The building and room looked new and very clean, and I had a pleasant stay.
Guests need to park their cars in the garage with an entrance on the northeast side of the building.
Very pleasant and helpful staff everywhere. Good breakfast buffet (not as good as Embassy Suites - Brookfield), nice little bar and again ... friendly staff everywhere.
It was an adequate stay. The suite was spacoius, and well maintained. The bed and furniture were clean, comfortable, and good quality. However, the lights in the suite are wonky. The various light switches throughout the room are confusing to use, because some rely on others to be in a certain position. Whoever wired this place should be relieved of their duties. The surrounding area is conjested, but full of shopping/dining options. There aren't many places for dogs to relieve themselves, so its not the most dog friendly property. Considering it is a classy joint, i expected friendly, accommodating staff. They did not meet expectations. All in all, its a nice property, but far from perfect
Facility overwall was wonderful. Rooms and common spaces clean and well attended. Small features in rooms needed attention by housekeeping staff. Wrappers left under desk and dirty marks on counters. Kitchen dishwasher appeared to need repair as dishes left from prior occupant were 'clean' but still had food residue. We did mention to the front desk person at check out to have something look into so the next guest didn't encounter. Fire alarm smoke detector was almost a strobe light and kept our kids up. Not great when we had sporting events all dsy. Staff was very attentive and friendly. Location was good. Pool was small but warm so kids loved it. Parking extremely secure. Water from tap smelled and tasted funny my kids would've drink not sure why. Again not great for athletes that need water bottles, luckily grocery store is right across the street.
My wife and I visit Milwaukee once a year. This was our first time staying at this hotel as it's only been open for about six months. This hotel is beautiful and it's in a really convenient location for all sorts of local attractions, shopping, etc. The hotel has a very nice secure parking garage for guests located under the building with real easy access to elevators...which are always quick to get up or down to your destination! Breakfast is included, daily, with your stay and is very good...with staff that is very attentive to the needs and comfort of the guests. Everything we dealt with was very clean and staff took great care to keep things sanitary in the food area.
The second night of our three night stay was made miserable by a large group of young kids on the floor above us. They were jumping and making noise in the room directly above us, and loudly running the halls, from about 9:30pm until 2:00am. Hotel staff and management, when notified, took the matter very seriously and were mortified for our sake. Staff actually got the local police involved and then moved the group to a different location on the premises the following day so they would not interfere with other guests. The day manager, Shanae, contacted Hotels.com to inquire about getting us a refund for one night of our stay. She handled the situation with with great care for our comfort happiness! The staff here is everything one would expect them to be.
We will consider staying again on our next visit
What a gorgeous new hotel! Parking was easy and close in the garage under the hotel. Hoping they get the kinks worked out with their staff because that was our only complaint. Room was clean and beautiful, but had no shower mat/towel for the floor, two tissues in the kleenex box, and no bedding for the pull-out couch. We called for the bedding after coming home at night and ready to go to bed, and after 40 minutes still nothing. My husband went to get it and they said someone would be bringing it but she was on break. It finally did come but hard to wait since we were exhausted and our daughter was ready to sleep. Also, breakfast/coffee doesnât start til 7am for us early risers, and then the barista had called off when we tried to get a Starbucks. Went in for breakfast at 9 and was told by staff walking by, âthis is all there is, so once it runs out thatâs itâ as a big group of people is walking in. So breakfast food ran out, and the coffee was empty too. Just a frustrating experience.
Breakfast was great. Staff very friendly. The facility was spotless. Enjoyed all the areas to hangout outside or in lobby. The pool area was very clean and warm and even had a shallow area for young children.