Check in was terrible. This âhotelâ is a floor in an apartment building divided into rooms. We arrived about 4:30pm and the exterior door to the building was locked. We followed someone in and then didnât know where to go. There are no signs so looking at reviews I see itâs on the second floor. This door is also locked and no one responds to bell. I call number and message through Expedia app with no response. I checked if I missed an email, nothing. After about an hour a couple staying there came and were kind enough to provide us a number that was on the reception desk.This number was answered and I was told that check in information was provided to me by Whatsapp. I donât normally use this app and never would have thought to check it, after accessing Whatsapp we were able to check in and reception came to the property quickly. This was just a total lack of communication. It was stressful to think we may not have had a place to stay in another country we were unfamiliar with. The room while small was clean and comfortable.
Clean accomodations, comfortable beds, well equipped with small refrigerator, kettle for hot tea / coffee. Air conditioning worked great. Family room was small but a great option for a one night stay in the center of Madrid, with easy access to metro transportation, restaurants, shoppingand historic landmarks. Very helpful, friendly staff.
Muy recomendado. El hotel estĂĄ hubicado a 5 mins caminando de Gran vĂa. Opciones de restaurantes y comidas cercanas al hotel. La habitaciĂłn exactamente como muestran en las fotos. El personal muy amables y dispuestos en todo momento.
We had a great stay at this property. The staff was super sweet and the location is fantastic. Near everything but quiet at night. They provided water in the room and even helped us book a show. We will definitely be back !