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Swissôtel Al Maqam Makkah

5.0 star property

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Photo gallery for Swissôtel Al Maqam Makkah

Interior
Premier Twin Room, 2 Single Beds (Kaaba View) | 2 bedrooms, premium bedding, memory-foam beds, in-room safe
Bar (on property)
Daily buffet breakfast (SAR 370 per person)
55-inch Smart TV with satellite channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah, 21955
  • Great Mosque of Makkah
    ‪3 min walk‬
  • Abraj Al-Bait Towers
    ‪3 min walk‬
  • Kaaba
    ‪6 min walk‬

Room options

View all photos for Executive Suite, 2 Bedrooms, City View

Executive Suite, 2 Bedrooms, City View | 2 bedrooms, premium bedding, memory-foam beds, in-room safe

Executive Suite, 2 Bedrooms, City View

  • 166 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds (Haram View)

Classic Room, 2 Single Beds (Haram View) | 2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Room, 2 Single Beds (Haram View)

8.4 out of 10
Very good
(10 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Quadruple Room (No View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Quadruple Room (No View)

  • 32 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Classic Quadruple Room (Haram View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Quadruple Room (Haram View)

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Junior Suite, 1 King Bed

  • 77 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Kaaba View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Junior Suite, 1 King Bed (Kaaba View)

10.0 out of 10
Exceptional
(1 review)
  • 77 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms (Haram)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Executive Suite, 2 Bedrooms (Haram)

  • 166 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds (Partial Kaaba View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Twin Room, 2 Single Beds (Partial Kaaba View)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Suite, 1 King Bed

City view

Family Suite, 1 King Bed

  • 94 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Junior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 77 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Twin Room, 2 Single Beds

7.6 out of 10
Good
(15 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Premier Twin Room, 2 Single Beds (Kaaba View)

Premier Twin Room, 2 Single Beds (Kaaba View) | 2 bedrooms, premium bedding, memory-foam beds, in-room safe

Premier Twin Room, 2 Single Beds (Kaaba View)

9.0 out of 10
Wonderful
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Twin Room, 2 Single Beds, City View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Twin Room, 2 Single Beds, City View

  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed (No View)

55-inch Smart TV with satellite channels, TV

Executive Suite, 1 King Bed (No View)

  • 177 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Triple Room, City View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Triple Room, City View

  • 32 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Premier Triple Room, 3 Single Beds (Kaaba View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Premier Triple Room, 3 Single Beds (Kaaba View)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Junior Suite, 1 King Bed (Kaaba )

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Junior Suite, 1 King Bed (Kaaba )

  • 77 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Double Bed

City view

Family Suite, 1 Double Bed

  • 94 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Junior Suite, 1 Double Bed with Sofa bed

  • 77 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 3 Single Beds (Partial Kaaba view)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Room, 3 Single Beds (Partial Kaaba view)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Classic Triple Room, 3 Single Beds (Haram View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Triple Room, 3 Single Beds (Haram View)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Classic Quadruple Room, City View

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Quadruple Room, City View

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Quadruple Room (Partial Kaaba View)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Quadruple Room (Partial Kaaba View)

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Buffet

Swissôtel Makkah

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1003)
The price is CHF 174
for 1 room
includes taxes & fees
15 Jul - 16 Jul
Swissôtel Makkah

About this property

Swissôtel Al Maqam Makkah

Luxury hotel with 24-hour front desk and coffee shop/cafe
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning. Housekeeping is available on request.
Swissôtel Al Maqam Makkah offers 1624 shared accommodations, which are air-conditioned, accessible via exterior corridors and feature a safe and coffee/tea makers. Memory foam beds feature premium bedding. 55-inch Smart televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Swissôtel Al Maqam Makkah's great location. During your stay, you're just a quick walk from Great Mosque of Makkah. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Abraj Al-Bait Towers and 3 minutes on foot from Great Mosque of Makkah
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the luxury Swissôtel Al Maqam Makkah. The hotel can provide concierge services and wedding services.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Swissôtel Al Maqam Makkah has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Hindi, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: SAR 370 for adults and SAR 185 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Library
  • Shopping centre
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 47 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Day bed
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Shared accommodation
  • Water-efficient showers

Policies

Check-in

Check-in start time: 6:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 2:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
During Ramadan, the restaurant serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissôtel Al Maqam Makkah

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 500.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 370 for adults and from SAR 185 for children
  • Rollaway bed fee: SAR 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10007391

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Swissôtel Al Maqam Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Swissotel Al Maqam Makkah Hotel Mecca
Swissotel Al Maqam Makkah Hotel
Swissotel Al Maqam Makkah Mecca
Swissotel Al Maqam Makkah
Swissotel Al Maqam Makkah
Swissôtel Al Maqam Makkah Hotel
Swissôtel Al Maqam Makkah Makkah
Swissôtel Al Maqam Makkah Hotel Makkah

Swissôtel Al Maqam Makkah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 492 out of 829 reviews
Rating 8 - Good. 191 out of 829 reviews
Rating 6 - Okay. 66 out of 829 reviews
Rating 4 - Poor. 24 out of 829 reviews
Rating 2 - Terrible. 56 out of 829 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shabihe

Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Ibrahim

Stayed 1 night in Mar 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Nasir

Stayed 4 nights in Dec 2024

8/10 Good

Owais

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator service was terrible To reach hotel was annoying
Stayed 4 nights in Mar 2025

8/10 Good

Tufail

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great for what it is
Stayed 4 nights in Mar 2025

10/10 Excellent

Ramsey, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in the Abraj
Stayed 1 night in Mar 2025

10/10 Excellent

zahra t

Liked: Staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2025

8/10 Good

ALI

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Rashid

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

Mohamed

Stayed 1 night in Mar 2025

8/10 Good

Abderrazak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Tamara

Stayed 1 night in Dec 2024

10/10 Excellent

Kazi

Travelled with family
Stayed 2 nights in Feb 2025

6/10 Okay

Sal

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Asad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the Kaba
Stayed 3 nights in Feb 2025

6/10 Okay

abuzar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, Out dated, Not very clean
Stayed 6 nights in Feb 2025

2/10 Terrible

Shiraz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stay at this place in swissotel Al Maqam was a nightmare not because of the property or room cleanliness just because of the staff specially duty manager is soo arrogant and unfriendly named Ahmed we got into a little trouble and told him about it but he didn't listen to any of our trouble i wont suggest anyone to stay at this property. We had various issues staying in this property and not a single one got addressed sorry swissotel Al Maqam very atrocious service

2/10 Terrible

Zain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family in one of the standard rooms, we asked for baby crib/cot for our one year old and after placing him inside, we heard him crying and noticed that the cot had a hole in the side and he was falling out with his head and arm. This is extremely dangerous and unsafe and when I complained to the hotel employees, I was just given an apology. The glory days of this hotel are over, I am never staying at Swissotel again and will be sure to take legal action for this incident with the corporate office.
Stayed 3 nights in Feb 2025

10/10 Excellent

Almas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to Haram
Stayed 2 nights in Feb 2025

10/10 Excellent

Farhana

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was and excellent place to stay and perform umrah from the haram view. Alhumdulillah
Stayed 3 nights in Feb 2025

10/10 Excellent

Isfak

Stayed 3 nights in Feb 2025

10/10 Excellent

Amran

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel all round
Stayed 4 nights in Feb 2025

10/10 Excellent

Ershad

Liked: Cleanliness
Stayed 3 nights in Feb 2025

10/10 Excellent

Mohammad Nur Uddin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to the great mosque. Friendly staff. Express check in and out
Stayed 3 nights in Feb 2025