6/10 Okay
Michaelene
Travelled with family
11 Aug 2025
Restaurant had dirty chairs and we had to wipe them down.
3 coffees, piece of chocolate cake, slice of Cheesecake and a bowl of soup cost over 73 dollars with tax and service charge.
Downstairs ladies restroom dirty and unkept. Also my son said that the men's room was no better. Toilets did not flush.
Watched people get checked in early ever and ever again while we had to wait until 4pm
Woman at the front desk told me she was going to text us when the room was ready. When I asked for an update she told me that she tried to text me and than called me by a different name. And I gave her my name and that is when she was like ohhh yeah your room isn't ready. I asked when it would be and she said not until 4.
I wouldn't let this bother me but watching all of the people that were in the lobby waiting get their rooms early was very frustrating. I would like to mention that until we were in the elevator we did not know that there was more than one hotel within the building. That could be the reason why others were being checked in. But not sure.
After speaking to another person at the front desk (for the girl was no longer there) the gentleman up front was actually checking and a half hour later he got us into our room.
The elevator....you have to hold your room key to the pad and it takes a couple seconds before you can choose your floor. It is extremely hard to do that while others are going to different floors. The front desk does not let people know either. And because
Michaelene
Stayed 1 night in Aug 2025