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Clean rooms the courtesy call to make sure the room way to my liking was appreciated
Kenny
Stayed 1 night in Sep 2025
6/10 Okay
YOLANDA
12 Jun 2023
Liked: Staff & service
The staff is wonderful!! Terrible Wi-Fi constant reconnection constant constant!!
Showerheads need to be redone water comes out and very dangerous you can slip!
Hotel needs a makeover!
YOLANDA
Stayed 4 nights in Apr 2023
8/10 Good
Todd, Seattle
Travelled with family
5 Nov 2021
Liked: Cleanliness, staff & service
The hotel staff was amazing. The front desk was exceptional. I had problems with my room at first but the service provided by DiDi was amazing. Didi represented the hotel with excellence. I will stay there again because of the service I was given.
Check in and out was quick and easy. They also held our bags for us after check out so we could do some sightseeing before leaving town. It’s right by the train station for easy access to Madrid, and also to the main shopping area in town. It’s easy to walk to restaurants in the area. The breakfast was great.
Fantastic location especially End of November with the wonderful Christmas theme in Torrejon.
Very clean hotel, friendly staff who are willing to help anyway they can.
Would definetely stay again.
We had a lovely family trip from UK
Luke
Stayed 1 night in Nov 2019
4/10 Poor
Verified traveller
23 Nov 2019
Verified traveller
Stayed 3 nights in Nov 2019
8/10 Good
Verified traveller
Travelled with family and small children, Business traveller
My family arrived around 11 pm and was immediately greeted with a warm welcome. It took less than 10 minutes to get our room key and settled in our amazing room. We did find that the floor in a certain area to be slightly squeaky. However, it was an overnight stay so it wasn't too much of a deal. We slept well.
Airport shuttle service deceiving .. I could Uber cheaper than taking an airport shuttle and could not even book an adequate time for shuttle 8 am full so they told me I’d have to do 6:30 am with others.. and even though less than 4 passengers, still was going to charge per room.. seems quite inadequate on customer service when advertising near airport
Hotel was nice and clean. When going to wander in the neighborhood, your Spanish language has to be good to communicate. Practically no one spoke English. This area was kind of an industrial area away from Madrid center but close enough to the airport.
Jeffrey
Stayed 1 night in Jul 2019
4/10 Poor
Verified traveller
Travelled with family
13 Jun 2019
Liked: Staff & service
They did not picked us at the airport I even called them hand they said that I did not pay for the service and I did when I booked the hotel the Expedia rep told me was included