Matsue Universalhotel

3.0 star property

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Photo gallery for Matsue Universalhotel

Lobby
Single Room, 1 Bedroom, Smoking | Free WiFi
Exterior
Free daily buffet breakfast
Laundry room

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
471 Asahimachi, Matsue, Shimane, 690-0003
  • Place, Lake Shinji
    ‪11 min walk‬
  • Place, Shimane Art Museum
    ‪12 min walk‬
  • Place, Matsue Castle
    ‪3 min drive‬
  • Airport, Izumo (IZO)
    ‪28 min drive‬

Room options

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 3 Single Sofa Beds
  • Free Wi-Fi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Single Bed and 2 Single Sofa Beds
  • Free Wi-Fi

Twin Bed Room Non Smoking

  • Sleeps 2
  • Free Wi-Fi

Triple Non Smoking

  • Sleeps 3
  • Free Wi-Fi

Double Room -Smoking

  • Sleeps 2
  • Free Wi-Fi

Double Room Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

Standard Single Room Non Smoking

  • Sleeps 1
  • Free Wi-Fi

Triple -Smoking

  • Sleeps 3
  • Free Wi-Fi

Twin Bed Room-Smoking

  • Sleeps 2
  • Free Wi-Fi

Standard Single Room Smoking

  • Sleeps 1
  • Free Wi-Fi

Similar properties

About this property

Matsue Universalhotel

A restaurant, laundry facilities and a 24-hour front desk are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
Matsue Universalhotel offers 316 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided on a daily basis.

During your stay at Matsue Universalhotel , you're just a quick walk from Mefu Shrine. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at the restaurant
  • Amenities include laundry facilities and a vending machine
  • Within a 10-minute walk of Mefu Shrine and Shirakata Tenman-gu Shrine
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. Matsue Universalhotel also features a vending machine and laundry facilities.

Smoking is allowed in designated areas at this 3-star Matsue hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 8:30 AM.
Matsue Universalhotel has a restaurant on site.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 8:30 AM
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Hosted evening meal: JPY 1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Matsue Universalhotel Hotel
Matsue Universalhotel Matsue
Matsue Universalhotel Hotel Matsue

Matsue Universalhotel Reviews

Reviews

6.8
Rating 10 - Excellent. 80 out of 452 reviews
Rating 8 - Good. 138 out of 452 reviews
Rating 6 - Okay. 148 out of 452 reviews
Rating 4 - Poor. 53 out of 452 reviews
Rating 2 - Terrible. 33 out of 452 reviews

5.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Bilal

Stayed 1 night in Feb 2026

8/10 Good

Duke

Travelled with partner
Liked: Amenities, property conditions & facilities
Could be cleaner a bit but it was fine
Stayed 1 night in Dec 2025

6/10 Okay

Seisho

Liked: Staff & service
Disliked: Cleanliness
It’s was cheap but it was an Old building, staining on floors, dinged and needing updating and repair
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Liked: Staff & service
Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
Stayed 1 night in Oct 2025

10/10 Excellent

Thu Lan

Stayed 1 night in Jul 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
Stayed 2 nights in Mar 2025

8/10 Good

Ayana

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Araikawa

Stayed 1 night in Jan 2026

8/10 Good

MAYUMI

Travelled with family
Liked: Cleanliness
部屋は広めで綺麗でした。スタッフも親切で丁寧でした。只母が足が良くないのでキャリーを持ちながら入り口の階段を使うのはしんどそうでした。
Stayed 1 night in Jan 2026

8/10 Good

Tatsuya

Liked: Cleanliness, amenities, property conditions & facilities
あの料金で夕食付というのがいい。
Stayed 3 nights in Jan 2026

10/10 Excellent

Yasushi

Stayed 1 night in Jan 2026

2/10 Terrible

Yoshiaki

Disliked: Cleanliness, amenities, property conditions & facilities
部屋は埃が多く、バスルーム🈚️には前泊者と思われる人の髪の毛が残っており清掃不十分と感じました。
Stayed 4 nights in Jan 2026

6/10 Okay

yukiko

Travelled with family and small children
受付の方がとても丁寧な対応で良かったです。
Stayed 1 night in Jan 2026

6/10 Okay

トキヒコ

Stayed 1 night in Jan 2026

6/10 Okay

TAKASHI

Stayed 2 nights in Jan 2026

8/10 Good

コウシン

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
大浴場とサウナが利用出来なかったのが、残念でした。
Stayed 2 nights in Jan 2026

6/10 Okay

直樹

Liked: Amenities
安く泊まれてよかった。
Stayed 1 night in Jan 2026

8/10 Good

YUKI

Stayed 1 night in Dec 2025

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service
朝食も無料で助かりました。駐車場も併設されているのでとても便利です。
Stayed 1 night in Jan 2026

2/10 Terrible

no

Stayed 1 night in Dec 2025

6/10 Okay

AYA

Stayed 1 night in Jan 2026

6/10 Okay

Yoshiaki

Disliked: Amenities, property conditions & facilities
4年前に2週間連泊して以来、3連泊での宿泊をさせて頂きました。 感想を述べさせて頂きます。 ①バスルームはカビが目立ちました。 ②客室内は古さはありますが清掃が綺麗にしてありました。 ③エアコンは、吸込口、吹出口、回転羽全てがホコリまみれで風の出方も悪くなっていたようでした。 1月上旬に宿泊しましたが部屋が暖かくなりにくく就寝時も寒かったです。 追加の毛布があったらよかったと思いました。 ④朝夕食は、スタッフの皆さんもフレンドリーでなかなか美味しく頂くことが出来ました。 Wi-Fiは、以前は1Fフロント近くしか接続できませんでしたが、今回宿泊時は部屋内でも接続できるようになっており大変重宝しました。
Stayed 3 nights in Jan 2026

6/10 Okay

Stayed 1 night in Jan 2026

10/10 Excellent

博希

Stayed 1 night in Dec 2025

8/10 Good

ツヨシ

Business traveller
Liked: Staff & service
無料の朝夕食は最高。これからも続けてほしい。
Stayed 1 night in Jan 2026