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Residence Inn By Marriott Cleveland Mentor

3.0 star property

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Photo gallery for Residence Inn By Marriott Cleveland Mentor

Property amenity
Seasonal outdoor pool
39-inch LCD TV with cable channels, TV, Netflix
In-room safe, desk, laptop workspace, iron/ironing board
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Hot tub
  • Pool
  • 24/7 front desk

Explore the area

View in a map
5660 Emerald Ct, Mentor, OH, 44060
  • Place, Atlas Cinemas Diamond Center 16
    ‪2 min walk‬
  • Place, Cleveland Clinic
    ‪35 min drive‬
  • Place, Huntington Bank Field
    ‪36 min drive‬
  • Airport, Cleveland, OH (BKL-Burke Lakefront)
    ‪34 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Fireplace

Suite, 2 Bedrooms, Fireplace | Living area | 39-inch LCD TV with cable channels, TV, Netflix

Suite, 2 Bedrooms, Fireplace

  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (Mobility Accessible, Roll-In Shower)

Hair dryer

Suite, Multiple Beds (Mobility Accessible, Roll-In Shower)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed (Hearing Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Double Bed (Hearing Accessible)

  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

39-inch LCD TV with cable channels, TV, Netflix

Studio, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(35 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

39-inch LCD TV with cable channels, TV, Netflix

Suite, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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About this property

Residence Inn By Marriott Cleveland Mentor

Hotel with free breakfast, in the vicinity of Mentor Ice Arena
Along with a fitness centre, this smoke-free hotel has Access to hot tub and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. Housekeeping is available on request.
Residence Inn By Marriott Cleveland Mentor offers 96 accommodations with a safe and coffee/tea makers. 39-inch LCD televisions come with premium cable channels and Netflix. Accommodation at this 3-star hotel has kitchens with fridges, microwaves, kitchenware and utensils and dishwashers. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Residence Inn By Marriott Cleveland Mentor. During your stay, you're just a quick walk from Atlas Cinemas Diamond Center 16. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Services include free food shopping service, dry cleaning/laundry and luggage storage
  • On-site recreation includes a gym
  • Just a 5-minute drive from Headlands Beach State Park and 5 minutes from Lake Erie College
  • Pets welcome for a fee (restrictions apply)
Residence Inn By Marriott Cleveland Mentor offers its guests a seasonal outdoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is served daily. The business-friendly Residence Inn By Marriott Cleveland Mentor also features coffee/tea in common area, a fireplace in the lobby, and laundry facilities. Self parking is free.

This 3-star Mentor hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
A complimentary food shopping service is offered and room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Toothbrush and toothpaste (on request)

Entertainment

  • 39-inch LCD TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Room service
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 5.00 per accommodation, per day, plus a one-time cleaning fee of USD 100.00 and a deposit of USD 100.00 per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 5.00 per accommodation, per day plus a one-off USD 100.00 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 10 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Marriott Cleveland Hotel Mentor
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Residence Inn By Marriott Cleveland Mentor Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 265 out of 394 reviews
Rating 8 - Good. 82 out of 394 reviews
Rating 6 - Okay. 28 out of 394 reviews
Rating 4 - Poor. 10 out of 394 reviews
Rating 2 - Terrible. 9 out of 394 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dean

Stayed 1 night in Aug 2025

10/10 Excellent

mark, Saint Charles

Liked: Cleanliness, staff & service, property conditions & facilities
nice and accessible
Stayed 3 nights in Jun 2025

6/10 Okay

Christopher

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was dated and dingy for the price. The non-refundable pet fee for our cat was $115 for just a one-night stay, which felt excessive. On top of that, the front desk staff wasn't very friendly. Overall, not worth the cost.
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Dean

Stayed 1 night in Aug 2025

6/10 Okay

Krizia

Stayed 1 night in Aug 2025

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a nice safe location and it had an outdoor pool that was fabulous
Stayed 3 nights in Jul 2025

10/10 Excellent

Ashlee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious. They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is! If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
Stayed 1 night in Aug 2025

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and amenities
Stayed 1 night in Aug 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent amenities. Beautiful facility. Staff so friendly!
Stayed 1 night in Aug 2025

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was huge with a kitchen living room and big bathroom The bed was so comfortable For breakfast they served gluten free bagels and other gluten free items with their buffet which was a great surprise
Stayed 1 night in Aug 2025

10/10 Excellent

Dannelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Edwin

Liked: Amenities
Great Experience
Stayed 1 night in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Archit

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

John

Stayed 2 nights in Jul 2025

2/10 Terrible

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast was awful no variety eggs were watery
Stayed 2 nights in Jul 2025

10/10 Excellent

Lora Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love staying at this hotel, as a stopping place from St Louis to upstate NY. Everyone is hospitable and accommodating. The rooms are comfy and spacious - clean and very quiet. We love walking to Noosa Bistro across the street. All staff are friendly and helpful. Thank you!
Stayed 1 night in Jul 2025

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and property are very clean, with friendly staff. The property is easily accessible from the highway and is in a good area. Would stay again. We highly recommend.
Stayed 1 night in Jul 2025

8/10 Good

Roy

Liked: Property conditions & facilities
Stayed 8 nights in Jul 2025

10/10 Excellent

MELISSA, HILLIARD

Stayed 1 night in Jul 2025