See all properties

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free pool cabanas, pool umbrellas
Reception
Front of property – evening/night
View from room
4 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen

Explore the area

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Mazagua Aquatic Park
    ‪14 min walk‬
  • Witches Beach
    ‪19 min walk‬
  • Mazatlan International Center
    ‪8 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Master Suite

In-room dining

Master Suite

8.8 out of 10
Excellent
(13 reviews)
  • 39 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, Ocean View

8.8 out of 10
Excellent
(27 reviews)
  • 90 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Pueblo Bonito Mazatlan - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Kids pool
4.6 out of 5, Wonderful, (1005)
The price is CHF 204
for 1 room
includes taxes & fees
13 Jul - 14 Jul
Pueblo Bonito Mazatlan - All Inclusive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Catch some rays on Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Accommodation at this 4.5-star property has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Mazatlán property provides complimentary wireless Internet access. LED televisions come with premium satellite channels and pay-per-view films. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Armonia Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive. During your stay, you'll be within walking distance of Witches Beach. Enjoy features like free WiFi in public areas, free valet parking and a free area shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with a beachfront location at La Cordeliere, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to aromatherapy, Ayurvedic treatments or detox wraps at Armonia Spa
  • Services include babysitting, free food shopping service and dry cleaning/laundry
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Just a 3-minute drive from Mazagua Aquatic Park and a few minutes from Witches Beach
  • Free local-area shuttle service
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts and a hot tub. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Mazatlán property.

La Cordeliere – This beachfront fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
The Bistro – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Emerald Grill – On-site restaurant. Open daily.
Sunset Grill – This poolside bistro specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Deli I and II – This delicatessen only serves light fare. Open daily.
A complimentary food shopping service is offered and 24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Deli I and II
  • Emerald Grill
  • La Cordeliere
  • Sunset Grill
  • The Bistro

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Snorkelling
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email with special check-in information prior to arrival. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1014 reviews
Rating 8 - Good. 217 out of 1014 reviews
Rating 6 - Okay. 103 out of 1014 reviews
Rating 4 - Poor. 46 out of 1014 reviews
Rating 2 - Terrible. 30 out of 1014 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, water aerobics, pottery painting, beach walks, breakfast buffet, maid service, grounds.
Stayed 7 nights in Mar 2025

6/10 Okay

Lucy Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved to Pueblo bonito mazatlan - better food, layout, and more child friendly.
Stayed 7 nights in Mar 2025

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extraordinarily friendly and professional
Stayed 7 nights in Mar 2025

6/10 Okay

Maria L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent. The only bad experience was our room smell like urine. The patio smelled really bad. We could not use the patio in the week that we were there. Also, the smell carried into the beginning of the room by the sliding door. Also, we had another issue with Expedia when my wife added two children and two adults and when we got to the hotel, someone made an error Expedia I believe and said that we had 21 year-old babies and our children ages 16 and 17 anyway we were charged $500 extra upon arrival about the room we notified the staff at the hotel that there was a foul odor. We were there for five days after the fourth day they decided they wanted to give us a different upgrade to our room which made no difference because we were there already for days other than that, we had a great time with the staff in the pool, especially the staff at the restaurants Martin, Fernando, jiho and others did such a great job. We definitely will return to this hotel but in the future, I will check out the room before I stay in it.
Stayed 5 nights in Mar 2025

10/10 Excellent

Keith James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property!! Staff is very friendly and professional!!!
Stayed 7 nights in Mar 2025

8/10 Good

Kristine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Quiet, beautiful grounds! All inclusive was great but the buffet needs better options and quality was a little off. My only main complaint was the beds need upgraded, super uncomfortable. The rooms overall need to be refurbished but the beds especially.
Stayed 7 nights in Mar 2025

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were good, food at buffet was average. Asian food at Kelly's was very good as was Angelo's at sister property. Bistro food was quite good as was food around pool especially fish tacos. Drinks around pool were as normal at all inclusive, weak but not bad. Beach was rocky so not safe for body surfing although better a little further south. Wives spotted 6 ft crocodile on beach so maybe rocks are least of hazards! Decent gym as well. Little far from town but that kept teenagers from wandering off property so probably a plus for our group.
Stayed 7 nights in Mar 2025

4/10 Poor

Scott David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property caters to the timeshare people, not those who are not. The color of your wrist band determines your service and attention.
Stayed 7 nights in Mar 2025

10/10 Excellent

Joseph Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay here ya the Pueblo bonito emerald bay, we love their resorts and can’t wait to visit another.
Stayed 4 nights in Mar 2025

10/10 Excellent

Karyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Pueblo Bonito Emerald Bay are amazing! I will definitely be back
Stayed 7 nights in Mar 2025

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great service.
Stayed 5 nights in Mar 2025

10/10 Excellent

Timbra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing trip, The resort was so beautiful and clean.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to this resort. It was beautiful, the service was excellent, the all inclusive food was also extremely good. The staff was warm & welcoming. I will definitely come back!
Stayed 7 nights in Mar 2025

6/10 Okay

Robin

Travelled with partner
Liked: Staff & service
Disliked: Amenities
No entertainment. Checking in and out of dining was a hassle. Food was ok. Not more than a 3 star.
Stayed 8 nights in Mar 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Renae Anne

Travelled with group
Liked: Property conditions & facilities
I love Pueblo Bonita Emerald Bay. Only problem my toilet did not flush. I had to wait for a day for maintenance to come.
Stayed 9 nights in Feb 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Gordon Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff and properties were top-notch
Stayed 7 nights in Feb 2025

10/10 Excellent

Wayne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were above and beyond good customer service. So many of them impressed me as being joyful. Happiness is contagious. The people here are their best asset.
Stayed 6 nights in Feb 2025

10/10 Excellent

edward

Stayed 2 nights in Feb 2025

10/10 Excellent

Tim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff; friendly and always very helpful. We are seriously thinking of returning next year for a week in both EB and Mazatlan. Also the connections you had with us via e-mail prior to our arrival was terrific and appreciated. Good job from everyone.
Stayed 10 nights in Jan 2025

10/10 Excellent

Alaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the ocean! The pools are lovely and the people are so kind and helpful. The property is lush with greenery everywhere. Spa was wonderful! The fruit basket and free bottled water were such a wonderful touch! Thank you for the gift! A !
Stayed 1 night in Feb 2025

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden-like grounds and pool, very large (3 pool areas, one of them adults only). Right on the water. Amazing views. Much bigger than many of the other hotels. The rooms are suites and quite large, good for families. The food is good, not great. It was just the two of us and we missed having a more quiet, fancier restaurant. The beach is nice but quite rocky so maybe not good for little kids, the pools are a better option and there are plenty of them. Emerald Bay is pretty far out of town so shuttle or taxi is necessary to get to other activities or restaurants. Finally, beware the "welcome" breakfast - it's a time share sales. After that, they leave you alone and it's a nice place!