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ME Madrid by Melia

4.5 star property

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Photo gallery for ME Madrid by Melia

42-inch LED TV with premium TV channels, TV, iPod dock
Rooftop bar, al fresco dining, open daily
View from room
Terrace/patio
Rooftop bar, al fresco dining, open daily

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Room service

Explore the area

View in a map
Plaza de Santa Ana, 14, Madrid, Madrid, 28012
  • Puerta del Sol
    ‪3 min walk‬
  • Plaza Mayor
    ‪6 min walk‬
  • Gran Via
    ‪8 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Room, Courtyard View (ALWAYS ME)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, Courtyard View (ALWAYS ME)

8.4 out of 10
Very good
(27 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Hot Tub (Beyond ME-Terrace, 2 Adults + 1 Child)

42-inch LED TV with premium TV channels, TV, iPod dock

Room, Hot Tub (Beyond ME-Terrace, 2 Adults + 1 Child)

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room, Terrace (Beyond ME 2 Adults + 1 Child)

Terrace/patio

Room, Terrace (Beyond ME 2 Adults + 1 Child)

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room (Superior ME-Plaza de Santa Ana Views)

42-inch LED TV with premium TV channels, TV, iPod dock

Room (Superior ME-Plaza de Santa Ana Views)

8.4 out of 10
Very good
(28 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Balcony (Superior ME-Panoramic View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, Balcony (Superior ME-Panoramic View)

9.0 out of 10
Wonderful
(22 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Superior ME - Plaza del Angel View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room (Superior ME - Plaza del Angel View)

9.4 out of 10
Exceptional
(37 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Terrace (Beyond ME)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, Terrace (Beyond ME)

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Hot Tub (BEYOND ME - Terrace)

42-inch LED TV with premium TV channels, TV, iPod dock

Room, Hot Tub (BEYOND ME - Terrace)

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Hot Tub (Ultimate ME-Chill Out Lounge, Terrace)

Room, Hot Tub (Ultimate ME-Chill Out Lounge, Terrace) | Living room | 42-inch LED TV with premium TV channels, TV, iPod dock

Room, Hot Tub (Ultimate ME-Chill Out Lounge, Terrace)

  • 150 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio (ME - Plaza de Santa Ana Views)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio (ME - Plaza de Santa Ana Views)

8.0 out of 10
Very good
(3 reviews)
  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for ME, Studio, Courtyard View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

ME, Studio, Courtyard View

9.0 out of 10
Wonderful
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About this property

ME Madrid by Melia

Hotel with a rooftop terrace, a quick walk to Puerta del Sol
Along with a fitness centre, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, a rooftop terrace, self parking and a business centre are on-site. Housekeeping is available on request.
ME Madrid by Melia offers 192 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. LED televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of ME Madrid by Melia's great location. During your stay, you're just a quick walk from Puerta del Sol. Features include free WiFi in public areas, plus a gym and a bar.
  • Free WiFi
  • Relax with a drink at the rooftop bar
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Puerta del Sol and 7 minutes on foot from Thyssen-Bornemisza National Museum
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

WiFi is free in public spaces. A fitness centre, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly ME Madrid by Melia. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
Radio Rooftop Bar – This rooftop bar specialises in Asian cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 37 per day)
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 25 for adults and EUR 12.50 for children
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Radio Rooftop Bar

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels
  • IPod dock

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 120.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 12.5 for children
  • Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 2)
  • Self-parking fee: EUR 37 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 120.0 per night
  • Facilities fee: EUR 12 per person, per day and includes use of: spa; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. ME Madrid by Melia offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel ME Madrid
Madrid ME
Me Madrid Reina Victoria Hotel Madrid
ME Madrid Melia Hotel
ME Madrid Melia
ME Madrid
ME Madrid by Melia Hotel
ME Madrid by Melia Madrid
ME Madrid by Melia Hotel Madrid

ME Madrid by Melia Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 683 out of 1003 reviews
Rating 8 - Good. 196 out of 1003 reviews
Rating 6 - Okay. 65 out of 1003 reviews
Rating 4 - Poor. 31 out of 1003 reviews
Rating 2 - Terrible. 28 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in need of a huge refurbishment. Yes it is the iconic Victoria hotel but this is by no means the standard of a Melia ME. The hotel smells of weed and there is a lot of construction work going on outside of the hotel starting early on a Saturday morning so don’t intend to sleep in. The shower was mouldy and room was damp. No hotel management at weekend so staff are helpless.
Stayed 3 nights in May 2025

6/10 Okay

Christina

Liked: Cleanliness
- spacious room; long desk was good for work space or charging electronics - bed was very soft (good if that’s what you like) - espresso machine and glass bottled water was provided and refilled during stay - overall cleanliness was fine but I am sensitive to dust and had bad allergies/ puffy eyes during my stay so I think the room may have been dusty - needs more hooks or towel bars to hang up towels and bathrobes - booked “premium room with view of plaza de angel” but no view, only trees since room was on 2nd floor - no shower door/frame so the bathroom floor got very wet - noisy construction during daytime (constant drilling) - noise from hallway flows into room (can hear banging of doors closes, bottles rattling presumably from service carts - upon checkin, wasn’t told about hotel amenities (ie:gym, coffee station, etc)
Stayed 3 nights in May 2025

2/10 Terrible

Eladio

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
El dia de la salida la camarera entro a la habitacion a las 8 de la mañana y nos desperto y no pidio ni permiso tiro la puerta y se fue
Stayed 1 night in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property and location were incredible. The only downside was the construction outside the hotel renovating the square. Which was not the hotels fault. The staff was kind and helpful, making reservations for a Flamenco show and a cooking class, as well as directions and recommendations.
Stayed 3 nights in May 2025

10/10 Excellent

Octavian H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than a pleasant surprise !Great hotel , staff , location!Will be back for sure.Recommended.
Stayed 3 nights in May 2025

10/10 Excellent

AnnaMaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought this property was a great stay. It was expensive but worth the money. They have a beautiful rooftop bar, where they offer complimentary drinks to guests. The rooms are quite tight, but we were only there for one night. The rooms and hotel are very clean, and the staff was very helpful. I would definitely recommend it, as you are also a 20-minute walk from everything you want to see.
Stayed 1 night in May 2025

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in May 2025

8/10 Good

Luis, San Juan

Stayed 1 night in May 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy céntrico y bastante accesible, lo recomiendo mucho!
Stayed 2 nights in May 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location.
Stayed 3 nights in Apr 2025

10/10 Excellent

Arelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Check in was smooth, great hotel, customer service!!!! Excellent location!!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

alejandra

Stayed 2 nights in May 2025

10/10 Excellent

Ernesto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient thanks

Stayed 1 night in Apr 2025

8/10 Good

Linda, Santa Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, great location but the entire square in front was torn up and with the trash strike outside was not clean and smelled
Stayed 2 nights in Apr 2025

10/10 Excellent

Ana

Stayed 2 nights in Apr 2025

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Hotel is beautiful, very comfortable beds, very clean, perfect location near all tourist attractions, great breakfast buffet and staff was great and very helpful. Highly recommend this hotel. We will be staying here again on our way back to Madrid.
Stayed 1 night in Apr 2025

10/10 Excellent

Leopold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Derek

Stayed 1 night in Apr 2025

10/10 Excellent

Elba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location
Stayed 1 night in Apr 2025

6/10 Okay

Trina

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right in the middle of all the action. We loved the hotel and Madrid!
Stayed 4 nights in Mar 2025

10/10 Excellent

david

Travelled with partner
Liked: Amenities
Verónica front desk really helpful person Thanks
Stayed 1 night in Apr 2025

6/10 Okay

Alison

Liked: Cleanliness
A Stylishly Located Hotel in Madrid with Mixed Experiences at ME Madrid Our stay at the ME Madrid by Meliá started positively with a striking exterior and a very welcoming and pleasant reception team who greeted us warmly on every occasion. The hotel's central location is also a significant advantage. We found our room to be darker than the online images, and the courtyard view was underwhelming. Additionally, the roof terrace is exclusively for the restaurant, with no outdoor space for hotel guests. A major problem we encountered was with the bath, which was unusable in the traditional sense. I had to resort to using the shower head to painstakingly fill it, and this issue remained unresolved despite being reported on the day we arrived. In conclusion, while the ME Madrid benefits from a fantastic location and a genuinely welcoming reception team, potential guests should be aware of the discrepancies in room brightness, the unappealing courtyard, the inaccessible roof terrace, and, most importantly, the potential for significant and unresolved maintenance issues like our unusable bath. The pleasantness of the reception staff was a definite highlight, but it couldn't fully compensate for the other shortcomings.
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Agustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2025