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Herald Suites Polaris

Property class: 3.5

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Photo gallery for Herald Suites Polaris

A bar area with a bartender, a television mounted on the wall, and various bottles and glasses on the counter.
A wooden console table with a framed landscape painting above it, a lamp to the left, and a vase of flowers in the center.
A reception desk with a person standing behind it, a chandelier above, and a staircase to the left.
A hotel room with two beds, a desk, a chair, a lamp, and a large mirror.
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
45 Polaris St, Bel-Air, Makati, 1209
  • Place, Century City
    ‪3 min walk‬
  • Place, Power Plant Mall
    ‪10 min walk‬
  • Place, Greenbelt Shopping Mall
    ‪16 min walk‬
  • Airport, Manila (MNL-Ninoy Aquino Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds (Multi Use)

Standard Room, 2 Single Beds (Multi Use) | Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds (Multi Use)

8.0 out of 10
Very good
(9 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed (Multi Use)

Standard Room, 1 Double Bed (Multi Use) | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed (Multi Use)

7.6 out of 10
Good
(9 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 6
  • Free Wi-Fi

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About this property

Herald Suites Polaris

A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre.
Herald Suites Polaris offers 50 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 32-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Our customers tell us that they can't get enough of the helpful staff at Herald Suites Polaris. During your stay, you're just a quick walk from Century City. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Aurora Lobby Cafe, a café that serves local and international cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests speak favourably about the location and the overall condition of the property
  • Just a 3-minute drive from Greenbelt Shopping Mall and 7 minutes from SM Mall of Asia
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. The business-friendly Herald Suites Polaris also features coffee/tea in common area, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Makati hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10:30 AM.
Aurora Lobby Cafe – This café specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10:30 AM for a fee: PHP 305 to 353.80 for adults and PHP 305 to 353.80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aurora Lobby Cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative Antigen COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
No visitors or unregistered guests are allowed in guestrooms.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Herald Suites Polaris

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately PHP 305 to 353.80 for adults and PHP 305 to 353.80 for children
  • Airport shuttle fee: PHP 1400 per vehicle (one way)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Herald Suites Polaris offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Herald Suites Polaris Hotel Makati
Herald Suites Polaris Hotel
Herald Suites Polaris Makati
Herald Suites Polaris Hotel
Herald Suites Polaris Makati
Herald Suites Polaris Hotel Makati

Herald Suites Polaris Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 237 out of 393 reviews
Rating 8 - Good. 107 out of 393 reviews
Rating 6 - Okay. 36 out of 393 reviews
Rating 4 - Poor. 7 out of 393 reviews
Rating 2 - Terrible. 6 out of 393 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

joseph

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable room, excellent staff, awesome location surroundrd by many restaurants and convenience stores, close to several malls.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very good, helpful and curious
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Danilo

Liked: Cleanliness, amenities, property conditions & facilities
I’m happy with my stay.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Edsiaren

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
We had an excellent stay at Herald Polaris and will come back here again! The staff service was exceptional, the decor is beautiful and it’s conveniently located in Makati- by lots of restaurants, things to do in Makati and close to the airport. Highly recommend!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

ana liza

Everything is ok
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

ana liza

The bath tub is too high not safety , the shower is liking and the towel is smell is no good . The staff is very good .
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent. Property is very clean and well kept. Dinner room serves really good, food really good, hostesses are very friendly and attentive to your needs. Mattresses was hard but I ask staff is they had a pad they could put in it. By the time I got back to my room they had found one and put it in the bed. If you like old world charm. I definitely recommend staying here
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Hans Christian

Liked: Cleanliness, amenities, property conditions & facilities
The staff: they were friendly, polite, respectful, and helpful. The hotel itself is very beautiful; I would describe it as classy and elegant. Will definitely recommend it to anyone who plans to stay in Makati.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Nabil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , comfortable beds , good breakfast
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful retro style, included breakfast was good, but most of all great caring staff
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly clean and cozy. The food at Aurora cafe was delish.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Arthur

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Rose Mary

Liked: Cleanliness
Staff are awesome
Stayed 17 nights in Sep 2025
Verified review

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well maintained property with numerous shopping and dining options within walking distance.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Francis

Excellent
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Leron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with excellent staff
Stayed 1 night in Jan 2023
Verified review

6/10 Okay

andrea

Liked: Cleanliness
The room was not too big and the air condition was old and very nosy. The communication with the reception has been little bit difficult. Breakfast is ok
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Edmund

Liked: Cleanliness, amenities, property conditions & facilities
Boutique Makati-based hotel with a four-star quality that ticks all boxes; highly recommended for their cleanliness, classical and elegant lobby and room design, excellent customer service, delicious breakfast with a variety of choices including Filipino all-time favourites, clean and spacious room with adequate anenities, definitely a must-stay and worth returning, maraming salamat po sa hospitality ninyo!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Ma. Jessica

Liked: Cleanliness, amenities, property conditions & facilities
It’s actually my daughter’s stay at Polaris when we did FaceTime call I can see how clean and neat her room is! Staff are very friendly! Most importantly shes was safe as this was her first trip to Manila for her job application abroad! Yeah overall 5star!
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a boutique colonial style hotel which is only a short distance from the makati central business district.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities
Old hotel but well maintained, good value for money
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Delmas

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Ruel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained, clean and excellent facilities. Walking distance to shops, malls, clubs night life. Staff are well mannered, helpful and professionally courteous.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff. Clean rooms. Good food.

Enjoyed my stay. Friendly staff, good food at the restaurant and the room had everything we needed. The surrounding area is also quite nice.
Stayed 1 night in Apr 2023