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Best Western Heartland Inn

2.5 star property

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Photo gallery for Best Western Heartland Inn

Free daily full breakfast
Fitness facility
Combined shower/bathtub, free toiletries, hair dryer, towels
Lobby
Standard Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1416 Broadway Avenue East, Mattoon, IL, 61938
  • Place, Mattoon Peterson Park
    ‪2 min drive‬
  • Place, Mattoon City Hall
    ‪4 min drive‬
  • Place, Kinzel Field
    ‪6 min drive‬

Room options

1 King Bed,Non smoking,Microwave And Mini-Refrigerator,Wifi,Full Breakfast

  • Sleeps 2
  • Free Wi-Fi

2 Queen Beds,Non smoking,Microwave And Mini-Refrigerator,Wifi,Full Breakfast

  • Sleeps 4
  • Free Wi-Fi

Accessible - 1 Queen,Mobility Accessible,Roll In shower,Wifi,Non smoking,Full Breakfast

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Best Western Heartland Inn

A fitness centre, coffee/tea in a common area and dry cleaning are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and express check-in are on-site. Change of towels is available on request
Best Western Heartland Inn offers 61 accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Mattoon hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Heartland Inn. During your stay, you'll be close to Mattoon Peterson Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a computer
  • On-site recreation includes a gym
  • Just a 4-minute drive from Mattoon Peterson Park and 6 minutes from Mattoon City Hall
  • Cats and dogs welcome for a fee
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Best Western Heartland Inn. Self parking is free.

Smoking is allowed in designated areas at this Mattoon hotel.

Guests are served a free full breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 3 floors
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 40 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel Mattoon
Hampton Inn Mattoon
Mattoon Hampton Inn
Hampton Inn Mattoon Hotel Mattoon
Hampton Inn Mattoon Hotel
Hampton Inn Mattoon
Best Western Heartland Mattoon
Best Western Heartland Inn Hotel
Best Western Heartland Inn Mattoon
Best Western Heartland Inn Hotel Mattoon

Best Western Heartland Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 286 out of 594 reviews
Rating 8 - Good. 161 out of 594 reviews
Rating 6 - Okay. 72 out of 594 reviews
Rating 4 - Poor. 44 out of 594 reviews
Rating 2 - Terrible. 31 out of 594 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was friendly and quick, room was spacious and comfortable, breakfast was delicious. Highly recommended!!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling for personal. Room was clean and comfy! Staff was great! Breakfast was good!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lucynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and fast. Our room was clean, the beds were comfy and the shower was hot. Breakfast was warm and delicious. The staff was amazingly friendly. We would stay there again if we find ourself in Mattoon.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities
Clean room, great staff, great breakfast
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, kind workers and excellent coffee!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Cristy

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfortable beds, good breakfast selection, and friendly front desk staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Shavada

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was amazing, very clean and the staff were friendly and very welcoming. The breakfast was fresh. I will definitely stay here again.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

javier

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean. Breakfast was good and place was clean
Stayed 1 night in Nov 2025
Verified

8/10 Good

Joshua

Liked: Cleanliness, amenities
Room was clean, breakfast was good and the interior looked to be freshly remodeled. Exterior of property could use a bit of a refresh though.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Jennifer

Liked: Cleanliness
It was a decent place for an over night stay. They only have a Nescafé coffee machine that you have to wait in line for. It wasn’t working right so we should have used the small one in our room. It would make a lot of people happy if they had regular coffee carafes like every other hotel.
Stayed 1 night in Mar 2026
Verified

8/10 Good

theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopped for a quick overnight during a road trip.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

BOGUSLAW

Liked: Cleanliness, staff & service, amenities
Everything working great
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super firendly staff. Incredibly clean, wonderful amenities microwave fridge and coffee maker in all rooms. Its very quiet good breakfast options and very affordable.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2025
Verified

10/10 Excellent

Pat & Dan

Location and friendly staff
Stayed 1 night in May 2024
Verified

6/10 Okay

Cadence

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very kind. The shower was making a very loud noise, getting loud as the water was hotter so I had to take a colder shower. One of the outlets by the bed for charging was not working.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service
Staff was amazing
Stayed 1 night in May 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and the hotel was updated, clean and nice. The hot breakfast was good and dining area clean and plenty of room.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Cheryl

Liked: Cleanliness, property conditions & facilities, room comfort
Had a wonderful stay. Clean room great service
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was being worked on but it was a nice room. Would stay again.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Rick

Liked: Amenities, property conditions & facilities
BW staff were very nice. Room was ok.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Joe

Liked: Amenities
Very clean and easy check in.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
The staff was delightful. When I thought I'd lost my water cup, they helped me look and offered one that had been left long ago. I found mine under the car seat where it had rolled! The breakfast was good, hot and plentiful. Mandy (I think) was funny and helpful. A good experience!
Stayed 3 nights in Nov 2025