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Heart Hotel Milano

4.0 star property

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Photo gallery for Heart Hotel Milano

A bar area with a neon heart sign, bar stools, and a modern design with exposed brick and metal elements.
Triple Room | Down duvets, minibar, in-room safe, desk
Front of property
Down duvets, minibar, in-room safe, desk
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Piazzale Principessa Clotilde 10, Milan, MI, 20121
  • Place, Piazza della Repubblica
    ‪3 min walk‬
  • Place, Via Montenapoleone Fashion District
    ‪12 min walk‬
  • Place, Milan Fashion District
    ‪14 min walk‬
  • Airport, Milan (MXP-Malpensa Intl.)
    ‪51 min drive‬

Room options

View all photos for Double Room Single Use

Down duvets, minibar, in-room safe, desk

Double Room Single Use

8.6 out of 10
Excellent
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room

Down duvets, minibar, in-room safe, desk

Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Double Room

Down duvets, minibar, in-room safe, desk

Standard Double Room

7.6 out of 10
Good
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Down duvets, minibar, in-room safe, desk

Triple Room

7.4 out of 10
Good
(3 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room Single Use, Balcony

Down duvets, minibar, in-room safe, desk

Double Room Single Use, Balcony

  • 22 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Balcony

Down duvets, minibar, in-room safe, desk

Double Room, 1 Double Bed, Balcony

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room With Balcony

Down duvets, minibar, in-room safe, desk

Double Room With Balcony

  • Sleeps 2
  • Free Wi-Fi

View all photos for Triple Room With Balcony

Down duvets, minibar, in-room safe, desk

Triple Room With Balcony

  • Sleeps 3
  • Free Wi-Fi

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About this property

Heart Hotel Milano

Along with concierge services, this smoke-free hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, free newspapers, a corner/local shop and a TV in a common area are on-site. Change of towels is available on request
Heart Hotel Milano offers 52 accommodations with minibars and a safe. Beds feature down duvets. Televisions come with satellite channels.

Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the overall property condition at Heart Hotel Milano. During your stay, you're just a quick walk from Piazza della Repubblica. Free WiFi in public areas, breakfast (surcharge) and concierge services are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and convenience store
  • Within a 15-minute walk of Via Montenapoleone Fashion District and Porta Venezia
As a guest of Heart Hotel Milano, you'll find multilingual staff, concierge services, and complimentary newspapers in the lobby. WiFi is free in public spaces. Heart Hotel Milano also features laundry facilities, a corner/local shop, and a front desk safe.

This 4-star Milan hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 10 per day)
  • Street parking available
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 25 for adults and EUR 25 for children

Things to do

  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 10.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 25 for children
  • Nearby parking fee: EUR 10 per day (2297 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT015146A1BRZRM2TI, 015146-ALB-00215

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Cervo Hotel Milan
Cervo Milan
Hotel Cervo
Hotel Cervo Milano
Cervo Milano
Hotel Cervo Milano
Heart Hotel Milano Hotel
Heart Hotel Milano Milan
Heart Hotel Milano Hotel Milan

Heart Hotel Milano Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 266 out of 1000 reviews
Rating 8 - Good. 430 out of 1000 reviews
Rating 6 - Okay. 212 out of 1000 reviews
Rating 4 - Poor. 61 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Shiori

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Luca

Liked: Cleanliness, staff & service
Nice clean modern room with friendly staff and good location
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with the large shower
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dana

Liked: Cleanliness, property conditions & facilities
Room was great, and my request for early check in was granted which was amazing.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Rasheida

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was great!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Smart hotel with excellent staff to assist. Sofia on reception was exceptionally helpful when there was a train strike, ensuring we could get back to the airport. Very clean, spacious room with great en suite.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities
Front desk staff were chatty and friendly. Room was clean, but was allocated an accessible room opposite the lift, so wasn’t really in keeping with the experience we were hoping for, and was quite noisy all night.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool, dark room and comfortable bed...very good for sleeping after hard day of sightseeing. Good location between train station and Duomo...convenient tram stop next to hotel.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Staff was very helpful, even brought us anything we needed and was available 24/7.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is comfortable and in an easy to access location, the staff is friendly
Stayed 1 night in May 2023
Verified

10/10 Excellent

SHAHAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Good service, modern and staylish room. Nice location
Stayed 5 nights in Nov 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is okish... that said, overall a pleasant stay! Modern rooms. Very friendly staff.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was modern, quiet and clean. Staff was very friendly.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Donna M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for a hotel.

They changed the sheets & towels daily without asking.
Stayed 9 nights in Jul 2023
Verified

10/10 Excellent

Spyridon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Yes
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for getting into the centre easily, not too far from a metro station or a 30 minute walk to most places.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property in a lovely location, easy to get to everything and the staff were fabulous. A special mention for Lorenzo at reception, nothing was too much bother. We will come again!
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Marie-lois

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel. About a 20 /30 minute walk from the centre.
Stayed 1 night in Oct 2024
Verified

4/10 Poor

Mitesh

Disliked: Amenities, property conditions & facilities
Poor air conditioning, heating left on overnight when advised to turn off resulted in extremely poor sleep. Shower does not drain adequately and pools which isn’t very pleasant. Room provided not as advertised in images in reality much smaller. Worst of it was experiencing bed bug bites which tell you all you need to know about the cleanliness of the rooms. Wouldn’t recommend, raised this as a complaint to the manager but no response.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great seevice. Excellent reception and supee clean hotel
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms :)
Stayed 3 nights in Jun 2023
Verified

6/10 Okay

Natalie

Liked: Cleanliness, property conditions & facilities, room comfort

Nice but nothing special

Nice hotel, room comfortable, clean but sparse. The lady who did my check in was lovely but day staff were pretty unhelpful. Polite but uninterested in my questions apart from basic answers
Stayed 2 nights in Sep 2025