The arrival was bad. No Moroccan tea offered and they asked to pay the little car to bring the luggage for 5 euros. I had to negotiate with the people and it was breaking the vibe a the arrival to be honest.
The road is quite ok but the Hamman was broken and they never said that in the booking or before we arrived.
The service was ok overall. Otherwise
Location is amazing and the bed comfortable!
Staff exceptional!!! The 2 guys who were on duty attended to our needs.
The room was small no problem but we were the only ones in the Riad. I had complementary upgrades but wasnât offered. I did mention it to the staff but Iâm not sure if he understood. The breakfast wasnât what I expected but he went out of his way. It was in the Medina close to everything but down a long alleyway. I never felt threatened or unsafe, but I was with my husband.
We really enjoyed our stay at Riad Zazz. The staff was incredibly friendly and helpful, always making us feel welcome. The rooftop was one of our favorite spots, having breakfast up there was such a nice way to start the day. The location is great and close to everything. It was a bit tricky to find at first, like many places in the Medina, but once we figured it out, it was perfect. Highly recommend!
A very comfortable Riad not far from the Medina. The day and night men, both named Lahcen, did a great job taking care of us - meeting us for the final short walk to the Riad, setting up transportation to and from the airport, answering questions, providing a good breakfast, and providing recommendations as we needed. They were both friendly and helpful.