Stay was great. Lots to do and we enjoyed the different feel of environment. Although I wouldnât recommend if you want easy access to beach. It seemed we went very little just because of the inconvenience of getting there. But didnât fall short of great food and entertainment! Had a blast and enjoyed Cozy villa, awesome pool and beautiful scenery overall!
Our time at Baytown Wharf was great. The condo was very nice. I had a few questions when we arrived and my text were answered asap. We liked be able to walk out of our condo to good restaurants. We would love to go back to the same condo.
We arrived at the unit with family in tow. Our guest found hair (and lots of it) in the shower. To make it worse, guest looks up and there is a used razor on the shower rack. Additionally, hair also found in other shower and bathtub. I called the manager the following morning as we had arrived late. Mistake. Spoke to agent who had house keeping call me. They came out to âcleanâ the affected areas after she politely suggested that I had forged the pictures because their â time stamped photosâ show a pristine bathroom. After I recovered from the offense of her suggestion, I very plainly stated that was absolutely not true and I would much rather be enjoying my vacation instead of talking about dirty bathrooms in a CONDO rental. If the bathroom (s) are dirty what else can one reasonably expect to be clean. To compensate, she said maybe someone came in the unit after the previous renters left. Now, why would that be reassuring as a suggestion? How âsecureâ would one feel knowing they have a code but apparently others do as well and can come and go without notice?
Anyway, I was told they would call be back to discuss how to â make it rightâ after the partial clean was completed. No luck there. Spoke to second staff. She promised I would definitely hear back in 24-48 hours from her personally. Itâs been nearly two weeks. I would never recommend this team rental company. They donât value customers. They donât value honesty and they donât value adhering to what you promise. Cleanliness is foundational for hospitality. It was deeply offensive to find a dirty unit and then have it Dianneâs.
Loved the location! We could see fireworks from our balcony. The condo was very comfortable. Only downside was that the cable didn't work. Didn't affect our trip much because we weren't n there to watch TV but would have been nice when we were settling in before bed to be able to watch something with the kids .
We enjoyed our stay overall. Comfortable bed. Central location. 2 things we weren't happy with: can hear the loud music at night from Rum Runners. And second bathroom not attached to second bedroom, you have to walk thru the kitchen to get to it.
Not only were the accommodations wonderful and as pictured but the communication with Phyllis was amazing. She got back with us so quickly with any questions. We all loved our stay. Thank you!