4/10 Poor
susan
15 Aug 2025
Disliked: Cleanliness, amenities, property conditions & facilities
This place is shabby and dirty. Based on the condition of the lobby with stained walls and sofas, I should have expected that the room would be as horrible as it was. I don't know where the reviewers who love this place stayed but it could not have been this hotel. The photos they post are certainly not current. My room was so dusty and dirty that it made me feel itchy. When I complained they sent a guy in a suit with a cloth. He wiped around but did not clean. When I showed him the huge amount of dirt on the walls, the baseboards and underneath almost everything he got the real cleaners to come. I had to show them how to clean. When I asked them to pull out the bed to vacuum I was almost ill. No one had done that in a long time.The freezer was encrusted with ice and so unusable. I mentioned it to the cleaner and she unplugged it. This created a load of water that seeped put onto the carpet. What a disaster! I checked out after Expedia talked to them and they agreed to refund the unused portion. They also charge a security fee.....I guess that they don't feel that their normal clientele can be trusted to not trash the place. I had to pay this (apparently it's in the small...very small/.....print) and now I have to wait for 7-10 days for a refund. What a scam! So I paid for one night in this rat hole and moved by 7:30 AM to my new accommodation. Do not stay in this place. I still feel dirty after 2 showers
susan
Stayed 4 nights in Aug 2025