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Aparthotel

Quay West Suites Melbourne

5.0 star property

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Photo gallery for Quay West Suites Melbourne

Exterior
Daily buffet breakfast (AUD 40 per person)
Indoor pool
Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen) | View from room
Premium Apartment, 3 Bedrooms, Balcony (Floors 16-26, Kitchen) | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Outdoor space
  • Parking available

Explore the area

View in a map
26 Southgate Avenue, Southbank, VIC, 3006
  • Place, Crown Casino
    ‪14 min walk‬
  • Place, Rod Laver Arena
    ‪14 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for Superior Suite, 1 Bedroom, Balcony (Floors 4-9, Kitchen)

Premium bedding, down duvets, in-room safe, laptop workspace

Superior Suite, 1 Bedroom, Balcony (Floors 4-9, Kitchen)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen)

Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen) | Premium bedding, down duvets, in-room safe, laptop workspace

Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

Premium bedding, down duvets, in-room safe, laptop workspace

Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

  • 90 sq m
  • 2 bedrooms
  • River view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4-9)

Premium bedding, down duvets, in-room safe, laptop workspace

Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4-9)

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom, Balcony, River View

Deluxe Apartment, 1 Bedroom, Balcony, River View | Premium bedding, down duvets, in-room safe, laptop workspace

Deluxe Apartment, 1 Bedroom, Balcony, River View

  • 52 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Suite, 1 Bedroom, Balcony, City View

Premium bedding, down duvets, in-room safe, laptop workspace

Superior Suite, 1 Bedroom, Balcony, City View

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Apartment, 2 Bedrooms, Balcony

Premium Apartment, 2 Bedrooms, Balcony | Premium bedding, down duvets, in-room safe, laptop workspace

Premium Apartment, 2 Bedrooms, Balcony

  • 90 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Apartment, 3 Bedrooms, Balcony

Premium Apartment, 3 Bedrooms, Balcony | Premium bedding, down duvets, in-room safe, laptop workspace

Premium Apartment, 3 Bedrooms, Balcony

  • 162 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Studio, 2 Single Beds, Kitchenette

Premium bedding, down duvets, in-room safe, laptop workspace

Studio, 2 Single Beds, Kitchenette

  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

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About this property

Quay West Suites Melbourne

Riverside aparthotel with fitness centre and sauna
Along with an indoor pool, this aparthotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Each apartment features thoughtful touches, such as bathrobes and slippers, along with free WiFi and an LCD TV with cable channels. Comforts include premium bedding and a down duvet, and guests will also find conveniences, such as a sitting area and a microwave. Housekeeping is available on request.
Quay West Suites Melbourne offers 109 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. 40-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quay West Suites Melbourne. During your stay, you're just a quick walk from Collins Street. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This luxury aparthotel has 109 apartments over 26 floors. Each apartment includes amenities such as free WiFi and an LCD TV.
  • Each apartment offers a sitting area, an LCD TV and a microwave
  • Free WiFi
  • Enjoy local cuisine while dining at Jarrah Bar and Terrace
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Melbourne Arts Centre and 5 minutes on foot from National Gallery of Victoria
As a guest of Quay West Suites Melbourne, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Quay West Suites Melbourne. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Melbourne aparthotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Jarrah Bar and Terrace – This bar specialises in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Property amenities

Pool/Spa

  • Hot tub
  • In-room massages
  • Indoor pool
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 35 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Free cot

Restaurants on site

  • Jarrah Bar and Terrace

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Dining

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 40 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Down comforter
  • Premium bedding
  • Rollaway/extra bed: AUD 80 per night

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Living spaces

  • Fireplace in lobby
  • Separate sitting area

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a metro station
  • Near a train station
  • On a river

Things to do

  • Bicycle rentals
  • Gym
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 109 units
  • 26 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle rentals
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Comprehensive recycling policy
  • Connecting units available
  • Double-glazed windows
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Towels (changed on request)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 31 December to 9 January:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 40 per person
  • Covered self-parking fee: AUD 35 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quay Suites Aparthotel
Quay Suites Aparthotel Melbourne West
Quay West Suites Melbourne
Quay West Suites Melbourne Aparthotel
Quay West Suites Aparthotel
Quay West Suites
Quay West Suites Melbourne Southbank
Quay West Suites Melbourne Aparthotel
Quay West Suites Melbourne Aparthotel Southbank

Reviews

Quay West Suites Melbourne Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 725 out of 1030 reviews
Rating 8 - Good. 237 out of 1030 reviews
Rating 6 - Okay. 44 out of 1030 reviews
Rating 4 - Poor. 17 out of 1030 reviews
Rating 2 - Terrible. 7 out of 1030 reviews

Reviews

10/10 Excellent

Sally

Liked: Cleanliness, room comfort

Tick ! Tick ! Tick ! Perfect.

Best apartment in Melbourne. Great location, great team, great rooms, great pool, great restaurant/breakfast and on and on! Loved our stay here - will stay again and will recommend to everyone we know. This was our second stay here and it did not disappoint.
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa, Lindisfarne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing ! Nothing too much trouble and great location
Stayed 4 nights in Jun 2025

10/10 Excellent

Doug

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Julia

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Bor Nian

Business traveller
Stayed 2 nights in May 2025

8/10 Good

Steven

Liked: Cleanliness
Very pleasant but getting on a bit in age
Stayed 1 night in May 2025

10/10 Excellent

ROBYN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking area was a bit tight for larger vehicles
Stayed 3 nights in Apr 2025

8/10 Good

Sarah, Melbourne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very comfy beds, big rooms but no free bottled water and inconvenient location of the entrance
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved having a suite. The array of restaurants was incredible
Stayed 3 nights in Apr 2025

10/10 Excellent

Sidney

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Excellent central location to explore the city and surrounds. The apartment suite was great for a family with a kitchen, separate living and dining spaces, and amazing views.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sophia, Piangil

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We will be back again. Level 13 with 2 city views either side of our large room. Dishwasher kitchen and washing machine and dryer. Perfect.
Stayed 2 nights in Apr 2025

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, room comfort
Stayed 11 nights in Mar 2025

8/10 Good

Anthony

Stayed 6 nights in Mar 2025

10/10 Excellent

Leila

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We were very happy with our two night stay. The staff were wonderful, from the front desk to the breakfast room, and breakfast itself was excellent (including espresso coffee) - one of the best hotel breakfasts we’ve had! Furthermore, travelling with a six year old, a pool is a must, and the indoor pool here is divine. Approx 12m and a separate hot spa bath. We didn’t use the gym but the set up looks good. Thank you to housekeeping for refreshing our room, it was so lovely to come back to a clean and tidy space at the end of a long day sightseeing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness
Well presented hotel, friendly staff. Had no problems and would recommend and definitely would come back
Stayed 2 nights in Feb 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, room comfort

Great Stay

Beautiful room upgrade from a 2 bedroom suite to a 3 bedroom suite. Room was spacious and clean.The indoor pool was amazing, perfect temperature. The only suggestion I’d make is updating the pillows on the beds, they were most uncomfortable resulting in a poor nights sleep.
Room View
Room View
Hallway
Lounge
Stayed 1 night in Feb 2025

10/10 Excellent

Leanne

Travelled with partner
Liked: Amenities, property conditions & facilities
We could not fault the place . It was immaculate. The moment you walked in the essential oils in reception was amazing . Stephen at reception was so professional and made us laugh with his wittiness. We now found a hotel we will keep coming back to .
Stayed 1 night in Feb 2025

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, room comfort

Breakfast and Room Service outstanding

Rooms were clean and comfortable. Breakfast and room service was outstanding.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mike, Westbourne Park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic apartment, spacious, clean and great views. Very friendly, professional, and accommodating staff. Breakfast included is also fantastic value. We have stayed a few times now and are always very happy with the value for money :).
Stayed 4 nights in Jan 2025

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable apartment and hotel staff were amazing
Stayed 2 nights in Jan 2025

10/10 Excellent

Sezim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great hotel elegant new great pool. Excellent service. Loved breakfast too
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

elouise

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property, or at least the entrance to the lobby, was difficult to find. The windows were not sound proof - there was traffic noise and group/s of people making a a lot of noise during the night.
Stayed 1 night in Nov 2024