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Franchise One Hotel

3.0 star property

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Photo gallery for Franchise One Hotel

Exterior
Family Room | Premium bedding, in-room safe, individually decorated
Lobby sitting area
Front of property
Bathroom shower

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
7430 Santillan Street Corner Fernando, Street, Brgy. Pio del Pilar, Makati, Manila, 1230
  • Place, Ayala Center
    ‪9 min walk‬
  • Place, Greenbelt Shopping Mall
    ‪9 min walk‬
  • Place, Glorietta Mall
    ‪17 min walk‬
  • Airport, Manila (MNL-Ninoy Aquino Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | Premium bedding, in-room safe, individually decorated

Family Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed
  • Free Wi-Fi

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About this property

Franchise One Hotel

This smoke-free hotel features a restaurant, a coffee shop/cafe and spa services. Free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, a 24-hour front desk and a TV in a common area.
Franchise One Hotel offers 28 air-conditioned accommodations with DVD players and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 21-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

This Makati hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages.
During your stay at Franchise One Hotel, you're just a quick walk from Legazpi Active Park. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Breakfast served daily for a fee
  • Services include a concierge and luggage storage
  • 11 minutes by foot from Greenbelt Shopping Mall and a 3-minute drive from Glorietta Mall
  • Airport and local-area shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Spa services, multilingual staff, and concierge services are also featured at the business-friendly Franchise One Hotel. Free self parking is available.

This 3-star Makati hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 6:30 AM to 1:00 PM.
White Plate – This coffee shop serves breakfast, brunch and lunch. Happy hour is offered.
White Plate Cafe – This restaurant serves breakfast, brunch and lunch. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 1:00 PM for a fee: PHP 165 to 300 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • White Plate
  • White Plate Cafe

Things to do

  • Books
  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 1 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 30 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Franchise One Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PHP 450.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately PHP 165 to 300 per person
  • Airport shuttle fee: PHP 950 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 450.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Franchise One Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Franchise One Hotel Makati
Franchise One Hotel
Franchise One Hotel Makati
Franchise One Makati
Franchise 1 Hotel
Franchise One Hotel Makati, Metro Manila
Franchise One Hotel Hotel
Franchise One Hotel Makati
Franchise One Hotel Hotel Makati

Franchise One Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 81 reviews
Rating 8 - Good. 26 out of 81 reviews
Rating 6 - Okay. 24 out of 81 reviews
Rating 4 - Poor. 12 out of 81 reviews
Rating 2 - Terrible. 3 out of 81 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

YOICHI

Disliked: Property conditions & facilities
全体的に古いです。アクセスは良く便利でした
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Staff is very kind. They helped with baggages and upon checkout gave some souvenir gift which has been appreciated. Strategically located in little Tokyo - close to Legazpi village in Makati. Good rooms. They also have a small restaurant with good food, specially a breakfast menu. They have a free-to-hire DVD collection and all rooms have DVD player. If you have health conditions affecting your movements please consider that there’s no lift.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
立地もよく、静かで良い
Stayed 2 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Room comfort
立地上うるさい所かと思いましたが、２重窓になっており、静かでした。
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

HIDEYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

立地とコストパフォーマンス良い。

マカティの常宿。 徒歩1分内にリトル東京,マカティスクエアがあり、数分歩けばモールやコンビニもあるのでロケーションはとても良い。 マッサージやJTV も多い。 このホテルをベースにマカティ市内はもちろんマニラやオルティガスにも足をのばせる。 大通りから10mくらい引っ込んいるので静かです。 部屋はベッド周りに余裕があり、 広く感じる。 虫が以前は時々出没していたが今はなく清潔感が良くなった。 窓が小さいのが残念です。 エアコンがセパレート式なので騒音は気にならない。 スタッフが皆、とても親切で気楽に滞在できるのが最高。 CP がとても良い。
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

akio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とてもべんり

都心から ちかい
Stayed 7 nights in Jun 2018
Verified

10/10 Excellent

akio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利
Stayed 4 nights in Jun 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

ひとり旅

フロントのお姉さんは愛想良くルームサービスも綺麗にしてるようですが唯一非常に気になったのがゴキブリが多い、その事を伝えたのですが改善されず、出来ない？ ホテルはlittle東京にも近く日本食には困らないのですが相変わらず排気ガスがすごい！
Stayed 8 nights in Mar 2018
Verified

6/10 Okay

HIDEYUKI

Liked: Staff & service, property conditions & facilities, room comfort

清潔感があり、コストパフォーマンス抜群。

客室、ベッド、シャワールームとトイレ全て綺麗に維持されていて清潔感は問題ないが、害は無いと思うが小さいゴキブリが時々見かけられたのが残念。これがなければコストパフォーマンスは抜群。 エアコンもセパレートタイプで騒音がないので快適でした。 冷蔵庫も設置されており買い物をした飲料、食品の保管ができてうれしい。 シャワーも水量、温水共に問題なし。 場所がリトル東京の目の前なのでショッピングや外出にも困りませんでした。 朝食は別料金ですがロビーで食べるか、部屋か選択できるので朝早いチェックアウトでしたので ルームサービスで部屋で食べるのが便利だと思う。 何より、スタッフがフレンドリーでとても親切なので気楽に宿泊できました。
Stayed 2 nights in Jun 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worse hotel

really bad!
Verified

2/10 Terrible

Rocky

このホテルに泊まれませんでした

当日、このホテルにチェックインをしようとした際に徒歩数分の他のホテルに誘導されました。理由はホリデーだから部屋が無いと言う事でした。
Verified

4/10 Poor

N

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Affordable hotel in a good location but...

I wasn't really expecting much especially it's relatively cheap for the location, but the broken AC is a huge problem. It's already set to 19 degrees but I feel like it's on no less than 26 degrees. Asked the staff to fix the problem but all they did was to get the AC remote (which by the way is not left in the room, but in the possession of the hotel staff!), and tried adjusting it to lower temp which did absolutely nothing! It appears they don't maintain the AC. Also there are some tiny cockroaches appearing out of nowhere and it's not something you would expect from a hotel of this class. Not looking forward to check in again in this hotel, nor recommending it to anyone else, sorry.
Verified

4/10 Poor

eddie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located.

Whole night the AC didn't work well. Asked the front desk to get me another room but the attendant Joy wasn't helpful at all. We were sweating as Philippines weather always so hot and humid. Didn't get to sleep due to that.
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities

エアコンが・・・

5日間滞在しました。エアコンは入室時に自動起動するはずですが毎回スイッチが入らず、その都度フロントから来てもらってリモコンで電源オンするという事に・・・。さすがに3日目からはリモコンを常備してくれました。それ以外は料金は安いし及第点です。
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

リトル東京に近くて便利だが少々難あり、慣れると苦にならなくなる？

サービスとフレンドリー性が落ちたように思う。ラブホテル化してきている様にも思われる。小さなゴキブリが相変わらず多い。部屋でWi-Fiが使えないのが難。チェックアウト後に荷物を預かって貰うのが有料でデポジットまで必要。
Verified

6/10 Okay

Toshiyuki

まずまず

コンパクトなホテルで、部屋もお洒落な色使いの部屋でしたが、チェックインに20分ほど時間を取られたのは残念でした。値段はリーズナブルですので、完璧わ求めなければまずまずのホテルだと思います。
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort

Have seen better

No wifi in room but only lobby; 6 floors and no elevator which sucks after awhile; no AC control so whenever you leave room with key, need room service to turn it on once you return. Room is quite small and so is bathroom. For the price i have been in better rooms in Makati and QC. Won't stay again.
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
料金が安いことを除けば、特に良いところがないが、ビジネスホテル感覚で利用するなら問題ないだろう。 ただし、部屋に蟻がいて、寝ている間に顔を噛まれた。
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. It is a nice hotel for one night. Good eateries nearby and a very safe location
Verified

6/10 Okay

Verified traveller

Basic accommodation, convenient for my needs at a very reasonable price without too much frills
Verified

10/10 Excellent

emj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

been there last year and this month october 2015 very nice , relaxing and comfortable .. i will go back there whenever im in manila 👏👍
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔なホテル

　値段の割には、いいホテル
Verified

8/10 Good

HIDEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔で、いいホテル

・全体的によかった。 ・TVが日本語放送がない点がマイナス。 　（このホテルより格下のホテルには、NHKのBS1、BS2が見れるとこがある。） ・ちょっと激しい雨が降ると、ホテルの前の道が雨水がたまる。
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

　きれいで清潔感がある

　全体的には、きれいで清潔感がある。 　部屋のシャワーも熱いお湯が出てＯＫ 　フリーＷＩＦＩがロビーでしか使えないのが不便 　ケーブルＴＶに日本語放送（ＢＳ1等）がないのがマイナス 　次回も利用したい。 　　
Verified

8/10 Good

Verified traveller

Liked: Staff & service

場所はOK

価格的にも、地理的にもよいと思います。