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Hôtel Chems

4.0 star property

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Photo gallery for Hôtel Chems

Outdoor pool, pool umbrellas, pool loungers
Property grounds
Lobby
Family Room | Living area | 23-inch flat-screen TV with satellite channels, TV
Fountain

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Breakfast included
  • Parking included

Explore the area

Map
Avenue Hommane Al Fetouaki, Marrakech, 40000
  • Koutoubia Mosque
    ‪3 min walk‬
  • Le Grand Casino de La Mamounia
    ‪5 min walk‬
  • Jemaa el-Fnaa
    ‪10 min walk‬
  • Marrakech (RAK-Menara)
    ‪7 min drive‬

Room options

View all photos for Superior Double Room

1 bedroom, in-room safe, rollaway beds, free WiFi

Superior Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Single Room

1 bedroom, in-room safe, rollaway beds, free WiFi

Standard Single Room

  • 20 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Twin Room

1 bedroom, in-room safe, rollaway beds, free WiFi

Standard Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Living area | 23-inch flat-screen TV with satellite channels, TV

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room

1 bedroom, in-room safe, rollaway beds, free WiFi

Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Hôtel Chems

Hotel with a full-service spa, near Jemaa el-Fnaa
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Hôtel Chems offers 145 accommodations with a safe and a hairdryer. Rooms open to balconies. 23-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bidets and complimentary toiletries. This Marrakech hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court and an outdoor pool.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

BEAUTY CENTER has 1 treatment room. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a steam room.
During your stay at Hôtel Chems, you're just a quick walk from Le Grand Casino de La Mamounia. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to massages, manicures and pedicures or facials at BEAUTY CENTER
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court and tennis lessons
  • 14 minutes by foot from Jemaa el-Fnaa and a 2-minute drive from Avenue Mohamed VI
  • Airport drop-off shuttle service available for a fee
Hôtel Chems offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Hôtel Chems. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Marrakech hotel.

Guests are served a free full breakfast daily from 6:30 AM to 10:30 AM.
Hôtel Chems has a restaurant on site.
Room service (during limited hours) is available.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • Tennis lessons
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1971
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 200.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (from 2 to 11 years old)
  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 150 per vehicle
  • Rollaway bed fee: MAD 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Hôtel Chems offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Chems Hotel Marrakech
Chems Marrakech
Hôtel Chems Marrakech
Hôtel Chems
Hôtel Chems Hotel
Hôtel Chems Marrakech
Hôtel Chems Hotel Marrakech

Hôtel Chems Reviews

Reviews

6.6
Rating 10 - Excellent. 114 out of 957 reviews
Rating 8 - Good. 336 out of 957 reviews
Rating 6 - Okay. 301 out of 957 reviews
Rating 4 - Poor. 131 out of 957 reviews
Rating 2 - Terrible. 75 out of 957 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tamoya

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
This property was a huge disappointment. It advertised as a four star but was more like a two star hotel. The rooms were old and sad. Staff were rude and inattentive. The only plus is the location as it is walking distance to many interesting sites. We tried to minimize our time in the hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and eaay walk to town zpark and market. Clean enough,food was nice.
Stayed 1 night in May 2024

6/10 Okay

Sandra

Liked: Room comfort
Disliked: Cleanliness, staff & service
Hôtel bien localisé. Nourriture et service très moyen. Se faire servir au snackbar est TRÈS long.
Stayed 3 nights in Aug 2024

6/10 Okay

Anil, Sugar land

Liked: Cleanliness, amenities
Just your very very very average hotel. Pro - the A/C works greats, con there is no permanent shower head - it’s weird. Also just far from everything!
Stayed 3 nights in Jul 2024

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Aircon is really good like walking into a fridge when you get back, only issue we had is they don’t take card payment and never have any change when trying to buy drinks and food at the hotel. Wouldn’t order cocktails, advertised as alcoholic but we tried a couple and just tasted like lemonade
Stayed 4 nights in Jul 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not a bad place to stay, It’s just out of the way of the main centre, But not so far you can’t walk.
Stayed 2 nights in Jul 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok hotel for the money, Very noisy and basic
Stayed 1 night in Jun 2024

8/10 Good

germain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrêmement bien placé en centre ville, havre de paix, parc et piscine agréable
Stayed 3 nights in May 2024

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff very helpful and friendly
Stayed 3 nights in Oct 2022

2/10 Terrible

SAMER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude unprofessional staff,the way dealing with guest unexceptional, heard few complaints from unhappy guests with regards the same issues, specifically the front desk (reception)
Stayed 7 nights in Sep 2022

10/10 Excellent

Abdelali

Stayed 7 nights in Jul 2022

4/10 Poor

Rabia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

OK

Stayed 2 nights in Aug 2022

6/10 Okay

irvine

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This is by no means a 4 star hotel.yes the pool is lovely.but i dont expect to have to hold the showerhead to shower.and not having a fridge in the room .really. breakfast is OK plenty of staff on hand.barstaff may be teatotal but im not.measure of vodka would have just filled the cap.and i know they have to make a profit. But when it says 5.5 dh on the coke bottle its not savvy to charge 20.
Stayed 7 nights in May 2022

8/10 Good

Medoss, Chicago

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms not as they are in the pictures
Stayed 1 night in Mar 2022

8/10 Good

Liam

Liked: Cleanliness

Stay away

The man who checked me in was very nice but it all declined after that! Room was ok came with a bath which i was so looking foward too however the water was luke warm and the water pressure meant you needed to wait a hour to fill the tub by this time the water is cold! The dark hair lady receptionist is nothing but rude! I asked where i could get my hair cut she responded we dont do that here i then enquired about a massage and she then laughed at me and said we dont do them here. Bit different to what your website says! So just assuming she is new i pulled it up on the website to which she looks at me like im stupid and says did you not listen we dont do them.
Stayed 1 night in Oct 2021

4/10 Poor

fahd

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

too old , no comfort

if you're looking for a place to stay for 1 night nomore. no shower
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
The things which I don’t like when I went there people cleaning the rooms they was knocking on the door in a very hard away all the time and they wasn’t doing very well with the cleaning, linen was not in a good quality porters, they wasn’t okay to help with the luggage for a check in and check out we pay Money for the transfer, no one come to pick up us from airport in the middle of the night and when we asked for early pick up they told us we cannot do that and after three calls they agree and the driver was 35 minutes late!!!!! For a breakfast room they haven’t got water given to the people and all the time they was short with things if I have to account displays as a four-star hotel I can give you one star((((((((((
Stayed 5 nights in Mar 2020

2/10 Terrible

Chris

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is a terrible hotel and Expedia should be ashamed to have it as part of their organization. The concierge is the only positive about this hotel. Otherwise, it is disgusting. The breakfast included antique croissants, which could act as rocks as part of an avalanche. I am pretty sure some dictators of various countries are more friendly than the receptionists. I believe the snake charmers of Medina need to come and play a tune for the receptionists to perhaps cheer them up or an investment into customer service training. The cleaners are nice but are really attempting to either polish a turd or roll it in glitter. NEVER NEVER NEVER book during a new year as they will do you for £100+ per person for a “Gala Dinner” that involves the breakfast staff adding a bow tie to their morning blazers and serving poor food. The majority of guests left part way through the meal, as it cuisine began to replicate a scene from Indiana Jones. Back to the concierge, a good man who booked us two good trips, which allowed us to stay away from Hotel Chems for at least a few hours - god bless you!
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirtiest hotel I’ve ever stayed at. I’ve stayed in plenty of 9 to 30 dollar a night Riad’s and cheap hotels all over Morocco and this place was absolutely the worst. Horrible staff, rude and unhelpful. Bed literally had ants crawling on it. The room smelled of raw sewage so bad when we would turn the room fan unit on. The staff refused to move us. So we checked out after our first night of 5 and went to a different hotel. I couldn’t believe the service and dirty conditions of this hotel. Every trip I’ve ever taken to Morocco I’ve always been impressed with the kind people and beautiful facilities. This place should be a last resort, if you can go somewhere else do it!!!!!!!
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Sep 2019

6/10 Okay

D., London

Travelled with group
Liked: Amenities
We loved how close the hotel was to the main square, however some of the staff were incredibly blunt and unhelpful at times. We asked to have breakfast arranged for an early start (4:45am), having paid for this, we were looking forward to water and fruit at the least, and yet the reception told us to speak to the restaurant staff, who told us this was impossible. A shame really. Booking tickets was also a little difficult and required two people to speak to the front desk separately to get a response!
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in Jun 2019

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and good value for money

The location is just great. The hotel isn't really 4 star but it was comfortable. The breakfast could be better but it was good enough. The hotel is located at the back of Koutoubia mosque but I didn't mind it.
Stayed 3 nights in May 2019