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MainStay Suites Louisville Jeffersontown

2.5 star property

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Photo gallery for MainStay Suites Louisville Jeffersontown

Standard Room, 1 Queen Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free cots/infant beds
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Exterior
Lobby
Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

Map
11762 Commonwealth Dr, Louisville, KY, 40299
  • Southeast Christian Church
    ‪3 min drive‬
  • Mall St. Matthews
    ‪9 min drive‬
  • E.P. Tom Sawyer State Park
    ‪9 min drive‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

MainStay Suites Louisville Jeffersontown

Hotel in Louisville with fitness centre and 24-hour front desk
Along with a fitness centre, this smoke-free hotel has coffee/tea in a common area and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site. Weekly housekeeping is available.
MainStay Suites Louisville Jeffersontown offers 76 accommodations with coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they enjoy the helpful staff at MainStay Suites Louisville Jeffersontown. During your stay, you'll be within walking distance of Southeast Christian Church. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, laundry facilities and a car charging station
  • On-site recreation includes a gym
  • Just a 3-minute drive from Southeast Christian Church and a few minutes from Skyview Park
  • Dogs welcome for a fee (restrictions apply)
As a guest of MainStay Suites Louisville Jeffersontown, you'll find a fitness centre, barbecue grills, and a vending machine. Public spaces have free WiFi. The business-friendly MainStay Suites Louisville Jeffersontown also features multilingual staff, a picnic area, and coffee/tea in common area. Self parking is free.

This Louisville hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per accommodation (varies based on length of stay) plus a one-off USD50 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Louisville
Hawthorn Suites Wyndham Jeffersontown
Hawthorn Suites Wyndham Jeffersontown Aparthotel
Hawthorn Suites Wyndham Jeffersontown Aparthotel Louisville
Hawthorn Suites Wyndham Louisville Jeffersontown
Hawthorn Suites Wyndham Louisville Jeffersontown Hotel
Hawthorn Suites Wyndham Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Louisville
Hawthorn Suites by Wyndham Louisville / Jeffersontown
MainStay Suites Louisville Jeffersontown Hotel Louisville

MainStay Suites Louisville Jeffersontown Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 1003 reviews
Rating 8 - Good. 298 out of 1003 reviews
Rating 6 - Okay. 118 out of 1003 reviews
Rating 4 - Poor. 80 out of 1003 reviews
Rating 2 - Terrible. 82 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Soad

Stayed 7 nights in Feb 2025

2/10 Terrible

Jemarkus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

Workers and people staying there smoking right in front of the main door … didn’t have hot water my last 4 days staying
Stayed 7 nights in Feb 2025

6/10 Okay

Jackie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly. There were dogs barking all night long as well as people yelling outside. Luke warm water in the shower.
Stayed 3 nights in Feb 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
I had no access to the back of the TV to plug my streaming services in.
Stayed 1 night in Feb 2025

2/10 Terrible

mark

Travelled with group
Liked: Staff & service
Due to a huge f in mistake, on expedia mishandling never stayed there. The Staff was awesome tring to help our group find a hotell Expedia! You are a joke!!! Im dam mad.
Stayed 2 nights in Feb 2025

6/10 Okay

Brian

Business traveller
Liked: Room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Tonya

Disliked: Cleanliness
Roaches, toilet flushing issues, bad shower head.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jeisson

Business traveller
Excelente
Stayed 2 nights in Jan 2025

4/10 Poor

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again.

Possibly one of the worst hotels Ive stayed in. The whole facility needs a major update. My room had no TP until I went to get it. The smoke detector was missing and the wires hanging from the ceiling. The bed was barely more than a pull but trundle bed. The water in the shower was lukewarm at best. And there was just a general feeling of unsafeness. The side door that required the door key for entry was broken. Anyone could walk in without the office knowing. There was a gerneral stench of cigarette and Marijuana in the halls.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet, affordable, would definitely stay here again.
Stayed 7 nights in Jan 2025

2/10 Terrible

Cassandra

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my reservation for this “pet friendly” property through Expedia but when I arrived to check-in at midnight, after driving across the country for hours, I found out that they are not cat friendly - they only accept dogs- and I had to scramble to find a hotel in middle of the night that would accept my cat. The only thing I could find was double the price of what I had booked, which was simply not in my budget and made for an extremely stressful experience. Do not book this hotel if you have a cat. They do not accept cats and you will find yourself in a strange city in the middle of the night with nowhere to go and have to spend lots of extra money to go somewhere else. This hotel needs to make their pet policies clear on the Expedia app and anywhere else they book reservations where they say they are “pet-friendly.”
Stayed 4 nights in Jan 2025

2/10 Terrible

Christina

Stayed 1 night in Feb 2025

10/10 Excellent

Trey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Zaundrea

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jan 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to be

It's been a very comfortable stay, my service dog is welcome as well staff had been very friendly place is clean, quiet, and safe. It's just like having a little apartment I love it and sleep great with no worries here.
Stayed 3 nights in Jan 2025

8/10 Good

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Jonathan, Dayton

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Great place if you have a dog. Very friendly and accommodating. It was our first stay with a puppy and they were very helpful and receptive. We were able to walk to a couple of restaurants nearby. This is mostly a "long-stay" motel so cleaning is only once per week.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well maintained

The room and maintence was good enough that it felt like it was almost new.
Stayed 4 nights in Jan 2025

2/10 Terrible

Laura

Liked: Property conditions & facilities
Disliked: Cleanliness
Receive a cheap rate online after a few days try to extend however there was a car show coming into town so they refused to let me extend made up lies about why I couldn’t stay because I wanted to charge whoever comes in after me a higher rate it was not because there was no room available. It was not because of any other issue. They simply are money, hungry, and will kick you out at the drop of a dime for no reason.
Stayed 14 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

8/10 Good

Edy

Liked: Amenities
There are not breakfast included
Stayed 6 nights in Jan 2025

8/10 Good

elizabeth

Business traveller
There was not a cover for the Heater/AC. The people above me were walking constantly like they had lead feet. Other than that the place was fine.
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Last resort place to stay, if there is NOTHING ELS

Second day there, the water went out in Shower and toilet. Sat for 5 hrs waiting for them to turn the water back on, before they even offered me. Another room to move into. Front counter clerk was HORRIBLE. No communication skills, what so ever. And then she got mad when i asked to be move to another room. Had to call the district manager to even get moved. But he did refund my money for one night for what i went thru. 🙄. Wont stay THERE again.
Stayed 2 nights in Jan 2025

2/10 Terrible

Veronica

Stayed 7 nights in Jan 2025