The location was great, the staff was friendly, and the place was nice -- great rooftop deck. But we had a pipe break, and used the provided towels to clean up the water. They were very weird about giving us new towels, even though they had hundreds of clean ones in the basement laundry room. We asked repeatedly and finally just took some ourselves. It's a strange policy for a place trying to attract guests.Otherwise, it worked well for us -- two couples and one young man.