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Best Western West Towne Suites

2.5 star property

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Free daily cooked-to-order breakfast
Lobby
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, in-room safe, individually decorated
Suite, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, pillow-top beds, in-room safe, individually decorated
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
650 Grand Canyon Dr, Madison, WI, 53719
  • Place, West Towne Mall
    ‪5 min walk‬
  • Place, Vitense Golfland
    ‪2 min drive‬
  • Place, University Research Park
    ‪2 min drive‬
  • Airport, Madison, WI (MSN-Dane County Regional)
    ‪24 min drive‬

Room options

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includes taxes & fees
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About this property

Best Western West Towne Suites

Hotel with free parking, 10-minute walk to West Towne Mall
A fitness centre, a snack bar/deli and a 24-hour business centre are available at this smoke-free hotel. Free cooked-to-order breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and laundry facilities are on-site. Housekeeping is available on request.
Best Western West Towne Suites offers 98 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 25-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western West Towne Suites. During your stay, you're just a quick walk from West Towne Mall. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a 24-hour business centre, a computer and laundry facilities
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • 10 minutes by foot from West Towne Mall and a 4-minute drive from University Research Park
  • Local-area and bus station shuttle shuttle service available for a fee
  • Dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. An area shuttle within 15 miles and a bus station shuttle are available for a fee. A fitness centre, a library, and multilingual staff are also featured at the business-friendly Best Western West Towne Suites. Self parking is free.

This Madison hotel is smoke free.

Guests are served a free cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 15 miles
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 25-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation (varies based on length of stay), plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western West Towne
Best Western West Towne Suites
Best Western West Towne Suites Hotel
Best Western West Towne Suites Hotel Madison
Best Western West Towne Suites Madison
Best Western Madison
Best Western West Towne Hotel Madison
Madison Best Western
Best West Towne Suites Madison
Best Western West Towne Suites Hotel
Best Western West Towne Suites Madison
Best Western West Towne Suites Hotel Madison

Best Western West Towne Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 706 out of 1203 reviews
Rating 8 - Good. 305 out of 1203 reviews
Rating 6 - Okay. 99 out of 1203 reviews
Rating 4 - Poor. 46 out of 1203 reviews
Rating 2 - Terrible. 47 out of 1203 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Parker

Stayed 1 night in Oct 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service
Disliked: Amenities
Inexpensive
Stayed 1 night in Oct 2025

10/10 Excellent

Salvatore

Stayed 1 night in Oct 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Stephen

Stayed 2 nights in Oct 2025

2/10 Terrible

Miguel

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No hot water
Stayed 1 night in Oct 2025

10/10 Excellent

Yichen

Stayed 3 nights in Sep 2025

6/10 Okay

Christian

Business traveller
Room next door was excessively loud. Had to request a move to another room. Loud guests in lobby overnight. Laundry room not stocked with laundry products of sale. Breakfast was made to order but was average at best. Room service didn’t pick up room, or pickup towels or refreshed toiletries on 4 of the 6 days I stayed. Something was missed each day. Very inconsistent room service. Place seemed understaffed, front desk was often unattended.
Stayed 6 nights in Oct 2025

10/10 Excellent

Jennifer, Truckee

The check-in staff even late at night was wonderful and accommodating. Breakfast is spectacular. And free!
Stayed 3 nights in Oct 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay except Hotels.com double charged me. Luckily I caught it
Stayed 3 nights in Oct 2025

10/10 Excellent

Jeff

Stayed 2 nights in Oct 2025

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Oct 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people and place were excellent. The place was busy and seemed full with a school sports team staying there. Regardless the place stayed clean, the breakfast was timely and made to order. The rooms are a little dated but that definitely doesn't matter when everything is kept clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is very pleasant. The breakfast is good.The location is ok if you have a car.The price is decent and I would stay here over some of the higher price hotels in downtown Madison.
Stayed 3 nights in Jul 2025

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable. Thank you.
Stayed 3 nights in Oct 2025

8/10 Good

Darcy

Stayed 1 night in Oct 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time that I have written a room review. However, I felt it was important to let others know how happy I was with our stay. The staff was super friendly, everything that we needed (yes, shopping is a need) was within walking distance, and the cleanliness was above par. The workout area was one of the better that I have seen at a Best Western, and the shower/bathtub in our room was awesome. If you want a nice, more affordable option stay here and take the bus that stops a short walk away to downtown Madison.
Stayed 2 nights in Oct 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean
Stayed 1 night in Sep 2025

6/10 Okay

GARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little gym. Staff kept food and front guest areas clean.
Stayed 4 nights in Oct 2025

10/10 Excellent

Clearolie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

LOWELLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking, friendly and helpful staff, clean rooms, microwave and fridge in rooms, free breakfast.
Stayed 3 nights in Sep 2025

8/10 Good

Brent

Stayed 1 night in Oct 2025