4/10 Médiocre
Ixchel
Voyage en famille avec de jeunes enfants, Voyage en famille
13 mars 2025
We stayed 3 weeks in Capitalia and in general it was pleasant but not enough to book it for a second time.
The apartments are really hot, at times unbearable even. The apartments are not euiped with AC but have two tower fans.
The place is conveniently located and has very useful public transportation connections. The apartments are also well equipped including a washer/dryer.
Now to the negatives. The general communication among capitalia and the receptionists is really bad. Just one out of 5 guards/receptionists was really nice, polite and helpful. The rest sometimes treated us as second class guests always aking first if we were residents before even hearing the request. One guard even followed us to the room because he didn't recognize us. Which was really uncomfortable.
They give conflicting information about the rules of the building and the use of amenities. Sometimes you are allowed to have guests, sometimes you're not, sometimes you can use the gym at 8 am sometimes at 9, sometimes you need to "call in advance" to reception for the jacuzzi to be heated up at the time of your visit. They'd say they called you, there are no phones in the apartments (i was in 2 of them)
The customer support of Capitalia is not the best either. For example, we were offered another apartment since we did not have internet for 4 days and and they just told us the number but forgot to mention the tower. So we were outside the incorrect place for 30 minutes.
Will not book again.
Ixchel
Séjour de 23 nuits en février 2025