Floors were not cleaned when arrived. Laminate flooring was sticky and carpet was not clean. Room had an okay temperature when we arrived, but we slowly figured out the AC was not working at all for our room. We talked to the front desk and they said they couldn’t do a single thing – no fan or no room change, which was understandable since they were booked out but the staff member was not very friendly about any of this. She had also stated they knew of this issue with this room’s unit. Later that night, 2 out of 3 mind you, we could not bear being in 83 degree temperatures in a confined space and asked again for help, which a nicer staff member helped open the window and grabbed towels to block the rain from getting on the window sill and floors. No matter what, this should not have happened to anyone and that room should have been blocked off until the unit was fixed.