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Casa Lomah Napoles WTC

3.0 star property

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Photo gallery for Casa Lomah Napoles WTC

Coffee service
Exterior
Basic Room | 1 bedroom, minibar, desk, blackout curtains
Lobby
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • Kitchen

Explore the area

View in a map
Altadena 54, Nápoles, Benito Juárez, Mexico City, 03810
  • Place, Avenida Insurgentes
    ‪2 min walk‬
  • Place, World Trade Center Mexico City
    ‪2 min walk‬
  • Place, Pepsi Center
    ‪2 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪31 min drive‬

Room options

View all photos for Basic Room

Basic Room | 1 bedroom, minibar, desk, blackout curtains

Basic Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Room

Junior Room | 1 bedroom, minibar, desk, blackout curtains

Junior Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Room

Premium Room | 1 bedroom, minibar, desk, blackout curtains

Premium Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room | 1 bedroom, minibar, desk, blackout curtains

Standard Room

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Casa Lomah Napoles WTC

Along with a snack bar/deli, this hotel has a coffee shop/cafe and coffee/tea in a common area. Other amenities include laundry facilities. Housekeeping is available on request.
Casa Lomah Napoles WTC offers 13 accommodations with minibars and rice cookers. This accommodation is furnished with desks and kitchen islands. Guests can make use of the shared/communal kitchen. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Cable televisions are provided. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on request.

During your stay at Casa Lomah Napoles WTC, you're just a quick walk from World Trade Center Mexico City. A coffee shop/cafe, a snack bar/deli and laundry facilities are available.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include laundry facilities, a lift and coffee/tea in a common area
  • Steps from World Trade Center Mexico City and 6 minutes by car from Angel of Independence Monument
Along with a coffee shop/cafe, there's a snack bar/deli on site. Casa Lomah Napoles WTC also features coffee/tea in common area, laundry facilities, and a lift.

Smoking is allowed in designated areas at this 3-star Mexico City hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Virtual front desk

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee grinder
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Griddle
  • Hob
  • Kitchen island
  • Microwave
  • Mini-fridge
  • Minibar
  • Oven
  • Paper towels
  • Rice cooker
  • Shared kitchen access
  • Spices
  • Toaster

More

  • Desk
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

This property doesn't offer after-hours check-in

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

A virtual front desk provides assistance to guests

Guests are recommended to download the property's Jurny App mobile app before check-in

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property does not have a front desk. This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Jurny App mobile app before check-in.

Property is also known as

CL Napoles

Casa Lomah Napoles WTC Hotel

Casa Lomah Napoles WTC Mexico City

Casa Lomah Napoles WTC Hotel Mexico City

Casa Lomah Napoles WTC Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 91 reviews
Rating 8 - Good. 21 out of 91 reviews
Rating 6 - Okay. 8 out of 91 reviews
Rating 4 - Poor. 6 out of 91 reviews
Rating 2 - Terrible. 8 out of 91 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, amenities
The bedding and pillows are super comfy! Ventilation and noise can be an issue depending on which room you are assigned
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

MYRIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente !
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

MYRIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Gibran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect if you are traveling solo and you just need a place to sleep
Stayed 9 nights in Mar 2024
Verified

10/10 Excellent

WUILVER ALVERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Above and beyond.

The place is nice and room was great. Great coffee shop in the building and lots of common area including a rooftop deck. The manager was very accommodating as the listed amenities were inaccurate at the time, since resolved, and he went through all the hoops to make it right.
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Vanessa

Disliked: Cleanliness, amenities
On our first day, we found two spiders on the headboard of our bed, which was very unpleasant. The shower leaked water all over the bathroom floor, and the extractor fan didn’t work, leaving the entire room damp and humid after every shower. Additionally, the listing stated that housekeeping was available upon request, but when we asked, we were told it’s only done every three days. Overall, the experience did not match what was advertised.
Stayed 4 nights in Oct 2025
Verified

4/10 Poor

Laura

Liked: Cleanliness
Disliked: Staff & service, amenities
I was looking forward to staying at this modern looking place. I never received an email with a door code to my room as the place does not have staff or a front desk onsite. I arrived in the evening and had to contact hotels.com to request such codes to building and room info. The hotel finally responded saying I had not paid, that was incorrect. They finally responded 40 minutes later and never apologized for lack of communication before my trip. The room was ok, but did not have a comforter cover or a top sheet for the bed, I had to use a towel to cover myself. The room was clean, but the second day nobody went in to clean it. The light fixtures were broken and the some lightbulbs were out. I am not staying there ever again and I will not recommend this place.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

ESTELA

Liked: Cleanliness, amenities, property conditions & facilities
La habitación es acogedora y limpia.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No habia tv de paga o cable,,,, eso no esta Ok,, aunque sean canales basicos
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Paulina

Liked: Cleanliness, amenities, property conditions & facilities
Excelente opción, súper céntrico de todo, seguro, limpio y bonito. Cama cómoda
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto, solo que la habitación un poco fría y solicitamos cobija y solo tenían frazadas muy delgadas
Stayed 1 night in Oct 2025
Verified

8/10 Good

Irais

Liked: Staff & service, amenities
El personal que me contactó por WhatsApp fue amable
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Enya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hace 2 años me quedé en la misma propiedad pero con airbnb y toda la atención fue completamente distinta y la organización. En las instrucciones de aqui comentan que en 24 hrs te proporcionan los códigos para poder entrar, al tener mi duda les mandé un mensaje por WhatsApp, primero tardaron muchísimo en responder y ya después comentaron que era hasta el mero día de la reserva. Posterior a eso me suscitó un problema en mi habitación, por error se cerró el baño por dentro, les pedí el apoyo y de igual manera tardaron mucho en acudir que yo tuve que ir a solicitar el apoyo de una de las chicas de limpieza que igual tardo en acudir, llega y comenta que no cuentan con llaves para abrir las puertas y que le iban a hablar a un cerrajero, le solicité apoyo a la persona a cargo del WhatsApp de Lomah y me dice que le iban
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

elizabeth

Liked: Property conditions & facilities
Hace falta que limpien la regadera, tanto el utencilio de donde sale el agua (quitarle el sarro)- como la parte baja de la pared- quitar el moho
Stayed 1 night in Sep 2025
Verified

8/10 Good

Maria Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonita propiedad. La atención al llegar es excelente. El lugar muy limpio, seguro, tranquilo. Tienen la opción de resguardar tu maleta y en el hotel hay una cafetería muy linda. Los únicos peros nada grave fue que tarda un poco en salir el agua caliente y faltaba jabón para manos, pero es algo mínimo, considerando que hicimos la reserva y a los 15 minutos ya estábamos haciendo check in. Recomendado.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Jesus Salvador

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

No es un hotel como tal

En los 8 días de estancia solo hicieron el aseo 3 veces y hubo hormigas en el baño y en la recámara Batallé para encontrarlo ya que no tiene algún letrero como hotel Probablemente tenga yo la culpa de no leer las condiciones del hotel pero yo buscaba un hotel con recepción y aseo diario lo cual no ocurrió parece más bien un Airbnb porque también tarde cerca de 2 horas en completar el check in y que me mandaran la clave para poder entrar al cuarto
Stayed 8 nights in Aug 2025
Verified

2/10 Terrible

Sugey

Liked: Cleanliness
Disliked: Staff & service

Lindo lugar, pésima respuesta al cliente

El lugar es lindo, pero la atención es pésima, solo hay personal después de las 10 de mañana y antes de las 8 de la noche. Hay un número de WhatsApp pero solo el primer día me contestaron, posteriormente escribí porque se filtró agua con la lluvia y se inundó la habitación, pero no había personal de limpieza ni tampoco me contestaron, escribí varias veces y sigo esperando contestación. Necesitaba plancha para la ropa porque tenía un Congreso pero como no hay nadie de personal temprano, no pude conseguir la plancha. En general me sentí muy decepcionada del servicio.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

MYRIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siempre feliz de llegar a Casa Lomah WTC
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
La habitación que nos tocó esta vez el baño olía mal a caño lo solucionaron un día nos cambiaron de habitación , pero al.día siguiente nos dieron de nuevo la habitación Premium más cara por cierto que otra que nos habíaos hospedado anteriormente, pero de nuevo olió mal el baño y se salía el olor a la habitación y aparte se metió el agua por la terraza. Ellos hicieron todo por la atención pero no se solucionó el problema Si Olia muy mal. Eso si tienen buen Servicio nunca nos había pasado una mala experiencia y si nos hemos.quedado varias veces en esta propiedad.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Martín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio

Estancia muy cómoda y eficiente, muy cerca del WTC y un proceso de entrada muy eficiente. El cuarto es cómodo y acogedor.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Neila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SUPER LUGAR

Tiene todo lo que necesitas, cama cómoda, lugar limpio, buen internet, áreas de trabajo, donde lavar tu ropa, etc. Ya he parado en este lugar porque mis reuniones son en el Pepsi center, llegas caminando y en area es muy segura. Para una o varias noches este lugar es sin duda mi favorito de todos los alrededores, en la linda terraza hay una cocina con todo a tu disposición o bien en la planta baja una caferería de 10!. Sin duda volveré.
Stayed 1 night in May 2025
Verified

2/10 Terrible

Guillermo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Atención al cliente inexistente. Escribí un día antes de la llegada. Escribí el día de la llegada por este medio y por WhatsApp. La reserva era para mi, pero me dió COVID, entonces la ocuparon mis papás, personas de la tercera edad que NO TIENEN PINCHE IDEA de cómo hacer check-in contactless. enviaron instrucciones? NO! Respondieron los mensajes escritos? NO! Hay instrucciones en el lugar? NO! Hubo seguimiento?! NO! Afortunadamente pudo ir mi hermana a ayudarlos, pero la sensación con la que se quedaron mis padres, que son completamente independientes… esa no se las acepto. Avisen que el lugar NO ES AMIGABLE pra la tercera edad, personas con discapacidad. Es una estupidez! Muy lindo. Pésima atención. No regresaremos. No recomendáremos. Es más cada vez que pueda calificaré mal. Con mis papás no!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Idaly

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención. Segura y mucha seguridad.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Yanel

Liked: Cleanliness, staff & service, property conditions & facilities
Muy accesible para todas partes Recomendado
Stayed 3 nights in Mar 2025