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Hotel Kavia Premium

3.0 star property

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Photo gallery for Hotel Kavia Premium

Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
Reception
Reception
50-inch Smart TV with satellite channels, TV
Deluxe Double Room | 1 bedroom, minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Calle 56 A 497 entre calles 45 y 47, Zona Paseo de Montejo, Mérida, Yucatan, 97000
  • Mérida Cathedral
    ‪13 min walk‬
  • Yucatan International Convention Center
    ‪18 min walk‬
  • U.S. Consulate General Mérida
    ‪20 min walk‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room

7.6 out of 10
Good
(10 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, desk

Suite

  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Room

8.4 out of 10
Very good
(6 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

1 bedroom, minibar, in-room safe, desk

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe

1 bedroom, minibar, in-room safe, desk

Room Deluxe

  • 20 sq m
  • Sleeps 2

View all photos for Double Room Deluxe

1 bedroom, minibar, in-room safe, desk

Double Room Deluxe

  • 20 sq m
  • Sleeps 4

View all photos for Room Superior

1 bedroom, minibar, in-room safe, desk

Room Superior

  • 23 sq m
  • Sleeps 2

View all photos for Double Room Superior

1 bedroom, minibar, in-room safe, desk

Double Room Superior

  • 23 sq m
  • Sleeps 4

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About this property

Hotel Kavia Premium

Hotel with an outdoor pool, steps from Paseo de Montejo
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a porter/bellboy and a front desk safe are on-site. Change of towels is available on request
Hotel Kavia Premium offers 51 air-conditioned accommodations with minibars and a safe. 50-inch Smart televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Mérida hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of Hotel Kavia Premium's great location. During your stay, you're just a quick walk from Paseo de Montejo. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, a porter and luggage storage
  • Steps from Paseo de Montejo and 13 minutes on foot from Mérida Cathedral
There's a restaurant on site. WiFi is free in public spaces. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at Hotel Kavia Premium. A complete renovation of Hotel Kavia Premium was completed in March 2023.

This 3-star Mérida hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to noon.
Hotel Kavia Premium has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 275 for adults and MXN 275 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Renovated entire property - March 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 275 for adults and from MXN 275 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Hotel Kavia Premium Hotel
Hotel Kavia Premium Mérida
Hotel Kavia Premium Hotel Mérida

Hotel Kavia Premium Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 113 out of 243 reviews
Rating 8 - Good. 62 out of 243 reviews
Rating 6 - Okay. 33 out of 243 reviews
Rating 4 - Poor. 12 out of 243 reviews
Rating 2 - Terrible. 23 out of 243 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Gloria

Travelled with partner
Need fix AC/ the roo Need mirrors The front door needs lubricant
Stayed 1 night in May 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, roof top view, area, food
Stayed 3 nights in Apr 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best safe place
Stayed 1 night in Mar 2025

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff was great 👍
Stayed 2 nights in Feb 2025

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2025

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms , convenient location and excellent staff at the front desk.
Stayed 1 night in Feb 2025

8/10 Good

Dawn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Difficult to rate. Comfortable beds!

This is hotel is difficult to rate for so many reasons! First the beds were 5 star! Three of us all slept wonderfully! Our room was spacious & we loved the storage areas. There is a large pool on the roof and nice views, but no shade and only 3 chairs & a lounger. After that there are several things that bring it down to a 3 rating: the building is old and stuffy, to cover the smell there are excessive “plug-in air fresheners” everywhere! We unplugged ours in our room as soon as we arrived! Once we opened up the bathroom and let things air out a bit it wasn’t over powering. The bathroom doors shouldn’t be closed up between guests! There was musty smell until we allowed air flow. We were fortunate to get a room with an outside window. This building had a previous life as an office building or other purpose. There are many rooms that have a window to the hallway and I don’t think to the outside. We did not eat at the restaurant. We explored other eateries in the area. The hotel is a great location on popular Paseo de Montejo. Lots of history here, mansions to visit, restaurants to try, very walkable and safe. We have been to Merida before, so this is why we chose this hotel for the location and the discounted price. If you have a car, there is easy access to the parking garage and the elevator. The elevator numbers however are one number different than your floor; another quirk. There are several Kavia brand hotels in Mérida. Would I stay here again? Not sure.
Skylight in middle of building.
Inside windows
View of Paseo de Montejo
Stayed 4 nights in Jan 2025

10/10 Excellent

tomas

Stayed 2 nights in Jan 2025

2/10 Terrible

Danny

Travelled with family
Disliked: Staff & service, property conditions & facilities

No lo recomiendo

Muy mal, nos dieron una habitación de menor categoría, no nos limpiaron la habitación por ser fechas de diciembre cosa que no es problema del huésped, la habitaciónes no son ventiladas y huelen mal, nunca hubo agua caliente lo reportamos y me dijeron que era normal, el parqueadero no cuenta con seguridad.
Stayed 4 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible stay

Bathroom smelled like poo Horrible front desk service Things falling apart in the room
Stayed 2 nights in Dec 2024

10/10 Excellent

Enrique, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location definitely recommend
Stayed 2 nights in Dec 2024

10/10 Excellent

Kathia

Stayed 3 nights in Nov 2024

8/10 Good

Ian Scanlan, Mexico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ropa de cama estaba algo sucia en mal lavada, eso opaca lo bueno que pueda estar todo lo demás. El staff muy amable y la ubicación perfecta.
Stayed 4 nights in Sep 2024

10/10 Excellent

Francisco, Bellflower

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay walk and drive around closer to downtown
Stayed 3 nights in Sep 2024

10/10 Excellent

Luis, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near downtown, friendly staff. I definitely suggest to stay at this facility.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jose

Stayed 1 night in Aug 2024

6/10 Okay

JORGE, Naucalpan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Vine a un evento de Triatlón en la ciudad y el hotel queda muy cerca de lanza a de meta por eso lo elegí. Pero no me permitieron hacer late checkout ni siquiera les interesó hacer el esfuerzo de investigar si se podía. Solo pedía un par de horas para bañarme y arreglar las cosas para regresar.
Stayed 1 night in Mar 2024

2/10 Terrible

Carlos de Jesus, CDMX

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. On our second night we were offered to be transferred to another room where we were assured the hot-water problem had been solved. Lie. On our fourth night we, incredibly, woke-up at 5am in the morning only to find out our room was fully flooded: at least two inches of water (thankfully CLEAN) covered our floor. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. On our second night we were offered to be transferred to another room where we were assured the hot-water problem had been solved. Lie. On our fourth night we, incredibly, woke-up at 5am in the morning only to find out our room was fully flooded: at least two inches of water (thankfully CLEAN) covered our floor. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.
Stayed 8 nights in Dec 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The hotel is new and the rooms had a lot of space, plus modern bathrooms with good water pressure which was not available elsewhere.
Stayed 7 nights in Jan 2024