8/10 Good
Helen
Travelled with partner
5 Apr 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel that is conveniently located to the Santa Monica Pier. The hotel room was clean and comfortable, however, it was really noisy as we were located across from the fitness room and above the kitchen so the door to the fitness room start banging around 6am each day and there was a constant humming from AC units. I did mention this the day we checked out and the staff handled it perfectly. The shower appeared to be an eco shower, however, you had to spend double to amount of time to get any benefit. The area around the hotel was clean and the food (breakfast) was lovely with friendly and polite staff. Parking was a little pricey, however this was comped due to the issues with our room which was nice of the staff to do. I was a little disappointed not to receive a free room upgrade as part of the Platinum VIP perk, however totally understand that this was on an availability basis and the room we did have was lovely and we had a partial sea view which is what I paid for. Overall, a lovely staff with some good and bad but this is something you get everywhere. If you are ever placed in room 202, ask to be moved haha!
Helen
Stayed 2 nights in Apr 2025