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Pestana Collection Plaza Mayor

4.0 star property
VIP Access

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Photo gallery for Pestana Collection Plaza Mayor

Couples treatment room(s), sauna, body treatments, aromatherapy
Business centre
Indoor pool, seasonal outdoor pool, pool loungers
Suite (Plaza Mayor) | 1 bedroom, minibar, in-room safe, desk
Lunch and dinner served

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Bar
  • Gym
  • Room service

Explore the area

View in a map
Calle Imperial, 8, Madrid, 28012
  • Plaza Mayor
    ‪2 min walk‬
  • Royal Palace of Madrid
    ‪8 min walk‬
  • Prado Museum
    ‪14 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Loft

Loft | 1 bedroom, minibar, in-room safe, desk

Loft

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, desk

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plaza Mayor

Deluxe Plaza Mayor | 1 bedroom, minibar, in-room safe, desk

Deluxe Plaza Mayor

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite (Plaza Mayor)

Suite (Plaza Mayor) | 1 bedroom, minibar, in-room safe, desk

Suite (Plaza Mayor)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor) | 1 bedroom, minibar, in-room safe, desk

Superior Room (Plaza Mayor)

9.8 out of 10
Exceptional
(7 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, desk

Classic Room

9.6 out of 10
Exceptional
(24 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

8.0 out of 10
Very good
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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About this property

Pestana Collection Plaza Mayor

Hotel with a full-service spa, steps from Plaza Mayor
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Pestana Collection Plaza Mayor offers 87 accommodations with minibars and espresso makers. 49-inch Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Pestana Collection Plaza Mayor. During your stay, you're just a quick walk from Plaza Mayor. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with body treatments, deep-tissue massages or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Plaza Mayor and 9 minutes on foot from Royal Palace of Madrid
Pestana Collection Plaza Mayor offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A seasonal outdoor pool, a fitness centre, and a library are also featured at Pestana Collection Plaza Mayor.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 8:00 AM to 11:00 AM.
Terraza Plaza Mayor – This restaurant serves lunch and dinner.
Café de la Plaza – Pátio – This café specialises in Regional cuisine and only serves light fare. Open selected days.
Bar – On-site cocktail bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 36 per day); discounts available
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Bar
  • Café de la Plaza – Pátio
  • Terraza Plaza Mayor

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 13 for children
  • Nearby parking fee: EUR 36 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in September.
  • Pool access available from 11:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pestana Plaza Mayor Hotel Madrid
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor Madrid
Hotel Pestana Plaza Mayor Madrid
Madrid Pestana Plaza Mayor Hotel
Hotel Pestana Plaza Mayor
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor
Hotel Pestana Plaza Mayor Madrid Madrid
Madrid Pestana Plaza Mayor Madrid Hotel
Hotel Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Pestana Collection Plaza Mayor Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 813 out of 1000 reviews
Rating 8 - Good. 127 out of 1000 reviews
Rating 6 - Okay. 33 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Madrid and loved the amenities of swimming area and sauna. Wife also had an opportunity to use the spa.
Stayed 3 nights in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Isabel

Stayed 1 night in May 2025

10/10 Excellent

Shaghayegh, Irvine

Everything is Amazing
Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about my stay was excellent from beginning to end! They went above and beyond at check in and made sure I was comfortable the whole time. Breakfast was excellent and conveniently time and the location was perfect to explore central madrid
Stayed 3 nights in May 2025

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Eliezer, Cincinnati

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience
Stayed 2 nights in May 2025

10/10 Excellent

Assaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Monika

Disliked: Staff & service
Location is excellent, but the hotel was limiting access to some hotel public areas without previous notice. Also not very accommodating (refused to provide breakfast to go when checking out a few minutes before 7 am).
Stayed 4 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Rod

Stayed 1 night in May 2025

10/10 Excellent

GEOFFREY

Staff ec
Stayed 4 nights in May 2025

10/10 Excellent

DEBORAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location right on Plaza Mayor - nice breakfast nice suite
Stayed 2 nights in May 2025

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property super well located in the center of the city.
Stayed 2 nights in Apr 2025

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
We had a very nice stay. The rooms were comfortable and the location was perfect for waking to the most interesting parts of Madrid. The reception and concierge staff seemed to be distracted with how to use the computer system and we had to ask a number of times before we got a hold of the concierge to help us make dinner reservations.
Stayed 2 nights in Apr 2025

10/10 Excellent

HYDEE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great!!!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice hotel. Convenient, beautiful historic building, staff overall nice.
Stayed 3 nights in Apr 2025

10/10 Excellent

Caroline, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pestana Plaza Mayor Madrid was wonderful. The location was amazing. We felt like we had easy access to all of Madrid. The hotel and our room was lovely.
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2025

10/10 Excellent

ROBERT, Tenafly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 3 nights in Apr 2025

10/10 Excellent

Eduardo, Stratford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent location, Great food.
Stayed 4 nights in Apr 2025

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Madrid location

If you are looking to stay in a great location with amazing Plaza Mayor views, this is your hotel. The rooms are large, the beds are comfortable and bathroom are nicely updated. The restaurant is quiet and lovely with plants and art. If you have a Plaza view (which I had) it is amazing to open your doors, enjoy the view and people watch. Also, you can go down to the plaza at anytime and enjoy a meal or drink. However, if you are looking for a quiet room, I would not choose the plaza view because it's busy and noise can be heard late into the evening. Also, the morning after 7am can have noise in the plaza with all the delivery trucks, delivering to all the many restuarants. Lots of hustle and bustle in this location. I have stayed here twice and enjoyed it each time.
Stayed 2 nights in Mar 2025

10/10 Excellent

HYDEE

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2025

10/10 Excellent

Vanessa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing was amazing and friendly. Would definitely stay again at a Pestana location based on this experience.
Stayed 2 nights in Apr 2025