The Hotel was really nice we had a great moment !! Team really friendly (why 4 stars : last nigh we were waiting at reception to ask a question about the check-out!
Two employees were there, busy with a disgruntled customer (on August 21 at around 10pm).
No problem, we waited, it was just us and this customer. A few minutes later a group of people arrived at reception to be served as well. Once one of the two hostesses had finished, she didn't hesitate to take her time with the other group, while we were there waiting for much longer! Not even a glance, no apologies, nothing at all, even though it wasn't crowded - it's not as if we could have been missed! (It was two women, one a brunette of small stature and the other a little heavier build, in this case we talk about the second one).
It's a pity, because generally speaking we really appreciated all the staff, who were always very friendly and helpful, whether in the restaurant, the bar or the cleaners!