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Hotel ILUNION Pio XII

4.0 star property
VIP Access

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Photo gallery for Hotel ILUNION Pio XII

Lobby sitting area
Lobby sitting area
Daily buffet breakfast (EUR 18 per person)
Terrace/patio
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
Avenida Pio XII, 77, Madrid, Madrid, 28016
  • Plaza de Castilla
    ‪19 min walk‬
  • Bernabéu Stadium
    ‪3 min drive‬
  • Gran Via
    ‪8 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Double Room with Extra bed

1 bedroom, down duvets, in-room safe, desk

Double Room with Extra bed

9.4 out of 10
Exceptional
(10 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Double Room with Extra bed, 2 Adults and 1 Child

1 bedroom, down duvets, in-room safe, desk

Double Room with Extra bed, 2 Adults and 1 Child

8.6 out of 10
Excellent
(17 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Double Room, Pet friendly

Double Room, Pet friendly | 1 bedroom, down duvets, in-room safe, desk

Double Room, Pet friendly

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Double Room

1 bedroom, down duvets, in-room safe, desk

Double Room

9.0 out of 10
Wonderful
(64 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double Room

1 bedroom, down duvets, in-room safe, desk

Superior Double Room

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Single Room

1 bedroom, down duvets, in-room safe, desk

Superior Single Room

  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room

1 bedroom, down duvets, in-room safe, desk

Single Room

8.2 out of 10
Very good
(11 reviews)
  • 25 sq m
  • Sleeps 1
  • 1 Single Bed

Similar properties

Breakfast, lunch and dinner served

Hotel ILUNION Suites Madrid

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,006 reviews
The price is CHF 64
includes taxes & fees
27 Aug - 28 Aug
Hotel ILUNION Suites Madrid

About this property

Hotel ILUNION Pio XII

Hotel with a restaurant, near Bernabéu Stadium
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and self parking.
Hotel ILUNION Pio XII offers 214 accommodations with a safe and complimentary bottles of water. Beds feature down duvets. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The breakfast at Hotel ILUNION Pio XII gets high marks from our customers. During your stay, you'll be within walking distance of Plaza de Castilla. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Just a 4-minute drive from Bernabéu Stadium and a few minutes from Plaza de Castilla
  • Pets welcome for a fee (restrictions apply)
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 6 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Hotel ILUNION Pio XII. Parking is available for a fee.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Pio XII Restaurant – This brasserie serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Parking on site (EUR 18 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Pio XII Restaurant

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4,306 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Self-parking fee: EUR 18.00 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus eco-friendly cleaning products
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Confortel Pio
Confortel Pio XII
Confortel Pio XII Hotel
Confortel Pio XII Hotel Madrid
Confortel Pio XII Madrid
Pio XII Confortel
Hotel ILUNION Pio XII Madrid
Hotel ILUNION Pio XII
ILUNION Pio XII Madrid
ILUNION Pio XII
Hotel ILUNION Pio XII Hotel
Hotel ILUNION Pio XII Madrid
Hotel ILUNION Pio XII Hotel Madrid

Hotel ILUNION Pio XII Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1006 reviews
Rating 8 - Good. 258 out of 1006 reviews
Rating 6 - Okay. 80 out of 1006 reviews
Rating 4 - Poor. 26 out of 1006 reviews
Rating 2 - Terrible. 19 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Wambui

Stayed 1 night in May 2025

4/10 Poor

Jose, Springville

Travelled with family
Disliked: Property conditions & facilities
Second time in this hotel, first time in 2017 excellent. No this time, lobby and dinning area look awesome; but when you get the room looks completely different. All the walls dirty, the sink and shower drain don’t work properly ( both ) the bathroom door handle it is broken ( I did not reported it; but I don’t know why the cleaning worker don’t reported it ), the toilet seat also broken, not body cream provided, the toilet paper very very cheap. I think, we will not return to Madrid; but if we do, for sure, for sure don’t stay in this 2 1/2 star.
Stayed 6 nights in May 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. Very clean, staff extremely helpful and breakfast buffet was great. Would definitely recommend staying here.
Stayed 5 nights in Apr 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel at Madrid,

Stayed 2 nights in Apr 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in May 2025

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We have stayed at this location many times and at other Illunion hotel locations as well. After this experience I think we will change that habit. We arrived three hours early after having flown 16 hours and wanted to rest, if possible, for a few hours before going to see our new niece. I am a Premium Expedia member who is elegible for free upgrades, early check-ins and late check-outs when possible. This hotel is listed as participating in Expedia's VIP member program, but decided to charge us and extra €20 for early check-in anyway. I requested a refund after remembering that early check-in should have been one of my Premium member benefits but I never received a response.
Stayed 1 night in May 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent location
Stayed 5 nights in Apr 2025

10/10 Excellent

DEYWIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night in Madrid

Hotel was a short a short walk from Chamartin station, staff were friendly and efficient. Room was large as was bathroom and coffee facilities in the room were welcome. We didn’t have breakfast as was quite expensive.
Stayed 1 night in Apr 2025

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to a major metro station.
Stayed 2 nights in Apr 2025

8/10 Good

Jennifer K., Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice space and location. Very loud as you have to open the window to get cool air.
Stayed 1 night in Apr 2025

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very accommodating to my 6 night stay. The staff was very friendly and knowledgeable. The hotel in general is located in an accessible road with all forms of transportations within walking distance. Breakfast is fantastic to eat there, as well as their dine in options. Our room was cleaned daily, as opposed to other hotels that will only come to clean rooms every two to three days. The only drawback was the lack of A/C in our room. The central air is a fan. In order to cool off the room we opened the window, which wasn’t too bad. My daughter and I felt safe and comfortable in our stay in Ilunion. We will definitely be back.
Stayed 6 nights in Apr 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great location near airport and train station
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ants

Hotel was nice enough. More pillows would have been nics. Biggest issue was with ants in bathroom.
Stayed 1 night in Mar 2025

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Due to my VIP access, I got a room with a huge balcony. The staff was very kind and pleasant and the gym was open 24 hours. The breakfast was great too!
Stayed 3 nights in Mar 2025

10/10 Excellent

Robin, Corsicana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Large room, friendly staff, huge balcony, very clean, nice breakfast selection. We loved this hotel so much we are going back at the end of our trip.
Stayed 1 night in Mar 2025

6/10 Okay

Conner

Disliked: Staff & service
People who work there don’t recognize their own guests
Stayed 7 nights in Mar 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Other ppl in other rooms where too loud tho
Stayed 2 nights in Feb 2025

10/10 Excellent

Renzo A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service overall. Pristine rooms.
Stayed 3 nights in Feb 2025

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was going wonderfully; the room was clean and cozy. However, at 2 AM, the window flew open. Due to a malfunction, it couldn’t be closed. I had to struggle for over 40 minutes because the strong winds kept forcing it open again.
Stayed 2 nights in Jan 2025