4/10 Poor
Traci
29 Oct 2025
Our stay began with an unfriendly gentleman at check in. Once completed, we began walking to the lobby elevator and Mr. Unfriendly responded with a sneer that we were in the building across the street. Ummm, why didn’t he tell us at check in? Our friends had Luka at check in and he graciously walked us across the street to our rooms.
We spent a couple of evenings in the bar with Danielle and he was awesome! After the second night of our three night stay, the four of us were returning to our rooms and the elevator stopped. We contacted the front desk via a cell phone because the elevator button didn’t work. Luca contacted the elevator company then walked across the street to talk with us while we were stuck. We were finally set free after an hour +. Luca apologized profusely and gave us water and cokes.
When we asked how we would be compensated for our horror/inconvenience, we were told that we needed to speak with the manager. The unfriendly desk clerk came by our table in the bar the following evening offering a drink coupon for our trouble with the elevator and we refused it because that wouldn’t make the situation right. Long story short, we never were able to speak with said manager before we checked out. When I emailed questioning a charge and asking about our inconvenience, all I received was a “sorry”.
I find it sad that front desk personnel are not empowered to do the right thing when customers experience inconveniences.
I do not recommend this hotel!
Traci
Stayed 3 nights in Oct 2025