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Hotel Pullman ZamZam Makkah

5.0 star property

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Photo gallery for Hotel Pullman ZamZam Makkah

Deluxe Junior Suite, 2 Single Size Beds, City View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Spa
Deluxe Junior Suite, 2 Single Size Beds, City View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Daily buffet breakfast (SAR 90 per person)
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Great Mosque of Makkah
    ‪2 min walk‬
  • Abraj Al-Bait Towers
    ‪2 min walk‬
  • Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Room, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 5
  • 2 Single Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 70 sq m
  • Sleeps 7
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Room, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Partial Kaaba View

  • 37 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 55 sq m
  • Sleeps 7
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Haram View

  • 37 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Classic Room, 3 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 3 Single Size Beds, Haram View

  • Sleeps 4
  • 3 Single Beds

View all photos for Classic Room, 3 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 3 Single Size Beds, City View

  • Sleeps 4
  • 3 Single Beds

View all photos for Deluxe Room, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Accessible, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Accessible, 2 Single Size Beds, City View

  • 37 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Deluxe Room, 2 Double Beds (Haram View)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Double Beds (Haram View)

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Junior Suite, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Junior Suite, 2 Single Size Beds, City View

  • Sleeps 6
  • 2 Single Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed

View all photos for Classic Room, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, City View

  • 37 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Classic Junior Suite, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Junior Suite, 2 Single Size Beds, City View

  • 45 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 4 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 4 Single Size Beds, City View

  • 37 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Deluxe Room, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, City View

  • Sleeps 5
  • 2 Double Beds

Similar properties

Building design

Swissôtel Makkah

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1001)
The price is CHF 177
for 1 room
includes taxes & fees
29 Jun - 30 Jun
Swissôtel Makkah

About this property

Hotel Pullman ZamZam Makkah

Luxury hotel connected to a shopping centre in Makkah with 2 restaurants
Along with 2 restaurants, this hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, 24-hour room service and conference space are on-site. Housekeeping is available on request.
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and a safe. This accommodation offers separate dining areas and includes desks. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The breakfast at Hotel Pullman ZamZam Makkah gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Great Mosque of Makkah. Features include free WiFi in public areas, plus 2 restaurants and a coffee shop/cafe.
  • Free WiFi
  • Options for a bite to eat include 2 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the breakfast
  • Steps from Great Mosque of Makkah and Abraj Al-Bait Towers
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. A computer station is on site and WiFi is free in public spaces. Business amenities include meeting rooms and limo/town car service. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. A library, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Pullman ZamZam Makkah. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco Makkah hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Al Zahra – This restaurant serves breakfast, lunch and dinner.
Al Yasmine – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Tea Garden – This coffee shop specialises in international cuisine and only serves light fare. Open 24 hours.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, Hindi, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (SAR 400 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Yasmine
  • Al Zahra
  • Tea Garden

Things to do

  • Library
  • Shopping centre

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from 19 July 2023 to 15 July 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 400.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 90 per person
  • Valet parking fee: SAR 400 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10001442

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served or allowed at Hotel Pullman ZamZam Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Hotel Pullman ZamZam Makkah Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 352 out of 1000 reviews
Rating 8 - Good. 202 out of 1000 reviews
Rating 6 - Okay. 167 out of 1000 reviews
Rating 4 - Poor. 111 out of 1000 reviews
Rating 2 - Terrible. 168 out of 1000 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hana

Liked: Cleanliness, amenities
Great
Stayed 6 nights in Jan 2025

8/10 Good

Maks

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was older versions of room, washroom wasn't efficient water dripping on a floor every time you taken Shower, room temperature wasn't manageable too cold or too Hot.got sickness frome it.
Stayed 10 nights in Feb 2025

10/10 Excellent

ASIF

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 4 nights in Feb 2025

6/10 Okay

Md

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms are very small and not complete my expectations
Stayed 7 nights in Feb 2025

8/10 Good

Ahmer

Liked: Cleanliness, staff & service, property conditions & facilities
I like room size and the option of a connecting door with other room as kids can move around easily in both rooms . Didn’t like the delay of checking time is very late in the day .
Stayed 6 nights in Feb 2025

10/10 Excellent

mujjahidul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing , rayan was the best , the suite with haram view was WOW,
Stayed 2 nights in Mar 2025

10/10 Excellent

ayman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like the quality of the breakfast
Stayed 4 nights in Feb 2025

10/10 Excellent

Maryyam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the 2 bedroom suite I booked, room was spacious and clean, front desk receptionists were very nice and friendly. Mr. Sabar Shaban treated and welcomed us really nicely at dinner. True gentleman.
Stayed 5 nights in Feb 2025

2/10 Terrible

Muhammad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My biggest concern is around the hotel staff They were rude, not helpful and did not care about your needs. I had to wait for hours and hours for my room. All i had asked for was a couple of hours earlier check in. I was kept waiting in the lobby. I was so tired that i went to sleep sitting in the lobby The elevators were not working. Half of the time i had to take escalators to go up and down. I would not stay here again and i would advise people not to either.
Stayed 2 nights in Mar 2025

2/10 Terrible

Mahmoud

Full view of haram booked changed to partial view

Stayed 2 nights in Feb 2025

10/10 Excellent

Jesse

Stayed 2 nights in Feb 2025

8/10 Good

farjana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean ,stuff are friendly, all shopping mall ,food court masque are walking distance
Stayed 4 nights in Feb 2025

2/10 Terrible

Waseem

We had terrible experience stayin in this hotel… no one bother to answer calls at reception. Some staff was excellent but some of them were rude….
Stayed 1 night in Feb 2025

4/10 Poor

MOHAMMED

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Shabana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked through Expedia my whole Umrah trip for 4 people. Somehow the room that I finally booked was of 3 single beds. I called property and emailed them too but the issue was not solved. When we finally reached there and talked to them, they were very nice and receptive. They upgrade our room and gave us a suite instead. It was first Umrah of my kids and we were staying at Pullman Zamzam for the first time too. This act made our stay memorable and we are now Pullman ZamZam for life. Also their luggage policy is very good and helpful. Haram is right outside the hotel. Breakfast options were great too.
Stayed 3 nights in Feb 2025

10/10 Excellent

Mohammad aslam

Very good service
Stayed 3 nights in Feb 2025

8/10 Good

mohammed

Liked: Staff & service, amenities, property conditions & facilities
Price is little high.
Stayed 4 nights in Feb 2025

8/10 Good

muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nicely located just steps away from Haram . Keep in mind that phased renovation is going on for room condition . Rooms towards Haram view or partial view are I guess already renovated and are spacious and nicely done The elevators from ground floor to hotel lobby is time consuming and often crowded however elevators of hotel itself are efficient and enough . Easy pick up and drop off through the -2 floor level Breakfast has large variety but could be improved . Huge food court on 3rd and 4th level catering all sorts of food
Stayed 4 nights in Feb 2025

10/10 Excellent

Rajaa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your service! We enjoyed our visit.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jamoliddin, Tashkent

Stayed 2 nights in Feb 2025

10/10 Excellent

Esmail

Stayed 2 nights in Jan 2025

10/10 Excellent

Sajid

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 5 nights in Feb 2025

8/10 Good

ISIAQ

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Aklima

Liked: Staff & service, property conditions & facilities
I will come back aging inshaAllah is very good and comfortable love to stay in zam zam hotel
Stayed 4 nights in Feb 2025

10/10 Excellent

Tahreem

Stayed 4 nights in Feb 2025