See all properties

Hotel Isla de la Garena

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Isla de la Garena

Lobby
Coffee shop
1 bedroom, minibar, in-room safe, individually decorated
Seasonal outdoor pool
Porch

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Pet-friendly
  • Room service
  • Gym

Explore the area

View in a map
Galileo Galilei, 18, Alcala de Henares, Madrid, 28806
  • Place, La Garena Plaza Shopping Center
    ‪8 min walk‬
  • Place, Convent of Las Clarisas de San Diego
    ‪5 min drive‬
  • Place, University of Alcala
    ‪5 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

Deluxe Suite, Hot Tub

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

1 bedroom, minibar, in-room safe, individually decorated

Single Room

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Room

1 bedroom, minibar, in-room safe, individually decorated

Premium Room

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

Room, Accessible

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Twin Room, Pool Access

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

Premium Room, Pool Access

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

Junior Suite

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Premium Room, 2 Single Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Terrace/patio

Sercotel El Encin Golf

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 137 reviews
The price is CHF 92
includes taxes & fees
12 Oct - 13 Oct
Sercotel El Encin Golf

About this property

Hotel Isla de la Garena

Hotel in Alcala de Henares with full-service spa and fitness centre
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a rooftop terrace are on-site.
Hotel Isla de la Garena offers 79 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Cable televisions are provided. Bathrooms include a bath with a deep soaking bath and bidets.

This Alcala de Henares hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna, a fitness centre and a seasonal outdoor pool.

Guests aged under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

During your stay at Hotel Isla de la Garena, you'll be within walking distance of La Garena Plaza Shopping Center. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a sauna
  • 11 minutes on foot from La Garena Plaza Shopping Center and a 4-minute drive from Casa de Hippolytus
  • Pets welcome for a fee
Hotel Isla de la Garena offers its guests a full-service spa, a sauna, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 9 meeting rooms. A seasonal outdoor pool, a rooftop terrace, and barbecue grills are also featured at the business-friendly Hotel Isla de la Garena. Self parking is free.

This 4-star Alcala de Henares hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:30 AM and 10:30 AM.
Hotel Isla de la Garena has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 14.50 for adults and EUR 14.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Barbecue grill
  • Rooftop terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Bidet
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 22 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14.50 for adults and from EUR 14.50 for children
  • Pet fee: EUR 22 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Isla Garena
Isla Garena Alcala de Henares
Isla Garena Hotel
Isla Garena Hotel Alcala de Henares
Isla de la Garena
Hotel Isla de la Garena Hotel
Hotel Isla de la Garena Alcala de Henares
Hotel Isla de la Garena Hotel Alcala de Henares

Hotel Isla de la Garena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 121 reviews
Rating 8 - Good. 54 out of 121 reviews
Rating 6 - Okay. 14 out of 121 reviews
Rating 4 - Poor. 5 out of 121 reviews
Rating 2 - Terrible. 6 out of 121 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan, Belleville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

2/10 Terrible

william and beatrice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never a 4 star Hotel

Very disappointing. We were moved rooms without telling us while we were out. Restaurant awful, no choice for evening meal, breakfast was extremely poor, no clean tables, no bread, orange juice, no cereal or milk or tea available. Under staffed and not interested in helping. Swimming pool was over run with 20 footballing teen age boys diving/ jumping into pool. They weren’t being controlled by hotel staff. So noisy we had to abandon our sun beds. Very badly run hotel, which is never 4 star ( maybe 2 star at best). Reception staff didn’t answer the phone and couldn’t help with our complaints.
Stayed 1 night in Jun 2025

4/10 Poor

william and beatrice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed in this hotel given its star rating

Very dark and dingy hotel first impressions not good check in was extremely slow as only one person on duty -had booked a premium pool access room which if it was premium would hate to see the rest ,the bed groaned and creaked when you sat on it or tried to turn over while trying to sleep and again it was very dark although amenities were clean enough and air con efficient breakfast was poor not many choices and no tea only coffee supplied-we had booked for 2 nights on 2 separate bookings but were unaware that we were required to change rooms for the 2nd night as apparently it was more expensive for the second night as it was only a premium not pool access so while we were out sightseeing the staff packed up all our stuff into our luggage and in bags and moved all our belongings to a room on the 3rd floor but still premium apparently at least the bed didn’t groan or creak.To crown it all about 20 young footballers were also staying at the hotel and both nights made a nuisance of themselves jumping and diving into the pool despite being warned on numerous occasions not to -other guests were also not happy with their antics and left the pool area too.Some of their language was inappropriate also.Would not stay at or recommend this hotel to anyone
Stayed 1 night in Jun 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Perfectly adequate for us, passing through en route to Santander. Industrial area at weekend, so very quiet. The staff were helpful and friendly
Stayed 1 night in May 2025

8/10 Good

Paul

Stayed 1 night in Apr 2025

6/10 Okay

Tatiana

Liked: Cleanliness, property conditions & facilities
Although the property is updated,
Stayed 8 nights in Apr 2025

10/10 Excellent

Dante

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff

I was very happy with 2 people in particular who went above and beyond. First it was Margarita, the receptionist. She was very attentive and patient, especially when the hotel was super busy and full. Stef was part of the staff and she was just so kind and helpful with anything I needed or my kids.
Stayed 7 nights in Apr 2025

2/10 Terrible

Eldaa

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival they claimed they didn't have my reservation took them awhile to find eventhough I had the confirmation number. Then I was given a room with one bed when I booked for 2 beds. They gave another family a room with 2 beds when they had booked for 1, yet they had told me they didn't have any rooms with 2 beds.The blankets were ripped and never replaced. They would take our towels but not replace them. They wouldn't turn on the AC because they weren't in AC season. They expected us to sleep with the door open instead. The spa wasn't open for use. The staff was very rude and unhelpful. The location is not close to anything and it looks like an abandoned place. The beds are hard and uncomfortable. We would not stay at this location again.
Stayed 7 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our second stay here

Our second stay here. Friendly and helpful staff, convenient location, good facilities.
Stayed 4 nights in Jan 2025

6/10 Okay

Brian and Geri

Stayed 1 night in Jan 2025

2/10 Terrible

F

Stayed 1 night in Oct 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice clean good staff and beautiful will love to stay again
Stayed 2 nights in Mar 2024

8/10 Good

Raphael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice comfortable hotel.

A nice hotel, conveniently located. I had a room which faced the swimming pool on the 3rd floor and this was nice and reasonably quiet. Room facilities were good. Breakfast was modest but had everything required including delicious freshly squeezed orange juice. I shall definitely stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Hugo

Stayed 3 nights in Nov 2023

10/10 Excellent

Cheryl

Stayed 7 nights in Sep 2023

8/10 Good

Maria Juliana

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Practical and Clean

We needed something close to the airport. It’s a clean, comfortable hotel with a friendly staff. A little outdated but good, the neighborhood is a bit industrial.
Stayed 1 night in Jul 2023

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!

10/10 Excellent

Pratap

Stayed 1 night in Oct 2022

10/10 Excellent

simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, stayed here many times, no negatives. Going back next week.
Stayed 4 nights in Jan 2022

8/10 Good

Monica A

Stayed 2 nights in Oct 2021

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Ecellent hotel, well wroth the stay. Thank you
Stayed 7 nights in Sep 2021

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
A kettle in the room for a drink in the morning would have been nice
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort

Ok for a night for business trip

The hotel is located in a business area and if you don't have a car you need to stay there. I had diner there, there is a diner menu for 15,5 with quite good quality food. The swimming pool is just opened from 5pm till 9pm and the best lounge chairs could be reserved to outisde visitors depending when you go. The maintenance of the hotel maybe after Covid-19 could be improved. The service at reception desk was ok.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020