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Thompson Madrid, by Hyatt

5.0 star property

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Photo gallery for Thompson Madrid, by Hyatt

Bar (on property)
Creator video
Bar (on property)
Seasonal outdoor pool
Room, 1 King Bed, Balcony | 2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

View in a map
Plaza del Carmen S/N, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (City View)

Room, 1 King Bed (City View) | 2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed (City View)

7.4 out of 10
Good
(11 reviews)
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, Terrace

Junior Studio Suite, Terrace | 2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Junior Studio Suite, Terrace

8.0 out of 10
Very good
(2 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace | 2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds (City View)

Room, 2 Single Beds (City View) | 2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Single Beds (City View)

9.4 out of 10
Exceptional
(8 reviews)
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 2 Bedrooms

2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Suite, 2 Bedrooms

  • 80 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | 2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Corner

Suite, Terrace, Corner | 2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Suite, Terrace, Corner

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace

Suite, Terrace | 2 bedrooms, hypo-allergenic bedding, minibar, in-room safe

Suite, Terrace

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Penthouse)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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  • Free WiFi
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  • Air conditioning
4.7 out of 5, Exceptional, 1,006 reviews
The price is CHF 292
includes taxes & fees
12 Oct - 13 Oct
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About this property

Thompson Madrid, by Hyatt

Luxury hotel with 2 restaurants and 24-hour fitness centre
This smoke-free hotel features 2 restaurants, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site. Housekeeping is available on request.
Thompson Madrid, by Hyatt offers 174 air-conditioned accommodations with minibars and laptop-compatible safes. Cable televisions are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Thompson Madrid, by Hyatt's great location gets high marks from our customers. During your stay, you're just a quick walk from Gran Via. Free WiFi in public areas, 2 restaurants and a 24-hour gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Gran Via and Puerta del Sol
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Thompson Madrid, by Hyatt offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There's an onsite business centre. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the luxury Thompson Madrid, by Hyatt. An airport shuttle (available 24 hours) is available for a fee.

This Art Deco Madrid hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 8:00 AM to 11:00 AM.
Thompson Madrid, by Hyatt has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 30 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 35 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Art Deco architecture
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 20 October to 15 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 35 per person
  • Airport shuttle fee: EUR 110 per room (one-way)
  • Nearby parking fee: EUR 30 per day(1640 ft away; open 24 hours)
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 May and close on 25 October.

Thompson Madrid, by Hyatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 242 out of 287 reviews
Rating 8 - Good. 31 out of 287 reviews
Rating 6 - Okay. 5 out of 287 reviews
Rating 4 - Poor. 3 out of 287 reviews
Rating 2 - Terrible. 6 out of 287 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Stayed 2 nights in Jun 2025

10/10 Excellent

Trent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2025

2/10 Terrible

Camila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Jun 2025

10/10 Excellent

olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderfully located in the center of the city - I walked to all the attractions, shopping and dining. Rooms are beautifully designed, very quiet for being in the center of the city. Staff is very friendly. Roof top bars has fantastic views and a wonderful pool area for relaxing. I would stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Jack

Very nice hotel in great location. Rooftop bar is very nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Agustin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room, great location! The staff was amazing and very helpful. Room was very spacious and very comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

Kfir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service location and rooms
Stayed 2 nights in Jun 2025

10/10 Excellent

Marco

Stayed 1 night in Jun 2025

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nickah who was working at the reception was absolutely incredible. The customer service was so outstanding way beyond any hotel I have stayed at. She made sure everything we needed was sorted and happy to assist us whatever direction was necessary. She is the best ambassador the hotel could hope to have. The other staff were also very good but Nickah was exceptional!
Stayed 4 nights in Jun 2025

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The pool was the only reason i booked this hotel. And when i arrived the staff told me the pool was closed for 2 months. In the middle of the summer. Terrible.
Stayed 5 nights in Jun 2025

10/10 Excellent

jason

Stayed 1 night in May 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Stayed 6 nights in May 2025

10/10 Excellent

Madeline

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Property was great. Pool not being open was a problem. All staff great except for the rooftop bar staff.
Stayed 4 nights in May 2025

10/10 Excellent

John, San Juan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent beautiful property with great facilities and service in the heart of Puerta del Sol.
Stayed 5 nights in Feb 2025

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic from start to finish, from the bottom to the the rooftop tapas bar.
Stayed 1 night in May 2025

10/10 Excellent

Rayna

Stayed 4 nights in May 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge provided a thoughtful honeymoon amenity. Everyone was so friendly and helpful.
Stayed 3 nights in May 2025

10/10 Excellent

april

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous room decor!
Stayed 1 night in May 2025

10/10 Excellent

Ernesto Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Hotel
Stayed 1 night in May 2025

8/10 Good

Sally

Stayed 1 night in May 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tenían un personal muy bueno, extremadamente servicial. Lo recomiendo
Stayed 4 nights in Apr 2025

10/10 Excellent

Sammy, Windsor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Staff was very welcoming! Clean and top amenities! Nothing negative about this hotel. Will stay again! My rooms door rattled a bit every time the nearby doors closed. Should be an easy fix. But definitely just amazing hotel! Will stay there again hopefully!
Stayed 1 night in Apr 2025

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all great and nice room !
Stayed 5 nights in Apr 2025