6/10 Okay
Nadia
Travelled with family
14 Dec 2025
FALSE ADVERTISEMENT OF AIRPORT SHUTTLE. They do NOT have an Aloft airport shuttle with their own driver. Instead they give you a complimentary Uber ride. They fail to mention this in the description prior to booking and when checking in. The main reason I booked this hotel was for the location and shuttle service. My stay at this Aloft location was with my brother and we both had different flights leaving with substantial time apart from each other. When I went to the front desk early morning to request transport the lady told me it would be a ride with uber. I said that’s fine then when I explained my brother will also be needing one later at check out his flight is later. She told me no they only provide one ride per reservation. I told her that’s not specified anywhere in the details when booking and he is on my reservation. She didn’t offer any help and said we could leave together if we prefer. Pretty poor service. We have stayed at other Aloft locations that did actually have an airport shuttle bus running every 15 minutes and we had no issues or inconvenience taking it at separate times. Also my uber driver was rude, unhelpful and dropped me off at the wrong terminal when I kept insisting that was not the correct location. This is why I didn’t want to deal with an uber because I already know how difficult they can be and wanted only an airport shuttle the drivers know where to go and are employed with the hotel. So pointless to have stayed at this place honestly.
Nadia
Stayed 1 night in Dec 2025
