What an amazing staff! I left medication behind theyâv went out of there way to help get that mailed to me! Great location, food, vibe top notch from start to finish. I will for sure be returning to this location every time weâre in Venice. Thankyou
We arrived at the hotel, and based on the photos online, it seemed like it would be a good stay. However, once we were given our room, it looked nothing like what we had reserved. It was a very small room, even though it was supposed to be a penthouse. The space felt dull, gray, and lacked any color or charm. We realized we had fallen into misleading advertising and decided not to stay there.
The receptionist told us she couldnât do anything about the rate we had paid. She offered us another room for the night, but we didnât even want to see it. We stayed in the assigned room for barely two minutes before deciding to leave. We kindly declined the offer to change rooms and asked to please cancel any additional charges that might have been placed on our card.
We are very disappointed and feel scammed. Thank you for your attention.