We encountered a rat infestation during our stay on Aug. 28, 2023 when rat feces were found in the bed next to our 2-year-old son's crib, in the closet, and underneath the kitchen sink. Despite notifying the owner promptly, the response lacked urgency. Pest control took two days to address the issue, with the owner absent during one session and requesting unsupervised access for another.
On Sept. 6, we discovered a second round of rat feces in the foyer, prompting our immediate departure due to healthy/safety concerns. The owner offered no credit for the first infestation, so upon the second discovery I requested a refund for the previous infestation and the days I would be losing due to leaving early (5 total).
There were a few days of absence in response, and then the owner stated that the second droppings were suspect (his personal exterminator couldn't find an access point) and only credited for ONE day.
I waited to write a review attempting to deal with the matter with VRBO directly. I got no response through email or phone and had to continuously call them until I finally informed today, 1/11/24, that I would only be credited ONE day.
Won't be using VRBO again or staying at this host's MANY properties.
P.S. Would post a video and pictures of what we dealt with, but that is not an option.