 night in Jun 2025

8/10 Good

Radhika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overnight stay.

Generally a very good overnight stop. Room was very new and clean, but a bit hot. Will use again.
Stayed 1 night in Jun 2025

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service
Lovely property, layout is a little odd. Basic facilities, only 1 fan in a triple room- would have benefited more if the room was cooler. Double bed was okay for comfort, single bed was uncomfortable- as you could feel the poles underneath but all in all an okay place to stay but I would only stay for a short trip.
Stayed 1 night in Jun 2025

10/10 Excellent

Jane

Liked: Room comfort
The staff at this hotel are lovely and genuinely care about their hotel. I felt welcomed and it was exactly what it is shown as, a 3.5 star hotel great for just a night or two. The decor is somewhat dated and a bit old but amusing In a way! Nice atmosphere and great if you’re visiting or working nearby
Stayed 1 night in Jun 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, just a short walk from Whitechapel tube station. Our room was a good size, with a little balcony attached to sit outside when weather behaving itself. Clean place, comfy bed, room had lots of extras (fridge, fan, microwave, hairdryer), good value for money, staff super friendly & helpful. Would stay again.
Stayed 4 nights in Jun 2025

2/10 Terrible

Badr

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not that good
Stayed 2 nights in May 2025

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Crucible stay

The overall stay was good, very friendly and accommodating staff. Place was very clean and presentable. The small single beds too stiff, and quite uncomfortable however the double was great.
Stayed 1 night in May 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful receptionist
Stayed 1 night in May 2025

8/10 Good

Raúl

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were really comfortable at the Vilenza hotel. The place is very quiet and you will have a great night sleep. It's also located near Whitechapel underground which makes it easy to get anywhere. The neighborhood is not the best but we did not feel unsafe. Good bang for the buck
Stayed 5 nights in May 2025

10/10 Excellent

Salla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ana Maria, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Lovely staff. Thank you!
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

6/10 Okay

Chiara Julia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I travelled with my parents. The room we stayed was not as shown in the pictures on the website, it was a different location. It was affordable with all the necessary amenities. It was clean and towels were changed every day.
Stayed 3 nights in Apr 2025

10/10 Excellent

Rochie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff very friendly
Stayed 1 night in Apr 2025

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were lovely. A lovely weekend break.
Stayed 2 nights in Apr 2025

2/10 Terrible

Rhonda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our stay was severely disappointing, primarily due to blatant false advertising. Upon arrival at the hotel, we were informed that our room was not located in the main building, requiring an inconvenient drive to a separate facility. What awaited us was far from the advertised experience. The room resembled a prison cell, a stark contrast to the images online. The sleeping arrangements were cramped and impractical, forcing us to climb over a double bed to access the bunk bed – a completely unexpected feature for three adults, and one that was deliberately omitted from the promotional photos. Communication with the front desk proved difficult due to our remote location. While the bathroom was adequate, the lack of soap was a basic amenity that was surprisingly absent. Based on this experience, I cannot recommend this hotel due to its misleading advertising and subpar accommodations.
Stayed 1 night in Apr 2025

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

London turism

Perfect Staff and a good place to stay.
Stayed 3 nights in Mar 2025

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was clean but not the bedroom. The fridge and kettle were broken. The kettle was making sparks when we tried to use it which we pointed out on day on, but although they said they would fix them, they didn't. They said there would be housekeeping but no cleaning took place. When we came back to the hotel in the evening, our key card did not work anymore and there was no one at reception. It took long to get hold of someone on the phone who then had to come and let us in.
Stayed 2 nights in Mar 2025

10/10 Excellent

amalia, staten island

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family and I stayed at Vilenza Hotel and we had an EXCELLENT stay. Staff was amazing, Location was super convenient and we had everything we needed. Highly recommend Vilenza , Efe was fantastic
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities

Feels like a tired hostel

Truly misleading pictures. As I saw in other reviews - it feels nothing like a boutique hotel but more like a tired hostel. The receptionist was very nice and welcoming during check in. The studio room was in the basement. Large, clean…ish. Somewhat depressing but ok for one, short night stay. The price tag and the pictures suggest a hotel of completely different quality though, so ready yourself for a mild disappointment.
Stayed 1 night in Mar 2025

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little place

Comfy bed, clean room and perfect location
Stayed 1 night in Mar 2025