Spotless room, extremely efficient lady at the front desk, all at your fingertips, come in and go whenever you want, no noise, very well heated, fantastic location for transport and anything you may need, very safe, restaurants and shopping within meters
Room was as expected/advertised, turned on room fan and with 5 minutes it never worked again for the rest of our stay. Bed sheets & towels were not changed at all over the duration of our stay. Shower was either incredibly hot or cold no inbetween. But comfortable beds, good location as in the centre of Madrid, lady on desk tried her best to communicate with us as she doesn't speak English. As expected really but nice stay in Madrid.
No lift so no good if you have heavy luggage or health problems. No Kettle etc and bath very very small. Reception is not managed and no English language!