My stay at Home 2 in Lumberton NC was excellent; it began with the kind calm of Erica, who was managing the front desk when I arrived. Usually the obligatory greeting and question of âHow are you?â is often answered like a call and response. When I was honest and shared that my senior parent was being difficult and wanted a specific floor in the hotel. Erica listened and immediately began researching how to turn things around. Ericaâs customer service accumen is well beyond her young years. There is nothing more satisfying than to actually know someone is working on your behalf, and not dismissing you with an âI donât know, talking to other employees hoping youâll go away or give-in to their laziness, which means they checked out! Pun intended! âErica is a keeper and should work in sales for the company in the future; at a property in a large cityâŠshe knows the brand!!!! Ericaâs efforts didnât result in my parents request, however being able to explain to the seniors her efforts,led to empathy, and made me feel heard and still accommodated. Her southern charm wins!! Later that evening a front desk team made us feel great when we emerged from the elevators in our after six formal wear for a wedding. They offered sincere compliments that made me and my 85 year old mother feel like queens! I will always choose H2S when visiting Lumberton from now on!
Just everything perfect. Very confortable. Completely new. Staff very professionnal. Room very large with a big refrigerator . So we were able to put our cooler inside .
A lot of restaurants close .
We did not try the breakfast. We left to early
This is good hotel overall - brand new - clean. If you are traveling and want to make a stop it would be ideal. There were noises of vehicle since itâs close to 95 all night.
Our pillows and few towels had awful smell.
Breakfast is great! Staffs are good!
Overall good stay.