While I understand things come up, I booked this property 2 days prior to staying there. A huge factor in booking this property was the pool. There was absolutely NO indication while booking that the pool was out of commisssion. In fact. A pool was listed as one of the amenities. It was only AFTER I received payment confirmation that I was informed the pool was not available. Due to my last minute booking, I was not able to cancel for a refund. The location was great, the false advertising was more than frustrating.
I did not reach out to the property manager at the time because there was not much that could change the lack of pool. We asked if we could utiloze a neighboring pool and were told "no." No discount was offered for the falsified information.
The place was clean, nice set up, good location, cluster of a check in process.