Hyatt Ziva Los Cabos- All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Hyatt Ziva Los Cabos- All Inclusive

Aerial view
Property video
40-inch LCD TV with satellite channels, TV, iPod dock
Balcony view
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub

Explore the area

View in a map
Paseo del Malecón l-5 D, San José del Cabo, BCS, 23405
  • Place, Plaza Mega Comercial Mexicana
    ‪5 min walk‬
  • Place, Playa Hotelera
    ‪12 min walk‬
  • Place, Costa Azul Beach
    ‪16 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Ocean View Master King

9.2 out of 10
Wonderful
(52 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Ocean View Master Double

8.8 out of 10
Excellent
(64 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Club Ocean View One Bedroom Master Suite

9.6 out of 10
Exceptional
(8 reviews)
  • 105 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Resort View Master King

9.0 out of 10
Wonderful
(31 reviews)
  • 54 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Resort View Master Double

8.6 out of 10
Excellent
(51 reviews)
  • 53 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Club Deluxe Ocean Front Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 64 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front One Bedroom Master Suite

7.2 out of 10
Good
(5 reviews)
  • 109 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Deluxe Ocean Front One Bedroom Suite

7.4 out of 10
Good
(8 reviews)
  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Club Swim Up Master King

9.4 out of 10
Exceptional
(26 reviews)
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

Club Swim Up Master Double

8.8 out of 10
Excellent
(17 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front Two Bedroom Grand Master Suite

8.0 out of 10
Very good
(2 reviews)
  • 217 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Club One Bedroom Master Suite

  • 106 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, Resort View (Double)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Suite, Ocean View (Master Club One Bedroom)

  • 118 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Resort View

10.0 out of 10
Exceptional
(1 review)
  • 59 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, Ocean View (Master Club One Bedroom)

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, Ocean View (Double)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room (Ocean Front Double)

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed (Ocean Front)

  • 32 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Master Ocean Front)

  • 77 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Ocean Front)

  • 48 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Presidential Suite

  • 196 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Ziva Suite Non smoking

  • Sleeps 3

Master King Room Non smoking

  • Sleeps 3

Master Two Double Room with Pool View Non smoking

  • Sleeps 4

Master Two Double Room Non smoking

  • Sleeps 4

Club King Room with Ocean VIew Non smoking

  • Sleeps 2

Ocean View Master King

  • Sleeps 3

Ocean View Master Double

  • Sleeps 4

Club Oceanfront King

  • Sleeps 2

Club Ocean Front Two Double Room Non smoking

  • Sleeps 3

Club Master Two Double Room with Sea View Non smoking

  • Sleeps 4

Swim Up Master King Room Non smoking

  • Sleeps 3

Swim Up Master Two Double Room Non smoking

  • Sleeps 4

Club One Bedroom Master Suite

  • Sleeps 3

Club Ocean View One Bedroom Master Suite

  • Sleeps 3

Club Ocean Front One Bedroom Master Suite

  • Sleeps 3

Two Bedroom Master Suite with Sea View Non smoking

  • Sleeps 6

Ocean Front Two Bedroom Grand Master Suite B Non smoking

  • Sleeps 6

Club Swim Up Master King

  • Sleeps 3

Master Double Room

  • Sleeps 4

Resort View Master King

  • Sleeps 3

Deluxe Ocean Front Master King

  • Sleeps 2

Deluxe Double Room With Ocean View

  • Sleeps 4

Deluxe King Room-Oceanfront

  • Sleeps 3

Ocean Front Double Room

  • Sleeps 3

Deluxe Double Room With Resort View

  • Sleeps 4

Deluxe King Room With Ocean View

  • Sleeps 3

Club Deluxe Ocean View One Bedroom Master Suite

  • Sleeps 4

Deluxe King Room With Resort View

  • Sleeps 4

Oceanfront King Room

  • Sleeps 2

Similar properties

About this property

Hyatt Ziva Los Cabos- All Inclusive

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Los Cabos- All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Hyatt Ziva Los Cabos- All Inclusive offers 591 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and free minibar items. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 40-inch LCD televisions come with premium satellite channels.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. This San José del Cabo property provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zen Spa has 18 treatment rooms, including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Hyatt Ziva Los Cabos- All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Plaza Mega Comercial Mexicana. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Italian cuisine with a beachfront location at Farina & Olio, one of the property's 8 restaurants and 7 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with manicures and pedicures, body scrubs or reflexology at Zen Spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests like the bar and restaurant
  • 6 minutes by car from Puerto Los Cabos and 7 minutes from El Dorado Golf Club
  • Airport shuttle service available for a fee
Some rates at Hyatt Ziva Los Cabos- All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hyatt Ziva Los Cabos- All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star San José del Cabo property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
Farina & Olio – This beachfront fine-dining restaurant specialises in Italian cuisine and only serves dinner.
Bon Vivant – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open selected days.
Dozo – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda Baja Grill – This restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
La Plaza Buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hyatt Ziva Los Cabos- All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bon Vivant
  • Dozo
  • Farina & Olio
  • Hacienda Baja Grill
  • La Plaza Buffet

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Heated pool
  • Karaoke
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • Computer station
  • Conference centre (35,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Front entrance ramp
  • Grab bar in shower (79 centimetre high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (130 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Pool hoist on site
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (130 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
Hyatt Ziva Los Cabos is currently undergoing renovations.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 250 per vehicle (return, maximum occupancy 6)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hyatt Ziva Los Cabos- All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Cabos
Hyatt Los Cabos
Hyatt Los Cabos Ziva
Hyatt Ziva Los
Hyatt Ziva Los All Inclusive
Hyatt Ziva Los Cabos
Los Cabos Ziva
Ziva Hyatt
Ziva Los Cabos
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
San Jose del Cabo Hyatt Ziva Los Cabos- All Inclusive Hotel
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive Hotel
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive All-inclusive property
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
All-inclusive property Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos- All Inclusive San José del Cabo

Hyatt Ziva Los Cabos- All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1874 out of 2780 reviews
Rating 8 - Good. 489 out of 2780 reviews
Rating 6 - Okay. 209 out of 2780 reviews
Rating 4 - Poor. 94 out of 2780 reviews
Rating 2 - Terrible. 114 out of 2780 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jarret

Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly staff, super family friendly , activities and shows at location. Multiple pools
Stayed 3 nights in Oct 2025

8/10 Good

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the patio hot tub and we spent plenty of time at the beautiful swimming pools. Carlose was our personal room attendant and he was Great. I would say the staff service was the best part. Our stay was nice and we would go back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kenisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tons of Activites for kids, teens, adults, and the whole family together. The staff are super helpful and very nice! The highlight of my trip was the swim up room with our personal concierge Gustavo. Gustavo was very attentive and made sure my sister and I had the best trip an that we were able to do everything we wanted and more! Truly my favorite all inclusive yet!
Stayed 4 nights in Sep 2025

10/10 Excellent

Eric, los angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet. Nice
Stayed 3 nights in Sep 2025

10/10 Excellent

Maria C

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was beautiful and clean, the grounds were well maintained. The room was clean but dated. The pool area was very nice and we enjoyed Great service and attention to detail was provided by our concierge Catalina. The activities team, especially Eric, Julio, Raul helped make the days fun and engaging, and we really enjoyed the aqua aerobics and aqua Zumba. Santiago was amazing in remembering our order by the pool and went above and beyond. Gustavo provided up with great service at the Baha Grill Steak House.
Stayed 6 nights in Sep 2025

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Family Time, great activities every day for kids and adults had a awesome time Clean Rooms and very frendly staff attentive and always taking care of you
Stayed 6 nights in Sep 2025

10/10 Excellent

Jaquetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was easy and very accessible. The housekeeper was nice and she left our room spotless. It’s their slow season so there wasn’t a lot of people so there was ample space even though there was a wedding party having dinner, there was enough space to go around. Lastly, all of the staff was nice and hospitable. I would definitely go back. Not much as far as entertainment though. More relaxing
Sunrises from our room
Breakfast in the room
Room service
Night scene
Stayed 3 nights in Sep 2025

10/10 Excellent

carlos antonio zuniga

Stayed 3 nights in Sep 2025

10/10 Excellent

Shannon Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING! This experience exceeded our expectations. We were greeted at the gate by security who then let our airport driver in to drop us right at the front door. We were then taken to the concierge desk where they checked us in and explained several amenities they had. We met Gustavo, our personal concierge, who then gave us a tour and took us to the buffet restaurant for a late lunch. While our room was being finished, we ate and then talked with the travel/excursion concierge who helped us plan our days. Then when our room was ready Gustavo texted us, met us at the travel desk and then took us to our room. And that was just the first hour. The rest of the trip was just like that. Everyone was helpful and friendly. Just absolutely would recommend this resort to everyone! Every bit of food we had was also amazing!! We were there 4 days and didn’t have time to try all the options. But the ones we did have were delicious.
Stayed 3 nights in Sep 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was beyond helpful from the moment we arrived to when we left. I did not encounter any staff memeber that was unwilling to go above and beyond. Upon arrival we were greeted with a cold beverage. The check-in process was fast and painless. Once we got to our room, the room was spacious, clean and comfortable. The restaurants served good food. The pools were clean. The music was not too loud. The kids area was welcoming and clean.
Stayed 3 nights in Sep 2025

10/10 Excellent

Keisha Armstrong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Stay was an amazing experience from the time I arrived to the time of my departure. My room had wonderful view. I highly recommend 👌 ☺️ 👍
Stayed 3 nights in Sep 2025

8/10 Good

Janell

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Dominique

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Our room had a old smell like mold and the sliding door was broken on arrival and we attempted to use the ceiling fan and a bunch of dust flew off, we could see the dust build up.
Stayed 3 nights in Sep 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the restaurants and staff! The restaurants were amazing, a special shout out to Bon Vivant. They made our last night very special
Stayed 5 nights in Sep 2025

10/10 Excellent

Jojo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great food. Amazing gym. Friendly staff. I would recommend!
Stayed 3 nights in Sep 2025

10/10 Excellent

maha s, Corona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful
Stayed 3 nights in Sep 2025

6/10 Okay

Tasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean but outdated. There was a strong smell of like old wet clothes.they put us in the old building. We came to see the wedding areas and couldn’t because there were blocked off. The adult pools closed early. The food was ok(the best was the tacos(close @4)and the breakfast was good. Staff great ok except for the Mexican restaurant-they were kind of rude. The front desk staff told me they would decorate my room for my birthday (as this was my birthday trip) they never came to do so. The pools are nice and warm
View from lobby
Inside the coffee shop
View from lobby @ night
Stayed 3 nights in Sep 2025

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had butlers Poli & Carlos who were excellent and provided everything we needed during our stay
Stayed 4 nights in Sep 2025

10/10 Excellent

Norvan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Michael Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Drucilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really nice. The staff were friendly and super helpful. Diego at the concierge was very helpful. He made the stay extra comfortable and constantly checking to make sure we had everything we needed. Axel and Kenia were helpful and friendly at the coffee house. The gym was very clean.. we took classes with Nelson and Orlando. The servers at the several restaurants were nice and checked every time about allergies like Jose, Christian to name a few were great. My only issues were the limited activities, early close time for the adult only pool and restaurants availability.
Stayed 5 nights in Sep 2025

4/10 Poor

francisco javier

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I did not like the fact that the buffet was closed for dinner the restaurants were not that good and there was green moss around the pool chairs that were in the water
Stayed 7 nights in Sep 2025

10/10 Excellent

Lizzett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So safe and clean makes you not want to leave. From the moment you enter the propertys gate you are in Vacation in paradise. All the staff so hardworking, kind always with a smile on your face greeting you and making sure your stay is going 10/10. 😊
Stayed 3 nights in Sep 2025

10/10 Excellent

Carmel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service Beautiful grounds Great food Pools are amazing 10 out of 10
Stayed 4 nights in Sep 2025

10/10 Excellent

Payal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually when we stay at a resort we leave the property to go do other things. Hyatt Ziva had everything we needed and more and we didn’t leave the whole 2 days we were there! Everything from the food to the activities to the staff
Stayed 2 nights in Sep 2025