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Aparthotel

Smartr Madrid Gran Vía 47

3.5 star property

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Photo gallery for Smartr Madrid Gran Vía 47

Restaurant
2 bedrooms, individually decorated, individually furnished
2 bedrooms, individually decorated, individually furnished
2 bedrooms, individually decorated, individually furnished
Microwave, stovetop, coffee/tea maker, toaster

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Calle Gran Vía 47, Madrid, Madrid, 28013
  • Gran Via
    ‪1 min walk‬
  • Puerta del Sol
    ‪8 min walk‬
  • Plaza Mayor
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Studio with Gran Via Views (2 people)

2 bedrooms, individually decorated, individually furnished

Studio with Gran Via Views (2 people)

  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom (4 People)

2 bedrooms, individually decorated, individually furnished

Apartment, 1 Bedroom (4 People)

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio, Terrace (2 People)

2 bedrooms, individually decorated, individually furnished

Studio, Terrace (2 People)

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio (2 People)

2 bedrooms, individually decorated, individually furnished

Studio (2 People)

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio with Sofa Bed (2 people)

2 bedrooms, individually decorated, individually furnished

Studio with Sofa Bed (2 people)

  • 15 sq m
  • Sleeps 2
  • 1 Double Sofa Bed

View all photos for Single Studio

Single Studio | 2 bedrooms, individually decorated, individually furnished

Single Studio

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Apartment, 2 Bedrooms (B - 4 People)

Apartment, 2 Bedrooms (B - 4 People) | 2 bedrooms, individually decorated, individually furnished

Apartment, 2 Bedrooms (B - 4 People)

  • 25 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms (3 People)

View from room

Apartment, 2 Bedrooms (3 People)

  • 25 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Smartr Madrid Gran Vía 47

Pet-friendly aparthotel connected to a railway/underground station in Madrid with a 24-hour front desk
Along with concierge services, this smoke-free aparthotel has a 24-hour front desk and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and multilingual staff assistance are on-site. Each apartment features a kitchenette with a stovetop and a microwave, plus free WiFi and a flat-screen TV with digital channels. Additional amenities include a coffee/tea maker, a hairdryer and a shower. Weekly housekeeping is available.
Smartr Madrid Gran Vía 47 offers 67 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star aparthotel has kitchenettes with stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 43-inch flat-screen televisions come with digital channels. Housekeeping is provided on a weekly basis.

Our customers tell us that they can't get enough of the helpful staff at Smartr Madrid Gran Vía 47. During your stay, you'll be connected to a railway/underground station and just a quick walk from Gran Via. Features include free WiFi in public areas, plus breakfast (surcharge) and concierge services. This comfortable aparthotel has 67 apartments over 9 floors. This property offers pet-friendly amenities, such as food and water bowls. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a flat-screen TV and a microwave
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and a virtual front desk
  • Steps from Gran Via and Plaza de España - Princesa
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Smartr Madrid Gran Vía 47 offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Smartr Madrid Gran Vía 47 also features express check-in, express check-out, and a lift.

This 3.5-star Madrid aparthotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 8:30 AM to 10:30 AM and at the weekend from 8:30 AM to 11:00 AM.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 36 per day)
  • Onsite parking options include a garage

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Toaster

Dining

  • Buffet breakfast available for a fee 8:30 AM to 10:30 AM on weekdays and 8:30 AM to 11:00 AM on weekends; EUR 17 for adults and EUR 15 for children

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 25 kg per pet
  • Fee: EUR 30 per accommodation per stay
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Food and water bowls

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (weekly)
  • Iron/ironing board
  • Multilingual staff
  • Tour and ticket assistance

Location highlights

  • Connected to a rail/subway station
  • In a shopping district
  • In the city centre
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near the airport

Things to do

  • Casino nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 67 units
  • 9 floors
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
This property's breakfast is served at a nearby partner property, located 200 meters away.

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: EUR 30 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 55 lb per pet
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 for adults and from EUR 15 for children
  • Nearby parking fee: EUR 36 per day (656 ft away)
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests.
Housekeeping is included for stays of 6 nights or more.
Property Registration Number VT-11639-VT11712

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

SmartRental Gran Via 47
Smartr Madrid Gran Via 47
Smartr Madrid Gran Vía 47 Madrid
Smartr Madrid Gran Vía 47 Aparthotel
Smartr Madrid Gran Vía 47 Aparthotel Madrid

Smartr Madrid Gran Vía 47 Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 137 out of 405 reviews
Rating 8 - Good. 127 out of 405 reviews
Rating 6 - Okay. 73 out of 405 reviews
Rating 4 - Poor. 40 out of 405 reviews
Rating 2 - Terrible. 28 out of 405 reviews

8.0/10

Cleanliness

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Benjamín

Business traveller
Disliked: Cleanliness, room comfort
Pésima experiencia en Smart Madrid Gran Vía Desde que llegué, la experiencia fue decepcionante. A pesar de haber llegado a la hora establecida para el check-in, la habitación no estaba lista y tuve que esperar más de una hora y media. Para colmo, el aire acondicionado del edificio no funcionaba bien, y tuve que insistir y discutir para que me cambiaran a una habitación donde por lo menos funcionara el aire, ya que hacía mucho calor. La habitación era extremadamente pequeña, con camas incómodas y estrechas. La limpieza dejaba mucho que desear, especialmente en los pasillos. En el baño, la ducha estaba rota: el cabezal se caía y tenía que usarlo con la mano. En resumen: si estás buscando un lugar cómodo y decente para disfrutar unos días en Madrid, evita este hotel. No lo recomiendo para nada.
Stayed 3 nights in May 2025

2/10 Terrible

juan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I chose the hotel because on the description states that it has air conditioning. For the 3 nights I was there the air conditioner didn’t work, I reported it right away 2 or 3 times during the day and they kept promising that they would send somebody to fix it but never happened, the smell in the room was horrible, it was hard to describe, ur smelled like chemical cleaners, kind of like when you use industrial cleaners in a not ventilated area. I had to buy an air freshener and spray it several times a day and keep the windows open. A dog was barking in the room next door. Because I had no AC with the outside temperature of 28-30 degrees we had to sleep with the window open and you could hear the big avenue noise all night. I had a 3 night stay and when I checked it there was only half a roll of toilet paper for 2 people. After such a bad experience I just decided not to ask for it and just go to the store to buy my own. Te remote for the tv didn’t work. I desisted from keeping to ask about the AC as I could tell front desk was getting annoyed that I kept asking for it. Someone from the morning shift, a guy with a thick beard when I asked about the AC he raised his voice and in a rude manner without even looking at me he said “I KNOW, WE ARE WORKING ON IT” I liked seating in the lobby where the AC was working all the time and it was cool. I guess that’s why they didn’t bother to fix the AC. As long as they are nice and cool they couldn’t care about the comfort of the guests.
Stayed 3 nights in May 2025

8/10 Good

Alice

Liked: Cleanliness, room comfort
Stayed 12 nights in Apr 2025

8/10 Good

Janette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It’s a perfect secret in the Gran Via. It’s like a small studio. We even got a balcony! Old building but you veg everything you need. This is location! Location! Location! The name won’t be outside the building. Just look for the number.
Stayed 2 nights in May 2025

8/10 Good

Karem, Jacksonville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really walking distance to every attraction . The room was not ready at check in but they let me leave my laugage to start my journey. The breakfast they offer is in another hotel across the street it was ok.
Stayed 2 nights in May 2025

4/10 Poor

Julian Esteban

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The good points are: the location, beds (bed and sofa) and bathroom. Bad points: room is too noisy ( there are bars and a lot of parties until 6-7 am) is difficult to sleep. The a/c doesnt work well, they say we will hace soap to clean dishes and we didnt get any. We had to leave early because a family emergency so we couldnt check for solutions
Stayed 3 nights in May 2025

4/10 Poor

samer

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old. The rooms are old, lack of identity, poor toilets, old floor/ceiling , mostly everything is super old. The only good thing is the location that is very good in the middle of everything
Stayed 2 nights in May 2025

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelent Location!!
Stayed 2 nights in May 2025

8/10 Good

Nellie Cataline

Travelled with group
Liked: Cleanliness, property conditions & facilities
It is an old building, but safe, and right in the middle of everithing
Stayed 3 nights in May 2025

6/10 Okay

Edison

Travelled with partner
Rooms are not as pictured.
Stayed 1 night in May 2025

4/10 Poor

Enrique

Travelled with partner
Disliked: Amenities, property conditions & facilities
A/C didn’t work. Shower is tiny.
Stayed 2 nights in May 2025

8/10 Good

Elizabeth

Liked: Cleanliness

Good stay. But frustrated

Stated May9-13 8th floor. Tried contacting hotel twice about check in time. No reply. Room is nice. Spacious. Balcony nice and spacious. There's is a table and chairs on balcony. But no pillows. Stated in the listing the room has air-conditioning. But upon arrival we were told there's only air conditioning in june-aug. That was not made clear during booking. We were quite warm. And could not keep the balcony door open, as it had no screen to block bugs/animal. We did not sleep well because of this. Contacted hotels.com. It's been 5 days since I filed complaint. And hotels.com says they're still trying to reach the hotel to rectify the situation. The area is central to everything. There is a small elevator.
Stayed 4 nights in May 2025

8/10 Good

bertha lopez, Las Vegas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Me gusto porque todo estaba cercas… y lo que no me gusto que el baño era muy chico.
Stayed 1 night in May 2025

8/10 Good

Iris

Travelled with partner
OK
Stayed 7 nights in Apr 2025

4/10 Poor

Marlen

Disliked: Property conditions & facilities
Ni se parecen las imágenes de las habitaciones que enseña Expedía a la realidad de la habitación que tuve. Todo está súper gastado, manchado, la cocina, el baño,el piso levantado hasta en el hall, necesita remodelación en su totalidad. Y que se muestren fotos reales, el muchacho de la recepción me dijo es que la foto es un modelo, no, es una mentira. Los dos primeros días roto el aire acondicionado y el wifi horrible. Muy buen trato de los chicos en recepción y los del desayuno en Madrid 42, buena calidad el desayuno. Lo único excelente es la ubicación.
Stayed 5 nights in May 2025

6/10 Okay

Tiffany

Travelled with family
Perfect location on major street Gran Via! Walkable to all tourist destinations. We did not have to take public transportation even once. Conveniently located near Madrid Puerta de Atocha-Almundena Grandes and Adolfo Suarez Madrid-Barajas Airport. However, the room is not as pictured. It is really old and outdated. In addition, there is a sewer smell that lingers in the room. Walls are thin and you can hear everything. Very few outlets in the room, we had to unplug the microwave to charge our phones. Bathroom is extremely small. I kept bumping into the bathroom sink. Overall, great for location but would probably not stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Robert, Ipswich

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location (right in the centre) with Metro stations and dining options all around it
Stayed 1 night in May 2025

10/10 Excellent

Mikaela

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Galina

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Roman

Travelled with partner
Liked: Cleanliness
Very small studio with very cheap furniture. Great location.
Stayed 8 nights in Apr 2025

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was great. Easy to access all the main attractions. The front staff was friendly and able to hold our bags after check out. The bed was hard but it was good size. It did get really loud at night until about 3am. Would stay again due to location but would get the bigger size room (we had the studio).
Stayed 2 nights in Apr 2025

6/10 Okay

Amaray

Liked: Cleanliness
Great location but pricy for what you get.
Stayed 4 nights in Apr 2025

4/10 Poor

jairo, doral

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Estuve 8 noches allí, la limpieza es cada 4 noches, toallas hay que pedir en recepción, cambio sábanas se supone cada dos noches, solo se supone, no se cumplio
Stayed 8 nights in Apr 2025

10/10 Excellent

Jaime E

Travelled with family
Liked: Cleanliness, property conditions & facilities
For a 3-star hotel it is excellent. In front of La Gran Via and the Santo Domingo bus and metro stops, it makes moving through Madrid a breeze. Carefour grocery is nearby, so are restaurants and ice cream shops. Near Puerta del Sol, Plaza Mayor and other landmarks in the area.
Stayed 8 nights in Mar 2025

8/10 Good

ELIOT

Travelled with group
Liked: Cleanliness
Stayed 3 nights in Apr 2025