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Sheraton Universal Hotel

4.0 star property

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Photo gallery for Sheraton Universal Hotel

43-inch LCD TV with cable channels, TV
Premium Room, 2 Queen Beds, Non Smoking, Lanai | Premium bedding, down duvets, in-room safe, desk
Poolside views, open selected days
Lobby sitting area
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk

Explore the area

View in a map
333 Universal Hollywood Drive, Universal City, CA, 91608
  • Place, Universal Studios Hollywood
    ‪7 min walk‬
  • Place, Warner Brothers Studio
    ‪4 min drive‬
  • Place, Hollywood Bowl
    ‪4 min drive‬
  • Airport, Burbank, CA (BUR-Hollywood Burbank)
    ‪10 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed

8.6 out of 10
Excellent
(16 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(356 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(215 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(213 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Double Beds

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Double Beds

9.2 out of 10
Wonderful
(16 reviews)
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai | Premium bedding, down duvets, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Lanai

8.4 out of 10
Very good
(155 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down duvets, in-room safe, desk

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living room | 43-inch LCD TV with cable channels, TV

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

8.8 out of 10
Excellent
(8 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Family Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(108 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking (Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Family Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Hilton Los Angeles/Universal City

  • Pool
  • Pet-friendly
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 2,648 reviews
The price is CHF 163
includes taxes & fees
9 Nov - 10 Nov
Hilton Los Angeles/Universal City

About this property

Sheraton Universal Hotel

Hotel with an outdoor pool, a quick walk to Universal Studios Hollywood
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and Access to hot tub are on-site. Housekeeping is available on request.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the breakfast at Sheraton Universal Hotel. During your stay, you're just a quick walk from Universal Studios Hollywood. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at The California's
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort, comfy beds and cleanliness
  • Just a 1-minute drive from Universal Studios Hollywood and 5 minutes from Capitol Records Tower
  • Pets welcome for a fee (restrictions apply)
Sheraton Universal Hotel offers its guests an outdoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and 17 meeting rooms are available. Event space at this hotel measures 32774 square feet (3045 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Universal Hotel. For a fee, parking is available.

This 4-star Universal City hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:30 AM.
The California's – This restaurant specialises in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar – This poolside bar specialises in Californian cuisine and only serves light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.
In the Mix Lobby Bar – This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (USD 49 per night)
  • Secured valet parking on site (USD 57 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 to 34 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • In the Mix Lobby Bar
  • The California's
  • The Reel Pool Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 32,774 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Maximum 1 (weight limit: 40 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 21 to 34 per person
  • Covered self-parking fee: USD 49 per night (in/out privileges)
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Sheraton Universal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2436 out of 3932 reviews
Rating 8 - Good. 753 out of 3932 reviews
Rating 6 - Okay. 386 out of 3932 reviews
Rating 4 - Poor. 190 out of 3932 reviews
Rating 2 - Terrible. 167 out of 3932 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rodel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and staff
Stayed 1 night in Jul 2025

6/10 Okay

Jayme

Travelled with family
Liked: Staff & service, amenities
People were great and helpful and generally seemed happy to work there. The rooms were older and the hall carpet was dirty.
Stayed 1 night in Jul 2025

10/10 Excellent

Jesus

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and Beautiful Property, close to Universal Studios, you either can walk or take the shuttle buses that come every 15mins over all Great place! Only Bad part $50 for parking was a bit High! And the parking was extremely tight!!! Cars are literally “12 inches from door to door on a mid size suv! Other than that is Great I highly recommend it!
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First timer

I didn’t like how very slow their 3 elevators were and they were so tiny compared to any reg elevators. We were on 17th floor and as we go down to lobby it became so packed. It was weird because when we hit 4th floor it somehow went back to 19th floor. We were so over it. Other than that it was super close to Universal Studio. So comvenient. However, you have to pay for parking cause I think it wasn’t owned by the hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Shelley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice overnight visit.
Stayed 1 night in Jul 2025

10/10 Excellent

Min

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice
Stayed 3 nights in Jul 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Jul 2025

8/10 Good

HoangYen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Olivia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was amazing with anything we did. Ordered room service twice and everything was delicious! Pizza, meatballs and spaghetti, Alfredo, chocolate cake, chicken... So good! Pool and hot tub were wonderful and my kids had fun! Checking in and out were quick and easy. Would definitely recommend staying here. Quick walk to universal, we would recommend walking vs waiting in line for shuttle. Paying for parking at a hotel is ineveitable and not driving to universal meant we didn't have to pay for parking there too. I wish we could order pool-side breakfast or snacks, no food could be delivered to pool until lunchtime but not a big issue at all.
Stayed 3 nights in Jul 2025

6/10 Okay

Teresita, La Habra

Travelled with partner
Liked: Staff & service, amenities
Did not like all the Teslas waiting to charge because they lined up on the main street up to the hotel. At some point it felt unsafe because there were too many cars parked waiting. The line went up to the cross walk and while there another car sped in the opposite lane to get to the structure, frustrated at the stopped vehicles, it honked and yelled at the Teslas. Inside the property the hotel was lovely the room was OK. For what we paid I expected the room to be in better condition. Mainly my issue was with the bathroom. The pocket door wobbled too much and the latch was bent. The caulking in the shower was in poor condition, you could see mold build up. The main vent for the AC rattled just a bit, this did not bother me as much since it reminded me of my fan at home but my husband was bothered by it. We still enjoyed our stay here.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Guadalupe

Stayed 3 nights in Jul 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness
El hotel muy limpio, el staff muy amable. La locación muy conveniente. El restaurante con muy buena comida
Stayed 5 nights in Jul 2025

10/10 Excellent

matilda

Liked: Cleanliness, staff & service, property conditions & facilities
All staff personnel were exceptionally professional and helpful. Shuttle much appreciated as was the pool!
Stayed 2 nights in Jul 2025

4/10 Poor

Cassandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Aide

Travelled with family and small children
Liked: Amenities
love staying at the Sheraton when we go to Universal studios. Great service and very convenient to the park and shopping.
Stayed 2 nights in Jul 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great hotel. Maybe needs some renovation in the bedrooms
Stayed 2 nights in Jul 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 2 nights in May 2025

10/10 Excellent

Katherine

Stayed 1 night in Jul 2025

4/10 Poor

Brandon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Sheraton is supposed to be a premium branded hotel according to Marriott however, it felt like a D tier Motel 6. I understand the hotel is older, but there was a clear, lack of maintenance and bad design choices. An example of lack of maintenance would be the buckets in the lobby that were collecting water from a 2’ x 2’ section of ceiling coming off and looks like it was going to collapse anytime. An example of bad design choices would be the restroom that looks like an industrial warehouse restroom with a bathtub thrown in. Other things to know where the bathroom floor that was visibly not cleaned from the previous guests. There was a metal bar that folded down as a secondary lock for the balcony door, which looked kind of ghetto. The TV in our room was crooked because part of the TV mount was broken. The towels that they gave us may have been new, but left us with cotton balls all over and took about 5 minutes to get them all off. These were just some of the issues. Overall, the hotel had a premium price tag for a motel quality. This was all the sake of convenience in relation to Universal Studios. We wished we stayed downtown in a nicer hotel for less money and just Uber/Lyft over to the park.
Stayed 2 nights in Jul 2025

6/10 Okay

JORGE LUIS, REDWOOD CITY

Liked: Property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Samantha

Location was great for visting
Stayed 2 nights in Jul 2025

10/10 Excellent

Joeylyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I great planning including the stay here in Universal is a good choice!
Stayed 2 nights in Jul 2025