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Hotel Emperador

4.0 star property
VIP Access

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Photo gallery for Hotel Emperador

Exterior
Interior entrance
Outdoor pool, pool loungers, lifeguards on site
Porch
Outdoor pool, pool loungers, lifeguards on site

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Gran Via 53, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Lope de Vega Theatre
    ‪1 min walk‬
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Club Room, 1 Double or 2 Single Beds

Club Room, 1 Double or 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Club Room, 1 Double or 2 Single Beds

9.8 out of 10
Exceptional
(21 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room (Interior)

Minibar, in-room safe, desk, soundproofing

Single Room (Interior)

8.2 out of 10
Very good
(22 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Habitación Club Pemium balcon

Habitación Club Pemium balcon | Minibar, in-room safe, desk, soundproofing

Habitación Club Pemium balcon

9.0 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room

8.8 out of 10
Excellent
(174 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, soundproofing

Triple Room

9.4 out of 10
Exceptional
(19 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Single Bed

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Exterior
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  • Pool
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4.7 out of 5, Exceptional, 4,664 reviews
The price is CHF 159
includes taxes & fees
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About this property

Hotel Emperador

Hotel with a rooftop terrace, steps from Gran Via
This smoke-free hotel features an outdoor pool, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
Hotel Emperador offers 232 accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the breakfast at Hotel Emperador. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus an outdoor pool and a gym.
  • Free WiFi
  • The coffee shop/cafe, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a lifeguard on-site, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Steps from Gran Via and Plaza de España - Princesa
Hotel Emperador offers its guests an outdoor pool and a fitness centre. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre, 11 meeting rooms, and limo/town car service. Event space at this hotel measures 2153 square feet (200 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Emperador.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 19 for adults and EUR 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Art gallery
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (2,153 square foot of space)

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1947
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 66.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 19 for children
  • Rollaway bed fee: EUR 66.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Emperador
Emperador Hotel
Emperador Madrid
Hotel Emperador
Hotel Emperador Madrid
Madrid Emperador Hotel
Hotel Emperador Hotel
Hotel Emperador Madrid
Hotel Emperador Hotel Madrid

Hotel Emperador Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1392 out of 1977 reviews
Rating 8 - Good. 413 out of 1977 reviews
Rating 6 - Okay. 113 out of 1977 reviews
Rating 4 - Poor. 31 out of 1977 reviews
Rating 2 - Terrible. 28 out of 1977 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Very nice in the city center easy to everything.
Stayed 6 nights in Nov 2025

6/10 Okay

Roberto A., San Juan

Liked: Cleanliness, amenities, property conditions & facilities
We were going to give them 5 stars but something was stolen from our room
Stayed 6 nights in Nov 2025

10/10 Excellent

roberto, MELROSE PARK

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Emperador Madrid is an excellent choice if you want to stay in the busiest street in the heart of Madrid
Stayed 1 night in Nov 2025

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean and pleasant stay, nice bar on the roof and friendly staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

Amyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Christopher, Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
To be honest I have no complain about my stay, the hotel was on La Gran Via, close to everything, and the staff and room were phenomenal. Special thanks to Ivan, the security guard of the hotel(El boricua salsero), he was super helpful and awsome with us, very friendly and informative, bless his heart.
Stayed 5 nights in Nov 2025

8/10 Good

Pedro

Stayed 1 night in Nov 2025

8/10 Good

Paul Emile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast very fresh and nutritious. Shopping and dining very convenient. Central location; can walk everywhere.
Stayed 6 nights in Nov 2025

10/10 Excellent

Benjamin, Eden Prairie

Stayed 2 nights in Nov 2025

8/10 Good

Deborah, Kirkland

Stayed 2 nights in Nov 2025

8/10 Good

Konjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fruits, everything good.
Stayed 1 night in Nov 2025

8/10 Good

Jakob Robert

Liked: Cleanliness, amenities, property conditions & facilities
Room was fine. Location right downtown. The check in staff were rude. Otherwise decent hotel.
Stayed 2 nights in Nov 2025

8/10 Good

Joseph

Stayed 2 nights in Nov 2025

6/10 Okay

Eva

Travelled with family
Liked: Cleanliness
Room and facilities seemed not worth the price.
Stayed 1 night in Nov 2025

10/10 Excellent

Zenaida

Liked: Cleanliness, staff & service, amenities
Clean. Staff courteous and friendly.
Stayed 2 nights in Nov 2025

8/10 Good

Orfislandis

The room wasn’t what I was expecting, as the hotel looks beautiful, initially had to contact the front desk due an odor
Stayed 3 nights in Nov 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good however, they did not offer the 20% discount to us. Otherwise clean and we felt safe with an armed guard at the door for the night shift
Stayed 3 nights in Nov 2025

10/10 Excellent

Oana

Stayed 1 night in Nov 2025

10/10 Excellent

Oana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean,friendly,professional staff. The security guy up front is great!
Stayed 2 nights in Nov 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in a great location. The staff were friendly, helpful and professional!
Stayed 2 nights in Oct 2025

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel !! Great location and wonderful customer service
Stayed 1 night in Nov 2025

10/10 Excellent

Dhiraj

Travelled with family
Liked: Cleanliness
Location is amazing right in the heart of Gran Via street. All major attractions and shopping is nearby. Room size is terrible knowing that the building was constructed recently.
Stayed 3 nights in Nov 2025

8/10 Good

LINA

Liked: Cleanliness, amenities, property conditions & facilities
Great Location
Stayed 2 nights in Oct 2025

10/10 Excellent

James

Stayed 2 nights in Nov 2025