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Homewood Suites Southwind - Hacks Cross

3.0 star property

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Photo gallery for Homewood Suites Southwind - Hacks Cross

Courtyard
Reception
Deluxe Suite, 1 Bedroom, Non Smoking | Living area | Flat-screen TV, pay films
Exterior
Free on-the-go breakfast on weekends

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
3583 Hacks Cross Rd, Memphis, TN, 38125
  • Place, Shoppes At Hacks Cross
    ‪5 min walk‬
  • Place, Topgolf Memphis
    ‪3 min drive‬
  • Place, TPC Southwind
    ‪5 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Flat-screen TV, pay films

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Non Smoking

  • 47 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 King Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Flat-screen TV, pay films

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Suite, Accessible, Bathtub (Mobility & Hearing)

  • 47 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 King Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Flat-screen TV, pay films

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

7.0 out of 10
Good
(2 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Studio, 1 King Bed, Accessible, Bathtub

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

One-Bedroom Suite With 2 King Beds-408 Sq Feet-Non Smoking

  • Sleeps 5

King Studio With Bathtub-Mobility Accessible Non-Smoking

  • Sleeps 4

2Kg/1Kg Mobility/Hearing Access Tub Ste Nsmk

  • Sleeps 7

View all photos for Suite, 1 Bedroom, Non Smoking

Flat-screen TV, pay films

Suite, 1 Bedroom, Non Smoking

  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 Bedroom, Non Smoking

  • 91 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

2 Queen Mobility/Hearing Access Tub Suite Nsmk

  • Sleeps 5

1 King Mobility/Hearing Access Tub Suite Nsmk

  • Sleeps 4

One-Bedroom King Suite-Non-Smoking

  • Sleeps 5

Suite With 2 Queen Beds And Roll-in Shower-Mobility Accessible Non Smoking

  • Sleeps 5

King Studio Suite-Non-Smoking

  • Sleeps 3

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Reception
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  • Breakfast included
  • Pet-friendly
  • Parking included
3.8 out of 5, Good, 807 reviews
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About this property

Homewood Suites Southwind - Hacks Cross

Hotel in Memphis with 24-hour fitness centre and outdoor pool
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness centre and an outdoor tennis court. Free weekend breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site.
Homewood Suites Southwind - Hacks Cross offers 123 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a rainfall showerhead, spring water baths, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Flat-screen televisions come with premium digital channels and pay-per-view films. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Homewood Suites Southwind - Hacks Cross. During your stay, you're just a quick walk from Shoppes At Hacks Cross. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served at weekends
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include free food shopping service, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court and a 24-hour gym
  • 6 minutes on foot from Shoppes At Hacks Cross and a 2-minute drive from Cotton Plant Shops
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee
Homewood Suites Southwind - Hacks Cross offers its guests an outdoor pool, an outdoor tennis court, and a 24-hour fitness centre. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is served on weekends. A terrace, barbecue grills, and multilingual staff are also featured at Homewood Suites Southwind - Hacks Cross. The hotel can provide a complimentary food/drink shopping service and tour/ticket assistance. Free self parking is available.

This 3-star Memphis hotel is smoke free.

Guests are served a free on-the-go breakfast on weekends from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available on weekends 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2002
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hacks Cross
Homewood Suites Hacks Cross
Homewood Suites Southwind
Homewood Suites Southwind Hacks Cross
Homewood Suites Southwind Hacks Cross Hotel
Homewood Suites Southwind Hacks Cross Hotel Memphis
Homewood Suites Southwind Hacks Cross Memphis
Homewood Suites Southwind Hacks Cross
Homewood Suites Southwind - Hacks Cross Hotel
Homewood Suites Southwind - Hacks Cross Memphis
Homewood Suites Southwind - Hacks Cross Hotel Memphis

Homewood Suites Southwind - Hacks Cross Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 225 out of 555 reviews
Rating 8 - Good. 124 out of 555 reviews
Rating 6 - Okay. 72 out of 555 reviews
Rating 4 - Poor. 77 out of 555 reviews
Rating 2 - Terrible. 57 out of 555 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Charles Johnson

Stayed 3 nights in Oct 2025

10/10 Excellent

Charles Johnson

Stayed 4 nights in Oct 2025

6/10 Okay

Felecia

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Had to ask housekeeping to clean our room. Had to keep asking for clean towels.
Stayed 7 nights in Oct 2025

4/10 Poor

Lillian

Travelled with family and small children
Disliked: Property conditions & facilities
my air conditioning did not work .. leather peeling from the dinning chairs … pull out bed was broken w/ springs popping out
Stayed 1 night in Oct 2025

10/10 Excellent

Charles Johnson

Stayed 3 nights in Oct 2025

10/10 Excellent

Charles Johnson

Stayed 3 nights in Oct 2025

10/10 Excellent

Charles Johnson

Stayed 3 nights in Oct 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Charles Johnson

Stayed 4 nights in Sep 2025

10/10 Excellent

Shawn

Stayed 2 nights in Sep 2025

10/10 Excellent

LaMikka, Memphis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. No complaints. They have a whole kitchenette with dishes and fridge. Nice comfortable bed. The breakfast was good and hot.
Stayed 1 night in Sep 2025

4/10 Poor

Ashley

Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation trip

The stat was wonderful spacious for me and my family we loved it
Stayed 2 nights in Aug 2025

6/10 Okay

Gerald

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I was not happy at all with the smell of weed as soon as I parked my car and opened the door. Also, my room smelled like urine and as if someone tried to deodorize but did not work completely. I did not ask to move because I was wayyy too tired from a long drive and the rest of the room appeared clean, specially the bed. The hotel needs a major upgrade. The leather on the chairs were peeling terribly, cabinets were old. On my way back through, I did not return to this hotel.
Stayed 1 night in Aug 2025

4/10 Poor

Tyia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold in bathroom. Let out bed had several crumbs in bed sheets. Was out of blankets for the let out bed. Chairs was taped with electrical tape to attempt to fix. Sink was dirty. Dirty dish in the microwave. Front desk was nice and friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Leah May

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean - Comfortable

Stayed 5 nights in Aug 2025

2/10 Terrible

Erin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel's exterior is beautiful. Unfortunately, it is dirty and has bed bugs. 1) The interior (hallways/elevators) was dirty, and no AC (only lobby/rooms) 2) The room had bed bugs 3) The room wasn’t clean, hair on all the surfaces, and food crumbs behind the doors. 4) The room didn’t have any towels available When we arrived, we wanted to shower after a long travel day, but there were no towels. We called the desk, and they said they had no clean towels for us either and had no idea when we would have some. The next day, the tournament started at 7 am, and it was 8 p.m. While sorting the towel issues, we checked the bed, pulling up the sheets and skirt between the mattress, and found active bed bugs crawling around. We took photos, grabbed our stuff, and checked out.
Stayed 3 nights in Aug 2025

4/10 Poor

Jason

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place was very outdated. The room stunk very badly when you walked in. Missing things in the room even no remote was missing and front desk had me to come get one instead of them bringing it. Found someone else medicine container under side table. Definitely won’t stay there again!
Stayed 2 nights in Aug 2025

10/10 Excellent

Freezell

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean property
Stayed 1 night in Jun 2025

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Marcus

Stayed 3 nights in Jul 2025

6/10 Okay

Justin

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Aaron

Travelled with family and small children
Disliked: Amenities
We couldn’t even stay. The room was dirty, dishes uncleaned, trash can had brown mold sludge, 75 degrees in room. We thought we saw a bug on the pillow. We asked for another room, and it had more evidence of possible bed bugs, so we left. Every room stank, and outside was even worse behind a grocery store dumpster. Walls and carpet everywhere were torn up. The staff tried to help, but since we booked through Orbitz, they don’t have any refund options. Won’t use Orbitz again either.
Stayed 1 night in Jul 2025

4/10 Poor

George

Travelled with partner
Disliked: Amenities, property conditions & facilities
Limited staffing, inadequate service.
Stayed 3 nights in Jul 2025

2/10 Terrible

LDelicia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025