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Nuevo Madrid

4.0 star property

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Photo gallery for Nuevo Madrid

Relax in our spacious lobby, featuring a central seating area with sofas and armchairs.
Experience a welcoming atmosphere in our elegant lobby, featuring plush sofas and a central seating area.
Indulge in a diverse selection of meats, cheeses, and fresh fruits at our buffet.
Enter through the central revolving door into a contemporary lobby with a glass partition and bamboo-like structures.
Relax in our inviting lobby with comfortable seating and a stylish atmosphere.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Gym
  • Parking available

Explore the area

Map
Calle Bausa, 27, Madrid, MD, 28033
  • Plaza de Castilla
    ‪2 min drive‬
  • Bernabéu Stadium
    ‪4 min drive‬
  • Plaza Mayor
    ‪11 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪10 min drive‬

Room options

View all photos for Small Single Room

Small Single Room | Down duvets, minibar, in-room safe, desk

Small Single Room

7.8 out of 10
Good
(8 reviews)
  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite

Junior Suite | Down duvets, minibar, in-room safe, desk

Junior Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Double Room, City View

Premium Double Room, City View | Down duvets, minibar, in-room safe, desk

Premium Double Room, City View

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use

Double Room Single Use | Down duvets, minibar, in-room safe, desk

Double Room Single Use

8.0 out of 10
Very good
(3 reviews)
  • 23 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double or Twin Room

Down duvets, minibar, in-room safe, desk

Double or Twin Room

8.8 out of 10
Excellent
(36 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Double Room with extra bed

Double Room with extra bed | Down duvets, minibar, in-room safe, desk

Double Room with extra bed

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

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Relax and unwind in our welcoming lobby, featuring a comfortable seating area, a reception desk, and a library with a vast book collection.

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4.1 out of 5, Very good, (870)
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About this property

Nuevo Madrid

Hotel with a full-service spa, near Bernabéu Stadium
This hotel features a full-service spa, a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a conference centre are on-site.
Nuevo Madrid offers 226 accommodations with minibars and laptop-compatible safes. Beds feature down duvets. A pillow menu is available. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, bidets and hairdryers.

This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a health club, Access to hot tub and a sauna.
Spa Nuevo Madrid has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Nuevo Madrid. During your stay, you'll be within walking distance of Paseo de la Castellana. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself to manicures and pedicures, body treatments or massages at Spa Nuevo Madrid
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • 6 minutes by car from Bernabéu Stadium and 9 minutes from El Retiro Park
Nuevo Madrid offers its guests a full-service spa, a health club, and Access to hot tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 8 meeting rooms. A sauna, spa services, and multilingual staff are also featured at the business-friendly Nuevo Madrid. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Madrid hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Nuevo Madrid has a restaurant on site.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 18 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 33 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Self-parking fee: EUR 18 per day
  • Rollaway bed fee: EUR 33 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Nuevo Madrid
Nuevo Hotel Madrid
Nuevo Madrid
Nuevo Madrid Hotel
Hotel Nuevo
Nuevo Madrid Hotel
Hotel Nuevo Madrid
Nuevo Madrid Madrid
Nuevo Madrid Hotel Madrid

Nuevo Madrid Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1000 reviews
Rating 8 - Good. 344 out of 1000 reviews
Rating 6 - Okay. 84 out of 1000 reviews
Rating 4 - Poor. 33 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When we arrived they assigned us a room with the toilet dirty . We returned to reception and we were assigned to an upgraded room, we found out that the shower handler was not working , we complained with reception again and they assigned us another regular room that was for a handicap person. In the next day when we returned we found out that the room was not clean, they just did the beds and replaced towels. When we left we asked for 1 hour more for the check out and the lady at the reception was very rude and said we are totally booking no extension. So very bad experience with this hotel, we will never return because of the above experience. I'm not recommend this hotel
Stayed 1 night in Jun 2023

6/10 Okay

Akiko

The ac was really noisy doesn’t worth the price
Stayed 1 night in Jun 2023

10/10 Excellent

Eduardo

Stayed 1 night in Jun 2023

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Oliver

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
quiet, clean and soulless
Stayed 2 nights in Jun 2023

6/10 Okay

Mehdi

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in May 2023

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service
It's OK, staff helpful, but no restaurant service of any sort when we arrived late as pane delayed. Nothing nearby, Dominos just about to shut so coudn't even order pizza :/ Madfrid no longer is a late city. Hotel getting a bit elderly. Breakfast good.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Avoid and go to a better hotel

Very mucky room. The walls all stained, the carpet was filthy, broken lights, everything outdated. The only thing that was nice was the bathroom. The smell of the entire floor was cigarettes and the room smelt like animals. I had to leave the window wide open for my entire stay. Not ideal
Stayed 1 night in Jun 2023

6/10 Okay

SAMARA

Liked: Amenities
There was too much humidity in the room they gave me. And i wanted to eat the nuts in the refrigerator they were expired. And expedia send me a message that i have a VIP access but honestly i didn’t realized the difference than a normal access because expedia mentioned that I’ll receive a beverage for 2 person per stay and they gave me nothing. And the location is not good location for tourist, so far from downtown and from public transportation. I tried many hotels in spain this one was not the top. It was average.
Stayed 3 nights in May 2023

2/10 Terrible

Maria Mihaela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1. Este frig. 2. Nu emit factura fiscala pentru plata edectuata.
Stayed 2 nights in May 2023

8/10 Good

Eunsuk

Liked: Cleanliness, staff & service
Flying into and out of this hotel was convenient. The bathroom was nicely renovated and clean, which was the most important thing for me. That's why I was overall satisfied with my stay. However, the room itself needs some updates. The carpet floor definitely needs a deep cleaning or even a complete overhaul. The room was dark and did not smell fresh.
Stayed 1 night in May 2023

4/10 Poor

Hans

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No recommended

The condition of the hotel is poor specially in the room I stayed. Poorly clean, no comfort at all. Food is bad apart from the sandwich’s. Installations are not as big as they look in the picture. Staff are good very kind.
Stayed 5 nights in May 2023

6/10 Okay

Mohammad

Price too high
Stayed 1 night in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but isolated

This Hotel is nice. The staff are very friendly and helpful. It is clean. The restaurant is good and the bar provides a subset of the menu between lunch and dinner so everything is convenient. The fitness room has only a few dated machines, but I used it with my own bands but most European hotels do not have fitness rooms. Here is the one negative that made me score it as an 8 rather than a 10. The location is terrible. Almost nothing is walkable. The train and metro are a 25 minute fast power walk away. The closest restaurant is about 15 minutes walk away and there may be 3 from 15 to 25 minutes walk.
Stayed 1 night in May 2023

8/10 Good

Cristina

Stayed 1 night in May 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurants and bakeries in the surrounding residential neighborhood were nice. I can see why young families live there.
Stayed 6 nights in May 2023

4/10 Poor

Maki

Travelled with family
Disliked: Cleanliness
We stayed here for two nights. The room where we stayed was facing a main dual carriage and the windows didn’t shut properly so the room was noisy. The room was quite run down and the mattress was old and really uncomfortable. I found blood in one of the sheets so it really put me off. I don’t think I will go there again.
Stayed 2 nights in May 2023

10/10 Excellent

DALJIDER SINGH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room. But need to pay for water bottles. Nothing is provided
Stayed 2 nights in May 2023

6/10 Okay

Daniela Ana Maria

Travelled with family
Disliked: Cleanliness
El hotel me parece de una estructura fenomenal , pero con mucha falta de cuidado y limpieza , en todo el hotel , desde el lobby , alfombras muy sucias con olor a humedad al igual que los pasillos y las habitaciones . Muy mala la limpieza del baño , con moho en la tina
Stayed 1 night in May 2023

10/10 Excellent

Mba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2023

8/10 Good

Huw

Stayed 1 night in Apr 2023

10/10 Excellent

Fernando, Bayamon, Puerto Rico

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great service and cmftable room. Room Air Conditioner needs to be adjust to cool the room and the lobby area.
Stayed 1 night in Apr 2023

8/10 Good

Aniko

Stayed 4 nights in Apr 2023

4/10 Poor

Elsa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
AC was to loud that we couldn’t even sleep
Stayed 1 night in Apr 2023