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Intelier Palacio de San Martín Hotel

4.0 star property
VIP Access

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Photo gallery for Intelier Palacio de San Martín Hotel

Hallway
Interior
Front of property
Interior
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
Plaza San Martin, 5, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Twin Room

Minibar, in-room safe, individually decorated, individually furnished

Standard Twin Room

9.4 out of 10
Exceptional
(82 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 2 Single Beds, Balcony

Junior Suite, 2 Single Beds, Balcony | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Single Beds, Balcony

8.0 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room (with extra bed)

Minibar, in-room safe, individually decorated, individually furnished

Standard Twin Room (with extra bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Double Room

Double Room | Minibar, in-room safe, individually decorated, individually furnished

Double Room

8.8 out of 10
Excellent
(27 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 Double Bed (Inner View)

Double Room, 1 Double Bed (Inner View) | Minibar, in-room safe, individually decorated, individually furnished

Double Room, 1 Double Bed (Inner View)

9.0 out of 10
Wonderful
(21 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Queen Bed, Balcony (Deluxe)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 Queen Bed, Balcony (Deluxe)

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Intelier Palacio de San Martín Hotel

Hotel with a sauna, 4-minute walk to Gran Via
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a business centre and a meeting room.
Intelier Palacio de San Martín Hotel offers 94 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.
Our customers tell us that they can't get enough of the shopping around Intelier Palacio de San Martín Hotel. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 4-minute walk from Gran Via and 6 minutes on foot from Plaza Mayor
  • Local-area shuttle service available for a fee
Intelier Palacio de San Martín Hotel offers its guests a sauna and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and a meeting room are available. A terrace, tour/ticket assistance, and concierge services are also featured at the boutique Intelier Palacio de San Martín Hotel.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.
Intelier Palacio de San Martín Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 23 for adults and EUR 23 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Antigua Embajada

Things to do

  • Gym
  • Sauna

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 for adults and from EUR 23 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Intur
Hotel Intur Palacio
Hotel Intur Palacio San Martin
Hotel Palacio San Martin
Hotel Palacio San Martin Intur
Intur Palacio San Martin
Intur Palacio San Martin Hotel
Palacio Intur San Martin
Palacio San Martin
Palacio San Martin Intur
Intur Palacio San Martin Hotel Madrid
Hotel Intur Palacio San Martin Madrid
Intur Palacio San Martin Madrid

Intelier Palacio de San Martín Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 818 out of 1073 reviews
Rating 8 - Good. 178 out of 1073 reviews
Rating 6 - Okay. 48 out of 1073 reviews
Rating 4 - Poor. 15 out of 1073 reviews
Rating 2 - Terrible. 14 out of 1073 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Nabil

The AC was not working.
Stayed 2 nights in Sep 2025

10/10 Excellent

Osman, Winter Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.
Stayed 2 nights in Sep 2025

8/10 Good

Jovita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Is a nice hotel , the staff are very friendly is just that the bed was a bit uncomfortable in the junior sweets but overall I recommend it
Stayed 1 night in Oct 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location, clean and comfortable. Highly recommend
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. About 200m from the Callao metro. 10 minute walk to Sol or Plaza Mayor. Dignified old building, thoroughly updated. Perfectly quiet room. Excellent breakfast.
Stayed 3 nights in Sep 2025

10/10 Excellent

Smiljana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10! Best time ever. Unforgettable. Thank you! Staff, property, location is bomb!!!
Stayed 4 nights in Sep 2025

8/10 Good

Angeline Rose, Miami Beach

Stayed 3 nights in Sep 2025

8/10 Good

Naoko

Stayed 3 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, Nice hotel

The hotel was very close to many attractions. It was a short walk to lots of great restaurants. The room was small, but comfortable and very clean and quiet.
Stayed 2 nights in Sep 2025

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Sep 2025

8/10 Good

Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with easy access to shops and restaurants
Stayed 1 night in Sep 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hidden gem

Beautiful hotel in a great location. Such a cozy hidden gem in a busy city.
Stayed 3 nights in Sep 2025

10/10 Excellent

mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent location, outstanding staff, food is fabulous in their restaurant - love everything about it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, modern hotel in a central location.

Very clean room and hotel overall. Great location close to restaurants, shopping, plazas and tourist must-do spots like plaza mayor and the royal palace. Also convenient to 3 metro lines.
Stayed 4 nights in Sep 2025

10/10 Excellent

LeRoy George, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel in a great location. All the major attractions were no more than a 20-25 minute walk away.
Stayed 7 nights in Sep 2025

8/10 Good

Margarita

Liked: Cleanliness
The property is clean and the shower head is amazing. The rooms are small. AC was not cooling as it was set.
Stayed 2 nights in Sep 2025

6/10 Okay

Giang Kim

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Sep 2025

10/10 Excellent

mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and clean comfortable rooms. Great location.
Stayed 1 night in Sep 2025

10/10 Excellent

Guillermo Lopez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff and above all location.
Stayed 4 nights in Aug 2025

10/10 Excellent

Carrie-Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we had had longer in Madrid. We were blown away by the city and by this hotel. It was clean, beautiful, the staff was super friendly, especially when I said in Spanish that I was still learning the language. The receptionist was patient and happy to speak clearly and slowly with me. He really made me feel comfortable and welcome. We were always greeted with a smile. We had a terrace in our suite and it really made our stay extra special. We cant wait to come back to Madrid and when we do, we will absolutely be staying here.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gabriel

Stayed 5 nights in Aug 2025

10/10 Excellent

Arlene

.
Stayed 2 nights in Aug 2025