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Hotel Luzernerhof

4.0 star property

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Photo gallery for Hotel Luzernerhof

Interior
Daily continental breakfast (CHF 20 per person)
Triple Room | 1 bedroom, in-room safe, free WiFi, bed sheets
Property entrance
Lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Alpenstrasse 3, Lucerne, 6004
  • Lucerne Town Hall
    ‪6 min walk‬
  • Chapel Bridge
    ‪6 min walk‬
  • KKL Lucerne
    ‪8 min walk‬
  • Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Single Room

Single Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Single Room

7.8 out of 10
Good
(14 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Triple Room

  • 15 sq m
  • Sleeps 2
  • 3 Single Beds

View all photos for Double Room

Double Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Double Room

8.4 out of 10
Very good
(60 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Classic Penthouse

Classic Penthouse | 1 bedroom, in-room safe, free WiFi, bed sheets

Classic Penthouse

8.0 out of 10
Very good
(3 reviews)
  • 70 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About this property

Hotel Luzernerhof

Boardwalk/promenade hotel with 24-hour front desk and bar/lounge
A bar/lounge, concierge services and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance.
Hotel Luzernerhof offers 64 accommodations with espresso makers and a safe. 28-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Hotel Luzernerhof's great location. During your stay, you're just a quick walk from Chapel Bridge. Free WiFi in public areas, a bar and breakfast (surcharge) are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Bourbaki Panorama and 5 minutes on foot from Lion Monument
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Luzernerhof offers its guests a terrace, tour/ticket assistance, and concierge services. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge.

This 4-star Lucerne hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Regina Bar – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (CHF 30 per day)
  • Onsite parking available only on request

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: CHF 20 for adults and CHF 15 for children
  • A bar/lounge

Restaurants on site

  • Regina Bar

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (60 centimetre wide door)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 20 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.1 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.8 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CHF 20 for adults and from CHF 15 for children
  • Nearby parking fee: CHF 30 per day (328 ft away)
  • Pet fee: CHF 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Luzernerhof Lucerne
Hotel Luzernerhof
Luzernerhof Lucerne
Luzernerhof
Luzernerhof Hotel Lucerne
Hotel Luzernerhof Hotel
Hotel Luzernerhof Lucerne
Hotel Luzernerhof Hotel Lucerne

Hotel Luzernerhof Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 286 out of 688 reviews
Rating 8 - Good. 247 out of 688 reviews
Rating 6 - Okay. 91 out of 688 reviews
Rating 4 - Poor. 43 out of 688 reviews
Rating 2 - Terrible. 21 out of 688 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff was very helpful. The room was cozy and comfortable. Not too small. There is nothing bad to say about this hotel. We really enjoyed our stay
Stayed 2 nights in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Clay

Travelled with group
Liked: Cleanliness, property conditions & facilities
This property is perfect for those simply wanting to visit the area and travel around.
Stayed 2 nights in May 2025

6/10 Okay

bob

Travelled with partner
Liked: Cleanliness
Tv not working no where to eat after 10
Stayed 2 nights in May 2025

6/10 Okay

Trina

It wasn’t bad and great location. But definitely nothing fancy or extras included.
Stayed 3 nights in May 2025

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Tanya

Disliked: Amenities, property conditions & facilities
There was no air conditioner in the room. Not enough towels. We liked the location. Walking distance to everything
Stayed 2 nights in May 2025

4/10 Poor

Madeline

Stayed 3 nights in May 2025

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena localización. Muy limpio. Lo único encontré negativo es que el aire acondicionado del cuarto no se puede controlar. Se pone caliente y no puedes descansar bien. Ellos están conscientes de eso y te dicen uses un abanico que tienen en el cuarto. Por esa razón le doy 2-3 estrellas
Stayed 3 nights in May 2025

4/10 Poor

LAURA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty, rude staff

In summary: Day 1 on arrival: the trash in the bathroom was full from previous guest and no toilet paper in bathroom. Called front desk and the girl came and took out trash and brought toilet paper. Day 1 (few hrs later): I go to take a shower. Shower gel bottle totally empty (fine, I brought my own) and the shower was clogged (pic for reference). Called again and same girl came but with a different attitude this time (annoyed). I asked if someone could come from maintenance since my aunt needed to also shower and I did not expect her to do so on top of my dirty water. She said no one could help until next day, which I found impossible to believe. It was only about 7p. I asked for a different room, she said they were full. I asked again how they can run a full hotel without anybody from maintenance for an emergency. She got mad. I got mad. I told her to leave the room and contacted Hotels.com. Day 2: I tried talking to the manager in the morning. Literally no help. She was defensive and took her employee's side because I was rude to the rude/not-at -all helpful employee. They didnt even offer an apology or a free breakfast. Nothing. Their costumer service is the worst and they DO NOT care. Day 2 (at night): My earring fell on floor so when I picked up I noticed all the dirt under my bed (pic for reference). Good location but for the price, find a cleaner, nicer hotel where you can shower for more than 1 minute so you dont drown.
Stayed 3 nights in May 2025

6/10 Okay

Yip Chiu Bill

Travelled with partner
Liked: Cleanliness
I saw nice coffee capsules in the room but cannot enjoy them as there is no cup. Liquid soap ran out for both nights that I stayed.
Stayed 2 nights in May 2025

6/10 Okay

Chi Ming

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Location is good but some improvements required in amenities provided and services
Stayed 2 nights in May 2025

10/10 Excellent

Blesilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the penthouse room and was excellent. We love the space and the views in our balcony.
Stayed 2 nights in May 2025

8/10 Good

Alexander

Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. Right on a main bus line to train station and Mt. Pilatus
Stayed 2 nights in May 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a junior suite which was perfect. The location is great, just a short walk from most places. Highly recommend
Stayed 5 nights in May 2025

10/10 Excellent

Adriane, Toms River

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in convenient location. Good breakfast. Would definitely recommend.
Stayed 2 nights in Apr 2025

6/10 Okay

Holly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Liked the location. Did not like the smell in the lobby and was not impressed with the breakfast selection for the price.
Stayed 2 nights in Apr 2025

10/10 Excellent

Harini

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the hotel employees were friendly and very helpful.
Stayed 1 night in Apr 2025

8/10 Good

Liping, San Ramon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel
Stayed 3 nights in Apr 2025

8/10 Good

sehim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice, and the area is fantastic
Stayed 2 nights in Apr 2025

4/10 Poor

Marcelo, San Jose

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucho olor a cigarro en el lobby y pasillos, el desayuno muy pobre, las habitaciones de poca calidad y espacio.
Stayed 1 night in Apr 2025

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommended.

Good location, hotel, room is clean, good size room, our room had the lake and swiss alps view which made it more memorable. We will definitely come back. Highly recimmended!
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor cleanliness

We booked the rooftop penthouse. Views were good but room was very dusty, old smelly carpets. No window blinds on bath room windows, fridge not working.
Stayed 2 nights in Apr 2025