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Chic & Basic dot

3.0 star property

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Photo gallery for Chic & Basic dot

Exterior
Superior Double Room, Terrace | Terrace/patio
Classic Room | 1 bedroom, minibar, in-room safe, blackout curtains
Flat-screen TV
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Calle del Maestro Victoria 5, Madrid, 28013
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪5 min walk‬
  • Plaza Mayor
    ‪6 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, blackout curtains

Classic Room

9.2 out of 10
Wonderful
(27 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room

9.0 out of 10
Wonderful
(119 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Double Room, Terrace

Superior Double Room, Terrace | 1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room, Terrace

9.2 out of 10
Wonderful
(17 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Chic & Basic dot

Hotel with a 24-hour front desk, a short walk to Gran Via
This smoke-free hotel features concierge services, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front desk safe and multilingual staff assistance.
Chic & Basic dot offers 51 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Chic & Basic dot's great location. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and concierge services.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Gran Via and 4 minutes on foot from Puerta del Sol
Chic & Basic dot offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Chic & Basic dot also features a front desk safe and a lift.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 8:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 12 for adults and EUR 12 for children

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 12 for adults and from EUR 12 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chic Basic Dot
Chic & Basic Dot Hotel
Chic & Basic Dot Madrid
Chic & Basic Dot Hotel Madrid

Chic & Basic dot Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 665 out of 983 reviews
Rating 8 - Good. 236 out of 983 reviews
Rating 6 - Okay. 58 out of 983 reviews
Rating 4 - Poor. 14 out of 983 reviews
Rating 2 - Terrible. 10 out of 983 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room TV had YouTube
Stayed 1 night in May 2025

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The accommodations are ok. The internet speed sucks so if you are staying here and need to do some work via internet. This place is not good for you Breakfast and hotel are way overprice. I definitely do not recommend this hotel
Stayed 2 nights in May 2025

6/10 Okay

Gustavo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Second time staying in this hotel, but in this occasion the room was very small and the bed dirty full of human hairs. The location is great for shopping and sightseeing. The included breakfast is very healthy and complete
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicacion. El cuarto con terraza cale la pena. El baño es amplio. Y en general es buen espacio. La regadera la mejor!!!
Stayed 1 night in May 2025

10/10 Excellent

Margery

Stayed 3 nights in May 2025

6/10 Okay

Verna

Liked: Cleanliness, staff & service

Basic, good local, but issue.

What it advertises. Basic amenities and very central location. Major Complaint was very poor lighting. Hard to put on makeup, little air circulation on the room and the tv screen kept turning on all night waking us up
Stayed 5 nights in May 2025

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great spot with a comfortable bed and in walking distance from everything.
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kindest Staff in Madrid

Incredible staff. We arrived in time for the power outage and not only did the hotel staff stay late and ensure we were taken care of, but when we asked if the knew where we could find food, the gentleman at the front desk replied, "Right now places are only accepting cash. All I have is a banana and it is yours if you would like it." The staff was incredibly helpful and friendly, the room and location was great and we would happily stay here again.
Stayed 2 nights in Apr 2025

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel we booked initially decided to cancel on us the last day before our trip to Europe. We didn’t have time to research and just booked this hotel for two nights. The hotel is clean but the rooms are on the small side. The stuff is very friendly. Consider this hotel to only spend a night while the rest of the day exploring the city. There is no hall or any place to rest while waiting for the room. We were the unfortunate couple who checked out from the hotel right before the block out in Spain. We couldn’t take a train to go to another city and return to the hotel only to find a nervous stuff with no computers available, no rooms, no help. Luckily we have found another hotel down the street that had a generator, computers working, and rooms available. You can code this hotel to stay a night or two. It’s clean and in the heart of the city. But if anything goes wrong, you might end up on the street. They are not accommodating. They simply don’t have any ability.
Stayed 3 nights in Apr 2025

10/10 Excellent

Laura

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Lauren

Stayed 3 nights in Mar 2025

4/10 Poor

Jose, Plantation

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction going on
Stayed 1 night in Apr 2025

10/10 Excellent

Claudio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very nice hotel. The staff is very helpful and polite.
Stayed 1 night in Apr 2025

6/10 Okay

Saul, London

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Totally average hotel in a good location. Room was fine, but not even a kettle or any other standard feature. No public space in the hotel either. I was surprised because I'd been to the same brand's hotel in Barcelona and its much, much nicer.
Stayed 4 nights in Apr 2025

2/10 Terrible

Jose, Plantation

Business traveller
Disliked: Cleanliness, amenities
Location
Stayed 3 nights in Apr 2025

6/10 Okay

Marita

Travelled with family
Liked: Property conditions & facilities
Good location.
Stayed 2 nights in Apr 2025

10/10 Excellent

Zaidoon

Fantastic location.

Stayed 5 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Xochitl

Stayed 3 nights in Mar 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff and chic hotel. Very unique and comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lingmin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Champ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Perfect for me as a solo vacationer
Stayed 1 night in Apr 2025

10/10 Excellent

Marta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is hidden on a side street of Puerta de Sol which is a nice surprise.
Stayed 3 nights in Mar 2025